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Full Time Cloud Help Desk Jobs in Riverside, CA (NOW HIRING)

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

... , help desk, or technical service delivery * Working knowledge of: * Windows and macOS ... Cloud productivity platforms * Basic networking concepts * Common business applications * Strong ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Full-time Description GDR Group is a team of passionate, tech-savvy people who love helping ... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning ...

Staffactory

IT infrastructure Supervisor

Santa Ana, CA · On-site

$98K - $121K/yr

This is a full-time contract position, expected to be one year or more, with potential to ... Manage change control, monitor help desk ticketing processes/results. * Ensure data security and ...

Infosys

Oracle Fusion Cloud MDM Consultant

Irvine, CA · On-site

$96K - $146K/yr

EEO/About Us Benefits Along with competitive pay, as a full-time Infosys employee you are also ... We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve ...

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All JobsCloud Help Desk JobsFull Time Cloud Help Desk JobsFull Time Cloud Help Desk Jobs in Riverside, CA

Full Time Cloud Help Desk information

See Riverside, CA salary details

$13

$24

$35

How much do full time cloud help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for full time cloud help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a full time cloud help desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

How does a full time cloud help desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.

What are the key skills and qualifications needed to thrive as a full time cloud help desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What are popular job titles related to Full Time Cloud Help Desk jobs in Riverside, CA?

For Full Time Cloud Help Desk jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Full Time Cloud Help Desk jobs in Riverside, CA look for?

The top searched job categories for Full Time Cloud Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Full Time Cloud Help Desk jobs?

Cities near Riverside, CA with the most Full Time Cloud Help Desk job openings:

Full Time Cloud Help Desk jobs near you

Senior IT Systems Engineer

Credit Union of Southern California

Anaheim, CA • On-site

$109K - $149K/yr

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
This is an advanced hands-on role that also involves technical task direction / coordination with others.
The Senior IT Systems Engineer is responsible for technology service delivery and acts as an independent decision maker in tasks including designing and configuring servers, and applications, determining appropriate engineering tools to be used, and troubleshooting and remediation of issues.
Business Hours: Monday - Friday 8:00AM - 5:00PM*
*Based upon business needs, our positions may require working flexible hours, including evenings, weekends and an on-call rotation.
This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 1 day in-office and 4 days working remote from home.
Why Work at CU SoCal?
CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!
CU SoCal Earns The Gallup Exceptional Workplace Award-For The 3rd Year in a Row!
We're proud to announce that CU SoCal has once again been recognized with the Gallup Exceptional Workplace Award (GEWA)-marking our third consecutive year receiving this prestigious honor. Even more exciting, CU SoCal was one of only five credit unions nationwide to earn the award in 2025.
This recognition highlights organizations that lead the way in team member engagement and workplace culture. There are several criteria need for organizations to qualify, including achieving an 80%+ survey participation rate and an overall engagement score of 4.65 or higher standards that place CU SoCal among the top workplaces in the world.
The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!
Requirements
Minimum Qualifications
  • High School Diploma or equivalent.
  • 8+ years in system administration (not help desk).
  • Experience with designing and implementing Azure cloud services such as Entra, Purview, InTune, Defender, and other Azure components or their equivalents at AWS.
  • In-depth knowledge of a hybrid cloud environment where on-premises servers are integrated with and support the operations of PaaS and SaaS services.
  • Understanding of and experience in designing and implementing cloud environments such as Azure (preferred). AWS and GCP are also acceptable.
  • Understanding of and keeping up with evolving technologies such as PowerAutomate and MS CoPilot.
  • While this role is not a hands-on administrator of networking equipment and firewalls, a thorough understanding of OSI layers 3-7 is required for effective troubleshooting.

Preferred Qualifications
  • Bachelor's degree or equivalent experience.
  • Prior experience in a credit union or any regulated industry is acceptable (Financial Institutions / Healthcare / public companies that are subject to SOX and PCI, etc.).

Skills and Abilities
  • Experience with designing and implementing Azure cloud services such as Entra, Purview, InTune, Defender, and other Azure components or their equivalents at AWS.
  • Understanding of and keeping up with evolving technologies such as AI based solutions and how they can be integrated into user activity, including automation and improving productivity.
  • Ability to work in a production environment under demanding circumstances and apply existing skills, knowledge, and techniques to new circumstances delivering high-quality work within agreed-upon deadlines.
  • Must have strong communication skills with an ability to simplify complex technical details for a general audience.

Essential Duties and Responsibilities
  • Lead multifaceted infrastructure projects that span on-premises and cloud environments.
  • Install, configure, and manage VMware vSphere environments, manage ESXi hosts, clusters, and virtual networks.
  • Manage and administer SAN's (Storage Area Networks)
  • Administer and perform regular backups and disaster recovery testing for virtual environments.
  • Manage Office 365 tenant, including user accounts, licenses, and security settings.
  • Configure Exchange Online, SharePoint, Teams, and related services.
  • Document and maintain IS procedures and network/system configurations, remediate audit findings and analyze system, event and performance logs for troubleshooting or enhancement purposes.
  • Research, deploy, and troubleshoot server/software applications and solutions, plans, and coordinates the design, testing and implementation of server/software installs, upgrades, and changes.
  • Evaluate and recommend new technologies, provide application and system training to IS staff, perform root cause analysis, implement, and adhere to appropriate security procedures, auditing of systems, applications, and scripting language skills for automation.
  • Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
  • Must be able and available to work a "hybrid" schedule, per business operations requirement, as needed.
  • Additional duties and responsibilities, as assigned.

Pay Scale: Min $126,667 / Mid $152,000 / Max $188,240 per year*
*Actual compensation will be based on geographical location, work experience, education and/or skill level.
CU SoCal is an equal opportunity employer. All decisions are based only on the individual's qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.

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