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Entry Level Help Desk Support Jobs in Riverside, CA

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...

Vega ECM Solutions

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

... help desk support for internal users Register and process support tickets. Work with external vendors resolving product issues Install Vega and third-party products internally and at customer sites ...

Vega Ecm Solutions

IT Support Technician

Irvine, CA · On-site

$23 - $31.75/hr

... help desk support for internal users. Register and process support tickets. • Work with external vendors resolving product issues • Install Vega and third-party products internally and at ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

Maintain detailed records using help desk software and internal tracking systems. * Support database management, quality reporting, and performance metrics reporting. * Work cross-functionally with ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

Maintain detailed records using help desk software and internal tracking systems. * Support database management, quality reporting, and performance metrics reporting. * Work cross-functionally with ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

Maintain detailed records using help desk software and internal tracking systems. * Support database management, quality reporting, and performance metrics reporting. * Work cross-functionally with ...

HMC Architects

Helpdesk Support Technician

Ontario, CA · On-site

$21.45 - $29.21/hr

In addition to this, we also support our team through: * Culture : We put people over profits, giving them the flexibility to manage their work and life. We believe in fairness, equality in ...

Prime Healthcare

IT Support Specialist II

Ontario, CA

$23.35 - $28/hr

Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and ... support. Advises the Director/Manager of any issues that may affect the Information Services ...

TaxRise

IT Support Specialist

Irvine, CA · On-site

$28 - $30/hr

WHAT YOU'LL DO Help Desk & User Support: * Provide day-to-day operational support for a wide range of desktops, laptops, tablets, printers, software, and cloud-based phone systems. * Troubleshoot and ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning ... new challenges, and helping individuals with technology, this may be the role for you. Work ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... helping businesses grow. We live by our core values of Integrity, Communication, Caring and ... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning ...

GDR

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning ... new challenges, and helping individuals with technology, this may be the role for you. Work ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning ... helping individuals with technology, this may be the role for you. Work location and schedule may ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$21.50 - $27.25/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Riverside, CA

Entry Level Help Desk Support information

See Riverside, CA salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level help desk support in Riverside, CA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.09 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Riverside, CA? For Entry Level Help Desk Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Riverside, CA look for? The top searched job categories for Entry Level Help Desk Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entry Level Help Desk Support jobs? Cities near Riverside, CA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Service Desk L1

Nexaminds

Orange, CA

$22 - $30/hr

Full-time

Posted 19 days ago

Job description

Unlock Your Future with Nexaminds!

At Nexaminds, we're on a mission to redefine industries with AI. We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.

Join us on our visionary journey. We're leading the way in AI solutions, and we're committed to innovation, collaboration, and ethical practices. Become a part of our team and shape the future powered by intelligent machines. If you're driven by ambition, success, fun, and learning, Nexaminds is where you belong.

Nexaminds is actively seeking a Level 1 Service Desk Technician to serve as the first point of contact for IT support in a healthcare and insurance environment. This role provides frontline technical support to clinical, administrative, and operational teams while ensuring excellent customer service, compliance with security standards, and timely issue resolution.

Location: Orange, CA (On -Site)

Qualifications we are looking for:

  • 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles
  • Experience supporting Windows operating systems, Microsoft 365, and end-user hardware
  • Hands-on experience with Active Directory, including password resets, account unlocks, and user account management
  • Familiarity with Windows Autopilot for device provisioning and deployment
  • Experience supporting Windows 365 VDI or other virtual desktop environments is highly preferred
  • Knowledge of ticketing systems such as Freshservice, ServiceNow, or similar ITSM platforms
  • Experience troubleshooting desktops, laptops, printers, mobile devices, VPN, and remote access issues
  • Strong customer service and communication skills with the ability to support users of varying technical backgrounds
  • Ability to prioritize multiple support requests while meeting SLA targets
  • Strong troubleshooting, documentation, and problem-solving skills
  • Experience supporting healthcare or insurance applications (Facets, Athenahealth, EZCAP) is a plus
  • Understanding of SOX and HIPAA compliance requirements is preferred
  • Flexibility to participate in an on-call rotation, including evenings and weekends

Job duties:

  • Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, account access, and application issues for end users
  • Support Windows operating systems, Microsoft 365, Active Directory, VPN connectivity, and Windows 365 VDI environments
  • Provision, configure, and deploy new devices using Windows Autopilot
  • Perform password resets, account unlocks, MFA support, and user access management
  • Escalate complex technical issues to Level 2 support or specialized application teams when necessary
  • Accurately document, prioritize, and manage incidents and service requests while meeting SLA expectations
  • Assist with onboarding and offboarding activities by provisioning user accounts, devices, and application access
  • Support healthcare applications including Facets, Athenahealth, and EZCAP
  • Maintain accurate documentation and contribute to the IT knowledge base
  • Follow security, SOX, and HIPAA compliance policies when handling user accounts and sensitive information
  • Participate in an on-call rotation to provide after-hours support for critical incidents
  • Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency

What you can expect from us

Here at Nexaminds, we're not your typical workplace. We're all about creating a friendly and trusting environment where you can thrive. Why does this matter? Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.

  • Stock options 📈
  • Remote work options 🏠
  • Flexible working hours 🕜
  • Benefits above the law
  • But it's not just about the work; it's about the people too. You'll be collaborating with some seriously awesome IT pros.
  • You'll have access to mentorship and tons of opportunities to learn and level up.

Ready to embark on this journey with us? 🚀🎉 If you're feeling the excitement, go ahead and apply!