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Help Desk Tier 2 Jobs in Riverside, CA (NOW HIRING)

Addman Engineering

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients/end users in an Information Technology Service Desk capacity. The role is primarily responsible for ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients/end users in an Information Technology Service Desk capacity. The role is primarily responsible for ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... Minimum of 2 years of experience in PC hardware support and repair. * Minimum of 2 years of ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Deliver excellent customer service while assisting users with technical issues Qualifications * 2-4 years of Help Desk or Desktop Support experience * Experience provisioning and configuring Windows ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Deliver excellent customer service while assisting users with technical issues MinMaxQualificationsQualifications * 2-4 years of Help Desk or Desktop Support experience * Experience provisioning and ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

... turn-2" data-turn="assistant"> Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ... Required Qualifications * 2-5 years of experience in Help Desk, Desktop Support, or Technical ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing ... Required Qualifications * 2-5 years of experience in Help Desk, Desktop Support, or Technical ...

Eliassen Group

Tier 2 Senior Cyber Security Analyst

Tustin, CA · On-site

$30 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description: Santa Ana, CA | Onsite at OC Data Center Our client seeks a Tier 2 Senior ... to help identify candidates whose qualifications most closely match the requirements of the ...

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Showing results 21-40

All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Riverside, CA

Help Desk Tier 2 information

See Riverside, CA salary details

$13

$24

$35

How much do help desk tier 2 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk tier 2 in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the most commonly searched types of Help Desk Tier 2 jobs in Riverside, CA?

The most popular types of Help Desk Tier 2 jobs in Riverside, CA are:

What are popular job titles related to Help Desk Tier 2 jobs in Riverside, CA?

For Help Desk Tier 2 jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Riverside, CA look for?

The top searched job categories for Help Desk Tier 2 jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Help Desk Tier 2 jobs?

Cities near Riverside, CA with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $56,909 per year, or $27.4 per hour.

Help Desk Specialist L2

Addman Engineering

Irvine, CA • On-site

$70K - $80K/yr

Full-time

Posted 24 days ago

Job description

This position will be on-site at our Irvine, CA Location
Pay Range $70,304 to $80,000
POSITION SUMMARY:
The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients/end users in an Information Technology Service Desk capacity. The role is primarily responsible for the intake of customer issues/problems through various channels, including phone, e-mail, Microsoft Teams, and the IT ticketing system. These issues include a variety of desktop technologies, including hardware, operating systems, printing, applications, and VPN technologies. This role is focused on escalated ticket resolution, thereby delivering the best customer experience for our team.
Requirements
ESSENTIAL JOB FUNCTIONS:
  • Provides case creation and triage for all incoming events utilizing our IT Ticketing system.
  • Adheres to customer defined operating processes & procedures policies/knowledge base articles.
  • Perform advanced systems analysis to identify root causes of recurring technical issues and develop permanent corrective solutions.
  • Provides advanced technical support & resolution for desktop services according to established Service Level Agreements (SLAs).
  • Installs, configures, and maintains operating systems (Windows, macOS) and software applications.
  • Perform advanced troubleshooting involving operating systems
  • Provide feedback to IT leadership regarding opportunities to improve the quality and value for our internal clients to foster relationships and trust with our internal customers.
  • Ability to work in a high-energy environment with constantly shifting priorities.
  • Works independently and escalates as appropriate on the customers' behalf.
  • Collaborate with fellow employees and customers in sharing issue resolutions by updating policies, procedures and knowledge base articles.
  • Occasional travel may be required.
  • Perform other duties as directed.
  • Analyze system performance metrics and recommend infrastructure improvements
  • Mentor Help Desk Level I personnel and provide technical leadership to support staff.

SKILL REQUIREMENTS:
  • Provide hands-on and remote technical support to end users.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
  • Assist with network connectivity, including wired and wireless connections.
  • Collaborate with other IT team members to resolve complex technical problems.
  • Educate end users on basic IT procedures and best practices.
  • Document support requests, resolutions, and system changes.
  • Maintain inventory of hardware and software assets.
  • Perform routine maintenance tasks, such as system updates and patches.
  • Ensure compliance with company IT policies and security protocols.

QUALIFICATIONS:
  • 3 years of IT work experience and/or progress toward completing IT certifications/degrees.
  • Familiarity with Active Directory, Group Policy, and end-user management.
  • Proficient with cloud management of Microsoft 365, Azure, Intune.
  • Knowledge of virtualization technologies, and server management.
  • Strong oral, written, and interpersonal communication skills.
  • Proficiency in diagnosing and resolving technical issues across Windows and Server platforms.
  • Proactively initiates key relationships to collaborate and pool resources with internal and external partners.
  • Ability and desire to learn new technologies and concepts quickly.
  • Effective at building trust in relationships with peers, clients, and management.
  • Ability to work a flexible schedule, including occasional nights and weekend shifts.

WORK ENVIRONMENT:
  • This job operates in a professional additive manufacturing, traditional manufacturing, and office environment. This role routinely uses standard office equipment such as printing, computers, phones, photocopiers, filing cabinets, etc.

PHYSICAL DEMANDS:
  • Ability to accomplish the physical requirements of the position with or without reasonable accommodation.

SAFETY AND POLICY PRACTICES:
Each employee must be knowledgeable of standard safety policies and procedures and adhere to them while supporting the goals and objectives of the organization and recognizing the Company's need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen or U.S. Permanent Resident.
AFFIRMATIVE ACTION:
ADDMAN is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. All terms and conditions of employment will be administered without regard to an individual's sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
NOTE: This job description is intended to describe the general level of work being performed. This job description is not intended to be all-inclusive. The duties of this position may change from time to time, and the employee may perform other related duties to meet the ongoing needs of the organization. ADDMAN Engineering reserves the right to add, delete or modify these duties and responsibilities at its discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Employment is at-will, and nothing in this job description is intended to create or imply a contractual relationship or alter the at-will status of the employee.
Salary Description
$70,304 to $80,000

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