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Entry Level Help Desk Support Jobs in Ontario, CA

H Mart

IT Help Desk Coordinator

Whittier, CA · On-site

$26 - $29/hr

Respond to user inquiries and provide technical support via phone, email, or in-person. * Assist ... Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Pos Help Desk Technician A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be ...

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$25 - $30/hr

The Help Desk Technician provides frontline technical support to faculty, staff, students, and families at The Webb Schools. This role is responsible for resolving everyday technology issues ...

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$19.75 - $26.75/hr

The Help Desk Technician provides frontline technical support to faculty, staff, students, and families at The Webb Schools. This role is responsible for resolving everyday technology issues ...

H Mart

IT Help Desk Specialist

Whittier, CA · On-site

$29 - $32/hr

Respond to user inquiries and provide technical support via phone, email, or in-person. * Assist ... Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ...

Arctiq

Help Desk Technician - Santa Ana, CA

Santa Ana, CA · On-site

$20.75 - $28/hr

Help Desk Technician (L1) Arctiq is a leader in professional IT services and managed services ... This role serves as the first point of contact for technical support, providing timely resolution ...

Randstad

service desk / help desk

Rancho Cucamonga, CA

$20 - $23/hr

Hourly Pay: 20-23 p/hr on W2 OnlyThis is an entry level position. The purpose of the IT Lifecycle ... support all ITLS configuration depot needs as well as provide field related support on projects ...

New

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

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Entry Level Help Desk Support information

See Ontario, CA salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Ontario, CA is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Ontario, CA? For Entry Level Help Desk Support jobs in Ontario, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ontario, CA look for? The top searched job categories for Entry Level Help Desk Support jobs in Ontario, CA are:
What cities near Ontario, CA are hiring for Entry Level Help Desk Support jobs? Cities near Ontario, CA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Help Desk Associate

Hot Topic & BoxLunch

City Of Industry, CA • On-site

$20 - $23/hr

Full-time

Posted 15 days ago

Job description

At Hot Topic, we're passionate about creativity and high performance. Our success comes from high-caliber teams that love our product and have a tenacious approach to learning. Supporting the HQ team, as well as our DMs and RDs out in the field, the HQ Help Desk keeps the business running by responding to telephone calls, email, and personnel requests. Researching and resolving technical problems as well as tracking and monitoring issues to ensure a timely resolution. This role reports into the SR. Manager DC and HQ Operations.
This role is based at our Headquarters in City of Industry, CA five (5) days per week.
WHAT YOU'LL DO:
  • Ensure timely and effective resolution of all support requests by providing technical and procedural assistance.
  • Monitor and address support workload via the ITSM application.
  • Identify and escalate issues in situations where necessary in a timely manner.
  • Identify trends that affect users and make the Helpdesk staff and manager aware of them.
  • Serve as an initial point of contact for team support and technical issues.
  • Coordinate issue resolution with other support areas, as required.
  • Maintain accurate applications and business processes documentation.
  • Provide feedback and suggestions to improve Help Desk business processes.
  • Configure, deploy, and support PC and Mac hardware and software issued to all HQ and remote associates.
  • Administer all HQ and remote associates' Active Directory and Email accounts and ensure security compliance.
  • Maintain IT hardware inventory, including laptops, desktops, monitors, etc., using an asset management system Snipe-IT.

WHAT YOU'LL NEED:
  • Minimum of 2 years of practical experience in help desk support, or a combination of education and certifications with equivalent work experience.
  • Experience with incident tracking and asset management software.
  • A positive and energetic attitude with the ability to provide technical support to all levels of company employees (including but not limited to the CEO, Directors, VPs, DMs, etc.) using tools such as TeamViewer and Zoom.
  • Demonstrate dedication to meeting the requirements of internal and remote customers, responding to all customer requests promptly and thoroughly. A desire to deliver first-class service.
  • Strong understanding of service desk business processes and hardware/software problem resolution.
  • Familiarity with basic Active Directory and O365 user administration.
  • Comprehensive technical knowledge of PC & Mac hardware, network concepts and solutions, and proficiency in supporting the following systems and applications: Microsoft Windows & Apple OS X operating systems, MS Office (including 365),Adobe Creative Suite, Crowdstrike, Zoom, and Intune.
  • Excellent communication skills, including the ability to work effectively in a team environment, provide honest and direct feedback, and communicate clearly both verbally and in writing.
  • Ability to work independently without constant supervision.
  • Meet deadlines, prioritizes tasks effectively, adapt to change, and maintain composure under pressure.
  • Flexibility to work a varied schedule when required by maintenance windows or special projects. May require occasional travel to provide off-site support.
  • Must be able to lift 50lbs.

$20 - $23 an hour
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual's education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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