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Fulltime Help Desk Tier Two Jobs in Riverside, CA

Glidewell Dental

Desktop Systems Analyst

Riverside, CA · On-site

$27.81 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive ... Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

OSTechnical

Be Seen First

Hybrid Technical Specialist -- Microsoft 365, Applications & Technology

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

This is not a front-line helpdesk role. The Technical Specialist serves as a Tier 2/3 escalation resource , providing advanced troubleshooting and administration for Microsoft 365, Windows ...

New

Multi Media LLC

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

This is a hybrid role and requires travel to our Irvine office 2-3 days per week. You Will * Be the first point of contact for all Help Desk tickets, so you'll triage them and update them with the ...

Applebee's

Applebee's Restaurant Systems Manager

Menifee, CA · On-site

  • Medical

  • Retirement

  • PTO

Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee's, Arby ... I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit ...

Pomeroy

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles ... Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ...

Stefanini Group

Team Leader I

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to ...

Pomeroy Technologies

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles ... Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ...

Multi Media LLC

IT Support Technician

Irvine, CA · Hybrid

$66K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a hybrid role and requires travel to our Irvine office 2-3 days per week. You Will * Be the first point of contact for all Help Desk tickets, so you'll triage them and update them with the ...

Coury & Buehler Physical Therapy

Front Desk Receptionist

Orange, CA · On-site

$19.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We have been helping patients relieve pain, retrain movement, restore function, and live pain-free ... Title: Front Desk Receptionist (Floater) Status : Full Time (40 hours/ week. Monday -Friday). Pay ...

COURY & BUEHLER PHYSICAL THERAPY

Front Desk Receptionist

Orange, CA · On-site

$19.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We have been helping patients relieve pain, retrain movement, restore function, and live pain-free ... Front Desk Receptionist Status : Full Time (40 hours/ week. Monday -Friday) Pay : $19.50- $20.00 ...

Bulletproof

Technical Analyst II

Ladera Ranch, CA · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Analyst II is responsible for ensuring friendly and professional IT service delivery to all Bulletproof clients, helping Service Desk management to oversee the service delivered by Tier ...

Bulletproof

Technical Analyst II

Ladera Ranch, CA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Analyst II is responsible for ensuring friendly and professional IT service delivery to all Bulletproof clients, helping Service Desk management to oversee the service delivered by Tier ...

Bulletproof Solutions Inc

Technical Analyst II

Ladera Ranch, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Analyst II is responsible for ensuring friendly and professional IT service delivery to all Bulletproof clients, helping Service Desk management to oversee the service delivered by Tier ...

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All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Riverside, CA

Fulltime Help Desk Tier Two information

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$13

$24

$35

How much do fulltime help desk tier two jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for fulltime help desk tier two in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

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Desktop Systems Analyst

Glidewell Dental

Riverside, CA • On-site

$27.81 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Glidewell Laboratories rating

7.0

Company rating: 7.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Description
Position at Glidewell Dental
Glidewell Dental is looking for an experienced Desktop Systems Analyst to join our IT team. This role is deeply hands-on, supporting a wide range of hardware, software, and enterprise applications across the organization. You'll handle complex troubleshooting, provide Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive standardization and technology improvements. If you thrive in a fast-paced environment, enjoy solving challenging technical issues, and have a strong background in enterprise workstation support, we'd love to connect.
Essential Functions:
  • Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.
  • Monitors and maintains computer systems and networks.
  • Responds to service issues and requests in a timely manner.
  • Provides technical support across the company via in-person, email, chat, or phone.
  • Repairs and replaces equipment as necessary.
  • Participates in the testing of new technology.
  • Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.
  • Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.
  • Installs and supports PC, laptop, tablet and mobile hardware and software.
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Trains lower-level team members.
  • Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.
  • Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.
  • Analyzes and makes recommendations for hardware and software standardization.
  • Provides tier 2 and tier 3 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.
  • Performs other related duties and projects as business needs require at direction of management.
  • Provide level 1 support for Service Desk line during off hours.
  • Helps Coordinators and Desktop System Analyst team members with support topics.
  • Ability to apply research, knowledge and logic in order to troubleshoot problems in a technologically complex environment (Solid/Expert). Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.
  • Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.
  • Work with project teams to review and assess impact of new business requirements.
  • Contributes to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans).
  • Serves as an escalation point for complex technical issues.

Education and Experience:
  • High school diploma or equivalent.
  • Formal education in Information Technology, a plus.
  • Minimum five (5) years of experience in applications or IT technical support, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
  • Minimum five (5) years of experience in in-depth, hands-on support role on IT Workstation or customer support environment.
  • Must have previous experience supporting enterprise applications.

Pay Range: $27.81 - $34.00/hr
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.

What Glidewell Laboratories employees say

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About Glidewell

Sourced by ZipRecruiter

Glidewell, based in Newport Beach, California, is an Industry Leading Provider of high quality, low cost dental lab products and services. Celebrating its 50 year Anniversary in 2020, Glidewell is more than an Industry Leading Dental lab. We are also a global education provider dedicated to developing Innovative Dental Technologies and Promoting Dental industry growth. The continued growth and success of our company allows us to give our employees the opportunity to build meaningful, engaging careers. Having a career at Glidewell means you will be working alongside our highly talented dental industry experts, with an opportunity to build a career path that matches your interests, Complements your strengths, and meets your professional goals. Exciting job opportunities exist across all areas of our vertically integrated company for experienced professionals and those looking for an entry level position.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1970

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