Desktop Support Technician
Irvine, CAย 92614
SUMMARY:
A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work
JOB DUTIES AND RESPONSIBILITIES:
- Provide Hardware and Software Support โ In an efficient and professional manner assist user issues
- Customer Service โ Assist users in a prompt and courteous manner
- Special Projects โ Various tasks and other non-technical responsibilities will be required
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QUALIFICATIONS:
- Experience in a corporate helpdesk and/or desktop support environment is preferred
- Consider themselves as tech-savvy and willing to learn new ideas
- Must understand and communicate technical concepts and provide clear technical instructions in simple terms
- Excellent customer service skills to work effectively with clients
- Understanding of Windows 10 Operating System
- Understanding of Mac OS is a plus
- Ability to work well with other people in a team-oriented environment
- Must be able to follow through procedures and protocols as outlines by senior management
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We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00183