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Entry Level Help Desk Support Jobs in Modesto, CA

FullSteam

IT Support Specialist

Stockton, CA · On-site

$22/hr

End-User & Help Desk Support: Provide high-quality technical assistance and troubleshooting for workstations, peripherals (printers, scanners, modems), software applications, and mobile devices.

New

TEKsystems

IT Support

Modesto, CA

$20 - $25/hr

Skills Support, Troubleshooting, Help desk, Desktop Top Skills Details Support, Troubleshooting, Help desk, Desktop Additional Skills & Qualifications Phone Support (Primary Role) * Provide Tier 1/2 ...

TEKsystems

IT Support

Modesto, CA

$20 - $25/hr

Skills Support, Troubleshooting, Help desk, Desktop Top Skills Details Support, Troubleshooting, Help desk, Desktop Additional Skills & Qualifications Phone Support (Primary Role) * Provide Tier 1/2 ...

City of Modesto

Systems Technician I/II

Modesto, CA · On-site

$32.56 - $45.87/hr

... Help Desk, GIS, and Web services. In this dynamic role, you'll troubleshoot and resolve system issues while supporting a team dedicated to high-quality service. If you have at least six months of ...

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Entry Level Help Desk Support information

See Modesto, CA salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for entry level help desk support in Modesto, CA is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Modesto, CA? For Entry Level Help Desk Support jobs in Modesto, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Modesto, CA look for? The top searched job categories for Entry Level Help Desk Support jobs in Modesto, CA are:
What cities near Modesto, CA are hiring for Entry Level Help Desk Support jobs? Cities near Modesto, CA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Modesto, CA as of July 2026, with employment types broken down into 70% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,741 per year, or $22 per hour.

IT Support Specialist

FullSteam

Stockton, CA • On-site

$22/hr

Full-time

Medical, Dental, Life, PTO

Posted 2 days ago

New

Job description

We are seeking a proactive and detail-oriented IT Support Specialist to join our team in Stockton, CA.


In this role, you will serve as the primary point of contact for resolving day-to-day hardware, software, and network technical issues. The ideal candidate possesses excellent problem-solving skills, can explain complex technical concepts to non-technical end-users, and is comfortable managing local infrastructure while supporting remote or satellite facilities across the Central Valley.


Location: Stockton, CA (On-site)

Job Type: Full-time, Internal, Direct hire

Salary Range: $22/HR

Reports To: Director of IT

Benefits: Medical, Dental, AD&D, Paid Sick Leave, Vaction, Bereavement, Telemedicine, Anniversary, Holiday Pay


Key Responsibilities

  • End-User & Help Desk Support: Provide high-quality technical assistance and troubleshooting for workstations, peripherals (printers, scanners, modems), software applications, and mobile devices.
  • System Installation & Maintenance: Install, configure, upgrade, and maintain desktop computer hardware, operating systems (Windows/macOS), and local network systems.
  • Network & Connectivity Support: Diagnose and resolve basic local area network (LAN), wide area network (WAN), and basic TCP/IP network connectivity issues.
  • Access & Security Management: Administer active end-user accounts, configure appropriate permissions, manage workstation folder/file security, and enforce system security protocols.
  • Documentation & Training: Create, update, and maintain comprehensive technical support documentation and training materials for staff to minimize recurring issues.
  • Asset Tracking & Vendor Liaison: Maintain an accurate hardware/software inventory and coordinate with third-party vendors for hardware repairs, telematics, or software license renewals.


Qualifications & Requirements

Education & Experience

  • Education: Associate’s degree (or completion of 60 semester units) in Computer Science, Information Technology, Business Administration, or a closely related field. Equivalent hands-on experience may be substituted on a year-for-year basis.
  • Experience: 2+ years of experience in an active IT support, system administration, or help desk environment.


Technical Skills & Knowledge

  • Proficiency in Windows operating systems, alongside enterprise productivity suites (e.g., Microsoft 365, Google Workspace).
  • Strong understanding of networking concepts (routers, switches, firewalls, VPNs, and basic TCP/IP protocols).
  • Experience working with active directory management, cloud database applications, and remote diagnostic tools.
  • Highly valued certifications (preferred but not required): CompTIA A+, Network+, Security+, or Microsoft Certified Fundamentals.


Physical & Special Requirements

  • Driver’s License: Must possess a valid California Class C driver's license and clean driving record in order to perform routine on-site support at remote user sites or satellite locations.
  • Physical Stamina: Ability to sit, stand, and move for extended periods; physical strength to safely lift and carry IT equipment up to 50 pounds.
  • Compliance: Willingness to undergo a standard background check and California Department of Justice fingerprint clearance if required by industry guidelines.


Benefits & Perks

  • Medical
  • Dental
  • AD&D
  • Paid Sick Leave
  • Bereavement
  • Telemedicne
  • Holiday
  • Vacation Pay
  • Anniversary


Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. #IND-M