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Remote It Support Technician Jobs in Riverside, CA

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

... Technology is a California-based managed IT services and cybersecurity company supporting ... This is a fully remote support position. No regular onsite work or travel to California is required.

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role (MSP experience highly preferred). * Demonstrated success leading remote and distributed teams ...

World Wide Technology

Project Coordinator

Pomona, CA · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Experience supporting external customers in a professional services and/or managed services ...

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Remote It Support Technician information

See Riverside, CA salary details

$14

$26

$38

How much do remote it support technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote it support technician in Riverside, CA is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $29.62 per hour, depending on experience, location, and employer.

What is a remote IT support technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What does a remote IT support technician do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a remote IT support technician?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by remote IT support technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

More about Remote It Support Technician jobs

What are the most commonly searched types of It Support Technician jobs in Riverside, CA?

The most popular types of It Support Technician jobs in Riverside, CA are:

What are popular job titles related to Remote It Support Technician jobs in Riverside, CA?

For Remote It Support Technician jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote It Support Technician jobs in Riverside, CA look for?

The top searched job categories for Remote It Support Technician jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote It Support Technician jobs?

Cities near Riverside, CA with the most Remote It Support Technician job openings:

Remote It Support Technician jobs near you
Infographic showing various Remote It Support Technician job openings in Riverside, CA as of September 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,399 per year, or $26.2 per hour.

Manager of the IT Service Desk

Anaheim, CA • Remote

Eliassen Group
IT Services • 5 - 10K employees
Learn more about Eliassen Groupexternal

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Description:

Hybrid 3 days onsite in Anaheim, CA

Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations. The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories, and reporting. It ensures audit and security requirements for file systems, email, network access, and endpoint systems. The manager coordinates design and planning for desktop, server, and mobile upgrades, supports video conferencing and collaboration, and oversees critical infrastructure including Active Directory, anti-ransomware backups, Office 365, and physical asset inventory. The position leads a team of approximately 20 with support from an assistant manager, provides 24/7 escalation coverage, and coordinates with internal IT support teams and a division that manages infrastructure for other credit unions. Travel to Pasadena 1–2 times per month and occasional branch visits will be required.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $133,275.00 to $170,000.00/hr. w2

JN -062026-107354

Responsibilities:
  • Balance operational activities, strategic work, and project management across multiple concurrent initiatives.
  • Lead teams for end user computing, collaboration, remote access, and back office systems including Office 365 and branch platforms.
  • Monitor and manage branch systems such as CFD, Card Wizard, ITC, and check printing/scanning.
  • Own troubleshooting, resolution, and communication for employee, executive, and board member issues in office and remote environments.
  • Manage IT ticketing, order management, inventory tracking, system delivery, and support.
  • Oversee patching for servers, desktops, laptops, printers, peripherals, and network-connected devices.
  • Define file sharing, collaboration, communication, and printing solutions.
  • Participate in project planning for end user computing upgrades and rollouts.
  • Own storage platforms including Dell/EMC and Pure for Tier 1 application hosting, databases, and servers.
  • Oversee backup jobs, monitoring, restores, and escalation for business-critical applications.
  • Manage projects, upgrades, and software licensing for end user and back office systems and vendors.
  • Run RFPs, cost analysis, and vendor recommendations.
  • Implement ITIL-based practices to improve operations maturity and customer-centric support.
  • Stay current on end user, collaboration, and back office technologies and advise on productivity tools.
  • Define and approve access to information resources with HR, Information Security, and Data Owners.
  • Prepare and monitor budgets, resources, recurring tasks, and report on variances.
  • Train, coach, develop, and supervise staff and assistant managers.
  • Escalate for timely problem resolution to ensure high availability for employee and branch systems.
  • Oversee application upgrades, testing, and releases with development and production teams.
  • Identify and implement efficiency improvements for collaboration and communications processes.
  • Maintain system and operational documentation including diagrams, procedures, and service tools.
  • Publish operational procedures on internal portals and assist with disaster recovery testing and documentation.
Experience Requirements:
  • Data center experience, including management exposure.
  • MSP or MSO environment experience.
  • Strong hands-on technical background beyond desktop support.
  • Client-facing and customer support experience.
  • Background in larger organizations preferred.
  • Financial services or credit union experience is a plus.
  • Technology: Office 365, Active Directory, endpoint systems, storage (Dell/EMC, Pure), backup services, Azure. AI and internal bot experience are a plus.
  • Team leadership of approximately 20 across Tier 1–3 with assistant manager support.
  • Support for internal IT and a division managing infrastructure for other credit unions.
  • Shared data center responsibilities with Network and Telecom teams across Pasadena, Anaheim, and Phoenix.
  • Location expectations: primary office in Anaheim, three days onsite, after-hours support and 24/7 escalations, travel to Pasadena 1–2 times per month, and occasional branch travel with mileage reimbursement.
  • Interview process: virtual with hiring manager, in-person panel in Anaheim, final with senior IT leadership. Target hire by mid-July.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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