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It Service Manager Jobs in Riverside, CA (NOW HIRING)

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities. * Maintain proper documentation of IT procedures, system ...

TP-Link NA

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities. * Maintain proper documentation of IT procedures, system ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities. * Maintain proper documentation of IT procedures, system ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities. * Maintain proper documentation of IT procedures, system ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities. * Maintain proper documentation of IT procedures, system ...

Work Comp 360

Be Seen First

IT Support Specialist

Orange, CA · On-site

$28 - $33/hr

Document incidents, resolutions, troubleshooting steps, and procedures in the IT service management system. * Assist with employee onboarding and offboarding , including account setup, equipment ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Riverside, CA

It Service Manager information

See Riverside, CA salary details

$27.6K

$108.6K

$166.4K

How much do it service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it service manager in Riverside, CA is $108,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,100.00 and $134,600.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,588 per year, or $52.2 per hour.

IT Service Management Process Specialist III

Rancho Santa Margarita, CA • On-site

Applied Medical
Medical Equipment and Supplies Manufacturing • 1 - 5K employees
Learn more about Applied Medicalexternal

$95K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Develop, implement, and maintain IT service management processes such as incident, change, and problem management.

  • Lead improvement initiatives to optimize IT service delivery and support process maturity.

  • Collaborate with global IT and business teams to align IT service management processes and support global service delivery objectives.

Applied Medical rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
Position Description
Applied Medical is seeking an IT service management process specialist III to lead the development, implementation, and continuous improvement of Information Technology Infrastructure Library (ITIL) processes that strengthen IT service delivery across Applied Medical's global operations. Also known as an IT service management (ITSM) process manager or ITIL process specialist, this position acts as a trusted partner to stakeholders across incident management, change management, and service transition, driving process maturity and successful adoption of new ways of working. The IT service management process specialist III identifies improvement opportunities, manages cross-functional relationships, and leads teams through process and organizational change to strengthen Applied Medical's global technology foundation and support operational excellence.
Key Responsibilities
  • Develop, implement, and maintain IT service management processes, including incident, change, and problem management, in alignment with Information Technology Infrastructure Library (ITIL) best practices.
  • Lead improvement initiatives that optimize IT service delivery and inform decisions affecting cross-functional IT operations.
  • Collaborate with IT and business teams across United States, Asia-Pacific, and European offices to align IT service management processes and support global service delivery objectives.
  • Build stakeholder relationships, identify risks and improvement opportunities, and lead the adoption of ITSM process and organizational changes.
  • Configure and enhance service management tool functionality, including ServiceNow, to improve service quality, automation, and workflow standards.
  • Facilitate service transition activities for new and modified services, ensuring readiness and compliance with organizational policies and data protection standards.
  • Monitor IT service performance metrics and drive data-driven enhancements to ITSM processes and service delivery.
  • Champion continuous improvement and knowledge sharing across the IT team as a subject-matter expert in IT service management.

Success in This Role Looks Like
  • Drive measurable improvements in IT service delivery and process efficiency across global operations.
  • Build trusted partnerships with stakeholders that lead to successful adoption of ITSM process changes.
  • Ensure consistent, compliant service operations across United States, Asia-Pacific, and European offices.
  • Strengthen service management tool functionality and automation to support scalable IT operations.
  • Translate service performance data into actionable improvements that advance organizational goals.

Position Requirements
This Position Requires the Following Skills and Attributes
  • Strong knowledge of Information Technology Infrastructure Library (ITIL) principles and service management frameworks.
  • Experience configuring and improving IT service management tools, including ServiceNow.
  • Familiarity with project management methodologies, including Prince2, Project Management Professional (PMP), and Agile.
  • Excellent communication, stakeholder management, and organizational skills, with the ability to coordinate tasks across multiple teams.
  • Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
  • Proficiency in English, both written and spoken.
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
  • Minimum of five years of experience in IT service management or IT operations.

Preferred
The Following Skills and Attributes Are Preferred
  • ITIL Foundation certification or higher-level ITIL qualification.
  • Experience working in an international or multi-site organization.
  • Knowledge of Lean or continuous improvement methodologies.
  • Understanding of International Organization for Standardization (ISO) and information security management standards.
  • Ability to analyze data and performance metrics to support informed process decisions and drive continuous improvement initiatives.

Benefits
  • Competitive compensation range: $95000 - $135000 / year (California).
  • Comprehensive benefits package.
  • Training and mentorship opportunities.
  • On-campus wellness activities.
  • Education reimbursement program.
  • 401(k) program with discretionary employer match.
  • Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.
Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.
All compensation and benefits are subject to plan documents and written agreements.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.

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