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Help Desk Tier 2 Jobs in Riverside, CA (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation ... At least 2 years of Service Desk experience. * Excellent knowledge of MS Windows operating systems.

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Onsite Computing, Inc

Level 2 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

VSolvit

DATABASE ADMINISTRATOR

Norco, CA · On-site

$150K - $185K/yr

We are seeking a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a key defense logistics application. This role requires an ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA

$21.50 - $29/hr

Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent Proven ability to troubleshoot computer hardware and Microsoft Windows Experienced with network troubleshooting ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Knowledge/Experience: * 1-2 years help desk experience * High School degree or equivalent * Proven ability to troubleshoot computer hardware and Microsoft Windows * Experienced with network ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of ... Tier 1-2 ticketing and deskside support * Bachelor's Degree preferred but not required * Endpoint ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of ... Tier 1-2 ticketing and deskside support * Bachelor's Degree preferred but not required * Endpoint ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Riverside, CA

Help Desk Tier 2 information

See Riverside, CA salary details

$13

$24

$35

How much do help desk tier 2 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk tier 2 in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the most commonly searched types of Help Desk Tier 2 jobs in Riverside, CA?

The most popular types of Help Desk Tier 2 jobs in Riverside, CA are:

What are popular job titles related to Help Desk Tier 2 jobs in Riverside, CA?

For Help Desk Tier 2 jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Riverside, CA look for?

The top searched job categories for Help Desk Tier 2 jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk Tier 2 jobs?

Cities near Riverside, CA with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $56,909 per year, or $27.4 per hour.

Information Technology Help Desk Specialist

Azul Vision

Chino, CA

$23 - $26/hr

Full-time

Posted 3 days ago

New

Job description

Azul Vision is the largest eye care practice in Orange County, Inland Empire, and the Los Angeles area, with Twenty-Five locations and our newest location is Palm Desert to serve you conveniently and comfortably. Our world-class eye doctors are experts in all aspects of eye care as well as leading specialists in vision correction, cataract surgery, and laser eye surgery. We offer everything from cataract removal to cosmetic procedures such as eyelid surgery. You can rest assured you will receive cutting-edge treatment in a comfortable, friendly, and high-tech environment.

In this role, you will provide fast, effective, Tier 1 and Tier 2 level helpdesk support based in a Windows environment. Must be self-motivated, eager to learn, and succeed where others come up short. This position will be responsible for troubleshooting computer hardware, software, printers, audio/visual applications, and basic problems with Local Area Networks. Familiarity with ticketing systems, remote tools, and cloud environments is strongly preferred. The right person will be comfortable communicating via face to face, telephone, and email. That person will have a willingness to help others and can thrive in a dynamic environment.

KEY RESPONSIBILITIES:

  • Provide Tier 1 and Tier 2 helpdesk support, ensuring the problem is resolved to the end user's satisfaction the first time, every time.
  • Interface with staff and third parties to understand, diagnose, and resolve help desk tickets in a timely manner.
  • Troubleshoot and resolve issues with computer system hardware, software, e-mail, network and peripheral equipment.
  • Setting up of new computers by configuring operating system and software applications using standard business and administrative tools. Installing peripheral equipment (printers, scanners, etc.).
  • Troubleshooting network equipment: routers, switches, modems, and wireless access control devices, Ethernet cabling, etc.
  • Provide support to staff via on-site assistance, telephone and/or remote access connectivity.
  • Be able to work unsupervised and independently on projects.
  • Document procedures related to job duties.
  • Perform timely workstation hardware and software upgrades as required.

LEADERSHIP:

  • Problem assessment.
  • Creative problem solving.
  • Interpersonal skills.
  • Leadership abilities.
  • Oral and written communication skills.
  • Demonstrate an ability to function successfully in a team environment.
  • Exhibit courteous, compassionate, and respectful treatment of staff and patients
  • Display a positive attitude and flexibility in changing situations.

SITE MANAGEMENT:

  • Work in a fast-paced environment, have computer proficiency, multi-task, and work well under pressure and deadlines
  • Available to work over 8 hours a day/ 40 hours a week

ADMINISTRATION:

  • Meets and/or exceeds agreed objectives/goals/KPIs
  • All written and verbal communication meets agreed standards

    QUALIFICATIONS AND EXPERIENCE:

    • Associates or bachelors degree in computer science or a related field.
    • 1-2 years of experience in a technical support role.
    • Working knowledge and expertise with a variety of software, hardware, and applications.
    • Willingness to solve complicated problems and see projects through to completion.
    • Analytical skills to study problems and records and identify solutions.
    • Team-oriented attitude to help other colleagues and departments with technical problems.
    • Strong interpersonal communication and relationship-building skills.
    • Ability to manage time and effectively prioritize numerous projects at one time.

    PERSONAL ATTRIBUTES:

    • Strong communication skills
    • Courteous and professional manner
    • Comfortable to lead and implement change
    • Positive Attitude
    • Has perspective
    • Personal integrity
    • Team player

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