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Help Desk System Administrator Jobs in Riverside, CA

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues ... Administer and maintain Office 365 mail flow rules and related email configurations. * Perform ...

iFlow Inc

Service Desk Administrator

Irvine, CA · On-site

... IT - Help develop IT tools and processes to promote efficient and effective end user support ... IT systems - Support office technology - such as printers, video conference units, and digital ...

New

Onsite Computing, Inc

Level 2 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ... Modern Desktop Administrator, AWS) are a plus. Benefits: * Competitive salary and benefits package.

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ... Modern Desktop Administrator, AWS) are a plus. Benefits: * Competitive salary and benefits package.

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Collaborate with other IT teams to ensure seamless integration and operation of systems. * Stay ... Azure Administrator) are a plus. What We Offer: * Competitive salary and benefits package.

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... Experience with ServicePro or a similar ticketing system preferred. Knowledge, Skills, and ...

Penhall

Senior System Administrator

Anaheim, CA · On-site

$90K - $122K/yr

Position Description The Senior Systems Administrator will serve as a critical member of Penhall ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

Description The IT Help Desk I position provides day-to-day technical support to employees and ... Ability to learn new systems quickly. * CompTIA A+, Network+, or Microsoft certifications are a ...

Vsolvit-LL

DATABASE ADMINISTRATOR

Norco, CA · On-site

$150 - $185/hr

DATABASE ADMINISTRATOR GOVT - CA CORONA, Norco, CA, US 3 days ago Requisition ID: 1628 Salary Range ... resolutions to improve system functionality * Generate detailed test reports and Help Desk ...

Partners Professional

Helpdesk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... Experience supporting Microsoft 365, ticketing systems, and remote support tools. * Strong ...

RICEFW Technologies, Inc.

GIS Analyst

Wildomar, CA · On-site

Administer and maintain ArcGIS Online and related GIS platforms. * Maintain and support existing ... GIS services shall be fully integrated into the City's IT help desk system. * Establish and ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Riverside, CA

Help Desk System Administrator information

See Riverside, CA salary details

$36K

$58.3K

$79.8K

How much do help desk system administrator jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk system administrator in Riverside, CA is $58,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $68,900.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Riverside, CA?

For Help Desk System Administrator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Riverside, CA look for?

The top searched job categories for Help Desk System Administrator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk System Administrator jobs?

Cities near Riverside, CA with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Riverside, CA as of June 2026, with employment types broken down into 56% Full Time, 17% Part Time, 7% Temporary, and 20% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $58,341 per year, or $28 per hour.

Help Desk Technician

AC Pro

Rancho Cucamonga, CA • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Respond to Help Desk inquiries and troubleshoot hardware, software, network, and system-related issues via phone, email, remote access, and in-person support

  • Install, configure, deploy, and maintain desktop hardware, software, peripherals, and related IT equipment at various locations

  • Escalate support tickets to appropriate teams and follow up to ensure timely resolution of technical issues

Job description

About the Company:
AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.
Responsibilities:
  • Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support.
  • Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process.
  • Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up
  • Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems.
  • Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users.
  • Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements.
  • Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations.
  • Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues.
  • Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed.
  • Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations.
  • Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department.
  • Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements.
  • Create, modify, and manage user, computer, and group accounts within Active Directory.
  • Administer and maintain Office 365 mail flow rules and related email configurations.
  • Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings.
  • Provide technical support for various company software applications and business systems.
  • Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency.
  • Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives.
  • Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software.
  • Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs.
  • Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions.
  • Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership.

Skills Requirements:
  • High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting).
  • Excellent written and verbal communication, interpersonal, and organizational skills.
  • Motivation to continue to grow in knowledge and skills.
  • Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team.
  • Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint.
  • Take on a customer service role providing support to Associates.
  • Ability to effectively analyze typical computer problems.
  • Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks.
  • Effective at communicating technical information to associates via telephone, email, written documents or in person.
  • Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers.

Education and/or Experience Requirements:
  • High School Diploma or GED
  • Previous experience as an IT Support Specialist.
  • A+ Certification, Network + Certification.

Physical Requirements:
  • Regularly required to sit for extended periods, with occasional standing and walking throughout the workday.
  • Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools.
  • Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment.
  • Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds.
  • Ability to perform repetitive motions, including typing and mouse use, for extended periods.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence.
  • Ability to work in a standard office environment with moderate noise levels.

As a member of our team, you will enjoy:
  • Medical: PPO options
  • Dental: PPO In-Network
  • Vision Plan
  • Company-Paid Life Insurance
  • Health Flex Spending Account (FSA)
  • 401(k) Retirement Plan
  • Weekly pay periods (every Friday)
  • Employee Assistance Program (EAP)
  • Vacation & Sick Pay
  • Paid Holidays
  • Veteran's day off with pay for associates who served in the military
  • Career Advancement and Development Opportunities.

Pay Range: $26.00- $32.00 per hour (DOE)
All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.
Equal Opportunity Employer/ Veterans encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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