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Fulltime Help Desk Tier Two Jobs in Chico, CA (NOW HIRING)

The Rockridge Group

Helpdesk Technician (L2)

Chico, CA

$20.25 - $27.50/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to ...

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Follow standard and documented help desk/technical support procedures. * Follow up on any open or ... Must be able to work a standard full-time work schedule on-site at our business headquarters.

Oroville Hospital

Registered Nurse 12 hr. 7420

Oroville, CA · On-site

$57.53 - $80.41/hr

Nursing Job Type: Full Time Shift Type: Variable Facility: Department: Surgery Pay Range: $57.53/hr ... Help in keeping overall Operating Room clean and tidy * Report on and off duty at the control desk

Oroville Hospital

Registered Nurse 12 hr.

Oroville, CA

$57.53 - $80.41/hr

Nursing Job Type: Full Time Shift Type: Variable Facility: Department: Surgery Pay Range: $57.53/hr ... Help in keeping overall Operating Room clean and tidy * Report on and off duty at the control desk

PACS

CNA - Full Time: 4/2

Chico, CA · On-site

Weigh and measure residents as instructed. • Ensure that residents who are unable to call for help are checked frequently. • Answer resident calls promptly. • Check residents routinely to ...

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Chico, CA is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.
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IT Help Desk / Dispatcher

IT Help Desk / Dispatcher

Northern Valley Indian Health

Chico, CA

Full-time

Posted 15 days ago

Job description

POSITION SUMMARY: Under general supervision of the IT Assistant Manager, the role of the IT Help Desk is to be responsible for fielding helpdesk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, and network issues. Assesses and collects essential data relative to the problem, as well as employee information for dispatching to the next tier of support, when necessary. Helpdesk team will also be required to keep watch on the ticketing system to make sure tickets are resolved, as well as check in with other IT personnel to make sure tickets are handled in an efficient manner.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

  • Troubleshoots issues related to hardware and software problems.
  • Keeps ticketing system updated by removing outdated users, updates passwords, adding documentation etc.
  • Evaluates and dispatches new tickets, gather information from the employee(s), troubleshoot the ticket, document troubleshooting attempts, and when necessary, elevate to the next level support technicians.
  • Tracks progress with tickets to make sure tickets are getting handled in an efficient and timely manner
  • Identify and proactively and effectively communicate potential, significant and problematic issues or trends as they arise to relevant team members. Collaborate with team to prioritize issues and facilitate resolution to minimize impact to ongoing projects and system performance.
  • Works with other support organizations to help resolve support tickets that can't be handled in house.
  • Assist with the installation of approved IT systems hardware and software; develop & modify packages as needed and train staff on upgrades or new installations; travel to sites as required
  • Provide backup support to System Administrators for all standard IT processes.
  • Perform audits on all IT systems to ensure data is up to date
  • Other duties as assigned.

All NVIH employees are expected to:

- Provide the highest possible level of service to clients;

- Promote teamwork and cooperative effort among employees;

- Maintain safe practices; and

- Abide by current NVIH's policies and procedures.

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