Service Desk L1
$22 - $30/hr
Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...
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Service Desk L1
$22 - $30/hr
Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...
IT Support Specialist
Irvine, CA · On-site
... help drive resolution ... What You'll Do Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2). ...
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IT Support Specialist
Irvine, CA · On-site
... help drive resolution ... What You'll Do Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2). ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... 2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... 2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... 2.Prioritizes incidents and service requests according to defined criteria to meet defined SLAs ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... 2.Prioritizes incidents and service requests according to defined criteria to meet defined SLAs ...
IT Support Specialist
Irvine, CA · On-site
Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users ... What We're Looking For 2-4 years of experience in IT support, service desk, or end-user computing ...
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IT Support Specialist
Irvine, CA · On-site
Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users ... What We're Looking For 2-4 years of experience in IT support, service desk, or end-user computing ...
TECHNOLOGY SERVICES HELP DESK TECHNICIAN (JOB POSTING #5) - **The ELIGIBILITY LIST for this recruitm
Rialto, CA · On-site
$33.67 - $43.04/hr
Letter(s) of Recommendation (TWO (2) LETTERS are REQUIRED. All letters MUST be SIGNED and DATED ... TECHNOLOGY SERVICES HELP DESK TECHNICIAN WRITTEN EXAM REVISION DATE: 02/2025
TECHNOLOGY SERVICES HELP DESK TECHNICIAN (JOB POSTING #5) - **The ELIGIBILITY LIST for this recruitm
Rialto, CA · On-site
$33.67 - $43.04/hr
Letter(s) of Recommendation (TWO (2) LETTERS are REQUIRED. All letters MUST be SIGNED and DATED ... TECHNOLOGY SERVICES HELP DESK TECHNICIAN WRITTEN EXAM REVISION DATE: 02/2025
Onsite Systems Analyst II
Medical
Dental
Vision
Life
Retirement
In addition to this, the Systems Analyst II serves as an escalation point for our Service Desk and ... or tier 2 scope of support. · Train and educate VC3 clients on technical standards. · ...
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Onsite Systems Analyst II
Medical
Dental
Vision
Life
Retirement
In addition to this, the Systems Analyst II serves as an escalation point for our Service Desk and ... or tier 2 scope of support. · Train and educate VC3 clients on technical standards. · ...
Desktop Systems Analyst
$27.81 - $34/hr
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Desktop Systems Analyst
$27.81 - $34/hr
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Desktop Systems Analyst
Irvine, CA · On-site
$27.81 - $34/hr
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Desktop Systems Analyst
Irvine, CA · On-site
$27.81 - $34/hr
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Manager of the IT Service Desk
Anaheim, CA · Remote
Medical
Dental
Vision
Life
Retirement
The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories ... Travel to Pasadena 1-2 times per month and occasional branch visits will be required. This is a ...
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Manager of the IT Service Desk
Anaheim, CA · Remote
Medical
Dental
Vision
Life
Retirement
The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories ... Travel to Pasadena 1-2 times per month and occasional branch visits will be required. This is a ...
Desktop Systems Analyst
Riverside, CA · On-site
$27.81 - $34/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Desktop Systems Analyst
Riverside, CA · On-site
$27.81 - $34/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Desktop Systems Analyst
Riverside, CA · On-site
$27.81 - $34/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
Desktop Systems Analyst
Riverside, CA · On-site
$27.81 - $34/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...
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Hybrid Technical Specialist -- Microsoft 365, Applications & Technology
Irvine, CA · On-site
Medical
Dental
Vision
This is not a front-line helpdesk role. The Technical Specialist serves as a Tier 2/3 escalation resource , providing advanced troubleshooting and administration for Microsoft 365, Windows ...
New
Quick apply
Be Seen First
Hybrid Technical Specialist -- Microsoft 365, Applications & Technology
Irvine, CA · On-site
Medical
Dental
Vision
This is not a front-line helpdesk role. The Technical Specialist serves as a Tier 2/3 escalation resource , providing advanced troubleshooting and administration for Microsoft 365, Windows ...
New
Applebee's Restaurant Systems Manager
Menifee, CA · On-site
Medical
Retirement
PTO
Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...
Applebee's Restaurant Systems Manager
Menifee, CA · On-site
Medical
Retirement
PTO
Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...
IT Support Technician
Irvine, CA · Hybrid
$23 - $31.75/hr
This is a hybrid role and requires travel to our Irvine office 2-3 days per week. You Will * Be the first point of contact for all Help Desk tickets, so you'll triage them and update them with the ...
IT Support Technician
Irvine, CA · Hybrid
$23 - $31.75/hr
This is a hybrid role and requires travel to our Irvine office 2-3 days per week. You Will * Be the first point of contact for all Help Desk tickets, so you'll triage them and update them with the ...
Applebee's Restaurant Systems Manager
Menifee, CA · On-site
Medical
Retirement
PTO
Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...
Applebee's Restaurant Systems Manager
Menifee, CA · On-site
Medical
Retirement
PTO
Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...
Applebee's Restaurant Systems Manager
Medical
Retirement
PTO
Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...
Applebee's Restaurant Systems Manager
Medical
Retirement
PTO
Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...
Deskside Technician II
Irvine, CA · On-site
$21.50 - $27.50/hr
The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles ... Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ...
Deskside Technician II
Irvine, CA · On-site
$21.50 - $27.50/hr
The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles ... Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ...
Team Leader I
Irvine, CA · On-site
Medical
Dental
Vision
Retirement
PTO
... infrastructure outsourcing (help desk support and desktop services), systems integration ... Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to ...
Team Leader I
Irvine, CA · On-site
Medical
Dental
Vision
Retirement
PTO
... infrastructure outsourcing (help desk support and desktop services), systems integration ... Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to ...
Deskside Technician II
Irvine, CA · On-site
$21.50 - $27.50/hr
The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles ... Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ...
Deskside Technician II
Irvine, CA · On-site
$21.50 - $27.50/hr
The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles ... Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ...
Help Desk Tier 2 information
See Riverside, CA salary details
$13.29 - $15.30
2% of jobs
$15.30 - $17.30
6% of jobs
$17.30 - $19.31
12% of jobs
$19.87 is the 25th percentile. Wages below this are outliers.
$19.31 - $21.32
17% of jobs
The median wage is $22.92 / hr.
$21.32 - $23.32
16% of jobs
$23.32 - $25.33
16% of jobs
$26.33 is the 75th percentile. Wages above this are outliers.
$25.33 - $27.34
12% of jobs
$27.34 - $29.34
7% of jobs
$29.34 - $31.35
6% of jobs
$31.35 - $33.35
3% of jobs
$33.35 - $35.36
2% of jobs
$13
$24
$35
How much do help desk tier 2 jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for help desk tier 2 in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?
To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.
What is a Help Desk Tier 2?
A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.
What are the typical day-to-day responsibilities of a Help Desk Tier 2?
A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
What are the most commonly searched types of Help Desk Tier 2 jobs in Riverside, CA?
The most popular types of Help Desk Tier 2 jobs in Riverside, CA are:
What are popular job titles related to Help Desk Tier 2 jobs in Riverside, CA?
For Help Desk Tier 2 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Riverside, CA look for?
The top searched job categories for Help Desk Tier 2 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Tier 2 jobs?
Cities near Riverside, CA with the most Help Desk Tier 2 job openings:
$22 - $30/hr
Full-time
Re-posted 22 days ago
Job description
Unlock Your Future with Nexaminds!
At Nexaminds, we're on a mission to redefine industries with AI. We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.
Join us on our visionary journey. We're leading the way in AI solutions, and we're committed to innovation, collaboration, and ethical practices. Become a part of our team and shape the future powered by intelligent machines. If you're driven by ambition, success, fun, and learning, Nexaminds is where you belong.
Nexaminds is actively seeking a Level 1 Service Desk Technician to serve as the first point of contact for IT support in a healthcare and insurance environment. This role provides frontline technical support to clinical, administrative, and operational teams while ensuring excellent customer service, compliance with security standards, and timely issue resolution.
Location: Orange, CA (On -Site)
Qualifications we are looking for:
- 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles
- Experience supporting Windows operating systems, Microsoft 365, and end-user hardware
- Hands-on experience with Active Directory, including password resets, account unlocks, and user account management
- Familiarity with Windows Autopilot for device provisioning and deployment
- Experience supporting Windows 365 VDI or other virtual desktop environments is highly preferred
- Knowledge of ticketing systems such as Freshservice, ServiceNow, or similar ITSM platforms
- Experience troubleshooting desktops, laptops, printers, mobile devices, VPN, and remote access issues
- Strong customer service and communication skills with the ability to support users of varying technical backgrounds
- Ability to prioritize multiple support requests while meeting SLA targets
- Strong troubleshooting, documentation, and problem-solving skills
- Experience supporting healthcare or insurance applications (Facets, Athenahealth, EZCAP) is a plus
- Understanding of SOX and HIPAA compliance requirements is preferred
- Flexibility to participate in an on-call rotation, including evenings and weekends
Job duties:
- Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
- Troubleshoot and resolve hardware, software, account access, and application issues for end users
- Support Windows operating systems, Microsoft 365, Active Directory, VPN connectivity, and Windows 365 VDI environments
- Provision, configure, and deploy new devices using Windows Autopilot
- Perform password resets, account unlocks, MFA support, and user access management
- Escalate complex technical issues to Level 2 support or specialized application teams when necessary
- Accurately document, prioritize, and manage incidents and service requests while meeting SLA expectations
- Assist with onboarding and offboarding activities by provisioning user accounts, devices, and application access
- Support healthcare applications including Facets, Athenahealth, and EZCAP
- Maintain accurate documentation and contribute to the IT knowledge base
- Follow security, SOX, and HIPAA compliance policies when handling user accounts and sensitive information
- Participate in an on-call rotation to provide after-hours support for critical incidents
- Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency
What you can expect from us
Here at Nexaminds, we're not your typical workplace. We're all about creating a friendly and trusting environment where you can thrive. Why does this matter? Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.
- Stock options ????
- Remote work options ????
- Flexible working hours ????
- Benefits above the law
- But it's not just about the work; it's about the people too. You'll be collaborating with some seriously awesome IT pros.
- You'll have access to mentorship and tons of opportunities to learn and level up.
Ready to embark on this journey with us? ???????? If you're feeling the excitement, go ahead and apply!