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Help Desk System Administrator Jobs in Riverside, CA

LERETA, LLC

Help Desk Team Lead

Pomona, CA

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in ... Provides support for existing IT systems * Troubleshoots IT problems to determine whether they are ...

New

Lereta

Help Desk Team Lead

Pomona, CA · On-site

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in ... Provides support for existing IT systems * Troubleshoots IT problems to determine whether they are ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ... Modern Desktop Administrator, AWS) are a plus. Benefits: * Competitive salary and benefits package.

Onsite Computing, Inc

Level 2 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ... Modern Desktop Administrator, AWS) are a plus. Benefits: * Competitive salary and benefits package.

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Provide end-user hardware, software, and telecommunications desk-side system support. * Work in ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Collaborate with other IT teams to ensure seamless integration and operation of systems. * Stay ... Azure Administrator) are a plus. What We Offer: * Competitive salary and benefits package.

Addman Engineering

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients ... Perform advanced systems analysis to identify root causes of recurring technical issues and develop ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients ... Perform advanced systems analysis to identify root causes of recurring technical issues and develop ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients ... Perform advanced systems analysis to identify root causes of recurring technical issues and develop ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Monitor and maintain client systems to ensure optimal performance and security. * Collaborate with ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site

$106K - $117K/yr

Administer SharePoint, including site permissions and content management * Provision and manage VPN ... Drive adoption of an upgraded IT ticketing system * Stand up IT asset tracking and management ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

Administer SharePoint, including site permissions and content management * Provision and manage VPN ... Drive adoption of an upgraded IT ticketing system * Stand up IT asset tracking and management ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Riverside, CA

Help Desk System Administrator information

See Riverside, CA salary details

$36K

$58.3K

$79.8K

How much do help desk system administrator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk system administrator in Riverside, CA is $58,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $68,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Riverside, CA?

For Help Desk System Administrator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Riverside, CA look for?

The top searched job categories for Help Desk System Administrator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk System Administrator jobs?

Cities near Riverside, CA with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Riverside, CA as of June 2026, with employment types broken down into 56% Full Time, 17% Part Time, 7% Temporary, and 20% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $58,341 per year, or $28 per hour.

Help Desk Team Lead

LERETA, LLC

Pomona, CA

$23.04 - $28/hr

Full-time

Posted 3 days ago

New

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

203rd of 492 rated business services

Job description

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed/tracked. The role is responsible monitors and reports on performance metrics such as the number of calls received, number of calls closed on first contact, number of open calls, and the number of open-aged calls.

Help Desk Team Lead

  • Logs incidents and service requests to a dynamic Help Desk environment that targets the highest percentage of first-call resolution
  • Provides support for existing IT systems
  • Troubleshoots IT problems to determine whether they are hardware or software related and attempts to assess and remedy the problem with the initial call
  • Tracks Help Desk requests, responds to the customer, updates the incident management system, troubleshoots and resolves issues submitted to the Help Desk
  • Develops Daily Status Reports
  • Ensures that Help Desk procedures are compliant with the customer’s Service Level Agreements (SLA’s)
  • Submits a weekly Help Desk report which includes graphs and metrics that support the performance data and SLA agreements
  • Ensures all new user requests and changes are assigned and resolved in a timely manner
  • Escalates service requests to the appropriate technician in a timely manner to ensure prompt resolution of all issues
  • Assists where needed in the desktop support function
    • Mainframe and Client Server Printing systems – Design and implementation
    • Mainframe Hardware
    • Microsoft Active Directory support

This position will perform other duties as assigned based on the needs of the department.

Core Competencies:

  • Ability to work in a fast-paced environment and prioritize a varied workload between multiple systems and customers
  • Excellent written and oral communication skills
  • Ability to work flex and overtime hours
  • Ability to quickly and accurately troubleshoot various Help Desk issues
  • Ability to learn new skills/software quickly
  • Ability to work in a team environment to collectively address and resolve issues
  • Ability to respond with urgency to customer and management needs or requests for assistance, reports etc

Required Education & Experience:

  • 3+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • High School Diploma or equivalent
  • Must be capable of typing 35 wpm+

Preferred Education & Experience:

  • Associate Degree in Computer Systems / IT Technology or related field
  • 5+ years’ experience as a Help Desk Technician with increasing roles of responsibility
  • Preferred Software Experience: Proficiency in Microsoft® Office Outlook, Access, PowerPoint, Excel and Word
  • Experience with mortgage servicing systems such as MSP, LSAMS, FISERV
  • In-house software/system knowledge: LPTS – LERETA Property Tax, LERETANet, Mainframe, TTS – Total Tax System, TS2, WebXtender, iSupport

Salary range: $23.04 - $28.00

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