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Help Desk Tier 2 Jobs in Riverside, CA (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$22 - $30/hr

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation ... At least 2 years of Service Desk experience. * Excellent knowledge of MS Windows operating systems.

Prime Healthcare

IT Support Specialist II

Ontario, CA · On-site

Responsibilities : • Provides telephone support for helpdesk and all associated processes. • Provides tier two telephone support for hardware and software applications. • Utilizes help desk ...

OIAA

Systems Analyst II

Ontario, CA · On-site

$82K - $92K/yr

Providing Tier 2 and Tier 3 help desk support by diagnosing and resolving complex hardware, software, network, and system issues escalated from Tier 1. Serving as a technical resource for end users ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA

$21.50 - $29/hr

Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent Proven ability to troubleshoot computer hardware and Microsoft Windows Experienced with network troubleshooting ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Knowledge/Experience: * 1-2 years help desk experience * High School degree or equivalent * Proven ability to troubleshoot computer hardware and Microsoft Windows * Experienced with network ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Prime Healthcare

IT Support Specialist II

Ontario, CA · On-site

$24.51 - $29.40/hr

Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any ...

UFC Gym

IT Help Desk Associate

Brea, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ... Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Riverside, CA

Help Desk Tier 2 information

See Riverside, CA salary details

$13

$24

$35

How much do help desk tier 2 jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk tier 2 in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What jobs pay 4000 a week without a degree?

Help Desk Tier 2 positions typically do not pay $4,000 per week without relevant experience or certifications; they usually offer lower salaries. High-paying roles that can reach this level without a degree often include specialized trades, sales, or entrepreneurial ventures, but these are less common in IT support roles. Most jobs paying this amount require significant skills, certifications, or experience beyond entry-level help desk positions.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What is tier 2 salary?

The salary for a Help Desk Tier 2 technician typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Tier 2 roles often require advanced troubleshooting skills, knowledge of ticketing systems, and certifications such as CompTIA A+ or Network+.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What is a Tier 2 help desk issue?

A Tier 2 help desk issue refers to a technical problem that cannot be resolved by Tier 1 support staff and requires more advanced troubleshooting, often involving specialized knowledge or tools. Help desk technicians at this level typically analyze complex issues, perform detailed diagnostics, and may escalate problems if necessary, using skills in areas like software, hardware, or network troubleshooting.

What is a Tier 2 help desk job description?

A Tier 2 help desk technician handles more complex technical issues that cannot be resolved by Tier 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and escalate unresolved issues to Tier 3 or specialized teams as needed.
What are the most commonly searched types of Help Desk Tier 2 jobs in Riverside, CA? The most popular types of Help Desk Tier 2 jobs in Riverside, CA are:
What are popular job titles related to Help Desk Tier 2 jobs in Riverside, CA? For Help Desk Tier 2 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Riverside, CA look for? The top searched job categories for Help Desk Tier 2 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Tier 2 jobs? Cities near Riverside, CA with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Riverside, CA as of June 2026, with employment types broken down into 14% Full Time, 85% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.
Help Desk Analyst

Help Desk Analyst

Jackson Lewis P.C.

Orange, CA • On-site

$22 - $30/hr

Full-time

Posted 22 days ago

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions
  • Provide exceptional customer service.
  • Provide phone support while maintaining a phone availability status of 85% or higher.
  • Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
  • Document end user issues/requests utilizing the IT Service Desk service management application.
  • Provide end-user hardware, software, and telecommunications desk-side system support.
  • Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
  • Work toward team standards in relation to the current Service Level Objectives.
  • Provide identification/resolution for IT Infrastructure and desktop issues.
  • Furnish reports, information and/or documentation as directed by management.
  • Retain ownership of all issues/requests assigned until closure with end user agreement.
  • Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
  • Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
  • Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
  • Computer imaging as needed and directed by IT.
  • Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
  • Perform additional tasks as directed by management.

Qualifications/Skills Required
  • At least 2 years of Service Desk experience.
  • Excellent knowledge of MS Windows operating systems.
  • Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
  • PC hardware proficiency (Intel/Mac/HP).
  • Experience with macOS is a plus.
  • General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
  • Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
  • Team player, creative, innovative, flexible & enthusiastic.
  • Ability to work independently on special assignments.
  • Law firm experience a plus.

Educational Requirements
  • Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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