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Help Desk Tier 2 Jobs in Riverside, CA (NOW HIRING)

UFC Gym

IT Help Desk Associate

Corona, CA · On-site

$70K/yr

Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ... Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New ...

Insight Global

Desktop Support Technician

Orange, CA · On-site

$25/hr

... Tier II IT Help Desk / Desktop Support / Field Services role • 4+ years supporting a Windows enterprise environment • 4+ years using an enterprise ticketing system • Enterprise experience ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ... Required Qualifications * 2-5 years of experience in Help Desk, Desktop Support, or Technical ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ... Required Qualifications * 2-5 years of experience in Help Desk, Desktop Support, or Technical ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

Louis, MO. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Riverside, CA

Help Desk Tier 2 information

See Riverside, CA salary details

$13

$24

$35

How much do help desk tier 2 jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk tier 2 in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What jobs pay 4000 a week without a degree?

Help Desk Tier 2 positions typically do not pay $4,000 per week without relevant experience or certifications; they usually offer lower salaries. High-paying roles that can reach this level without a degree often include specialized trades, sales, or entrepreneurial ventures, but these are less common in IT support roles. Most jobs paying this amount require significant skills, certifications, or experience beyond entry-level help desk positions.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What is tier 2 salary?

The salary for a Help Desk Tier 2 technician typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Tier 2 roles often require advanced troubleshooting skills, knowledge of ticketing systems, and certifications such as CompTIA A+ or Network+.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What is a Tier 2 help desk issue?

A Tier 2 help desk issue refers to a technical problem that cannot be resolved by Tier 1 support staff and requires more advanced troubleshooting, often involving specialized knowledge or tools. Help desk technicians at this level typically analyze complex issues, perform detailed diagnostics, and may escalate problems if necessary, using skills in areas like software, hardware, or network troubleshooting.

What is a Tier 2 help desk job description?

A Tier 2 help desk technician handles more complex technical issues that cannot be resolved by Tier 1 support, including troubleshooting hardware, software, and network problems. They often use remote support tools, document solutions, and escalate unresolved issues to Tier 3 or specialized teams as needed.
What are the most commonly searched types of Help Desk Tier 2 jobs in Riverside, CA? The most popular types of Help Desk Tier 2 jobs in Riverside, CA are:
What are popular job titles related to Help Desk Tier 2 jobs in Riverside, CA? For Help Desk Tier 2 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Riverside, CA look for? The top searched job categories for Help Desk Tier 2 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Help Desk Tier 2 jobs? Cities near Riverside, CA with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Riverside, CA as of June 2026, with employment types broken down into 14% Full Time, 85% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.
IT Help Desk Associate

IT Help Desk Associate

UFC Gym

Corona, CA • On-site

$70K/yr

Full-time

Posted 10 days ago

UFC Gym rating

6.9

Company rating: 6.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

12th of 61 rated gym and leisure clubs

Job description

Benefits:
  • Employee discounts
  • Wellness resources

We empower the fighting spirit in you!
GENERAL SUMMARY
The IT Coordinator is responsible for ensuring corporate office and gym end users receive efficient and timely technical support. Manages the IT ticketing system and assists in supporting all IT-related systems throughout the organization
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides technical support to end users in person, via phone, email, or remote connection.
  • Creates and maintains Active Directory user accounts.
  • Creates and maintains hosted Exchange email accounts.
  • Images, builds, and post-configures desktop and laptop PCs with required settings and applications.
  • Establishes priorities and response objectives based on the severity of each support issue.
  • Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion.
  • Tracks and maintains tickets through the entire lifecycle, ensuring resolution, follow-up, and detailed documentation.
  • Verifies ticket closure meets customer satisfaction.
  • Must be able to travels to gym locations for system setup and on-site troubleshooting.
  • Applies critical thinking and diagnostic techniques to identify problems, perform root cause analysis, and implement resolutions.
  • Performs other related duties and assignments as required.

Required Knowledge, Skills & Technologies
  • Proficiency in Microsoft Active Directory user and group management.
  • Experience administering Microsoft 365 email accounts.
  • Strong knowledge of Windows desktop and laptop deployment, imaging, configuration, and troubleshooting.
  • Experience with IT ticketing/help desk systems, incident management, escalation procedures, and documentation.
  • Familiarity with remote support tools and remote desktop technologies.
  • Ability to perform root cause analysis, diagnose technical issues, and implement effective resolutions.
  • Strong customer service, communication, and organizational skills.

Flexible work from home options available.
Compensation: $70,000.00 per year
Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.
UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.
UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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