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It Service Manager Jobs in Riverside, CA (NOW HIRING)

Govcio LLC

IT Service Technician

San Bernardino, CA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Turion Space

Manager IT Operations

Irvine, CA · On-site

Responsibilities : • Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery • Identify, build, and maintain ...

New

Turion Space

Manager IT Operations

Irvine, CA · On-site

As the IT Ops Manager, you will oversee the operational direction of IT Ops, ensuring efficient service delivery and driving process improvements while leading a team of IT Support Engineers and ...

New

DIALITY INC

IT Service Desk Technician

Irvine, CA · On-site

$30 - $35/hr

The IT Service Desk Technician provides first-level technical support to end users, ensuring ... Experience in server implementation and management. * Experience with cloud migration strategies ...

Diality

IT Service Desk Technician

Irvine, CA · On-site

The IT Service Desk Technician provides first-level technical support to end users, ensuring ... Experience in server implementation and management. * Experience with cloud migration strategies ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

$150K - $185K/yr

Manage the help desk function (Jira Service Management), including ticket triage, queue health ... Drive IT Ops projects like storage and backup modernization, virtualization platform buildout ...

New

San Manuel Casino

IT Service Desk Analyst

Highland, CA · On-site

Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement ... General IT Service Desk Experience is preferred. * Demonstrated ability to analyze and diagnose ...

Golden Star Technology

Deskside IT Support

Irvine, CA · On-site

Prioritize IT Service requests and escalate issues appropriately * Work directly with hardware and software vendors to resolve complex issues with the user's computer system * Maintain and manage ...

Netpace

IT Program Manager

La Verne, CA · On-site

$115.80K - $116.30K/yr

IT Technology Program Management IT technology program management for La Verne site, working in ... Currently there are over 12 automation projects ongoing for IT services. These include IT technolog ...

TVT Community Day School

IT Manager

Irvine, CA

$108.70K - $133.30K/yr

Position Summary TVT Community Day School seeks a collaborative, strategic, and service-oriented IT Manager to support and advance the school's technology infrastructure and operational systems. The ...

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See Riverside, CA salary details

$27.6K

$108.6K

$166.4K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Riverside, CA is $108,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,100.00 and $134,600.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
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What job categories do people searching It Service Manager jobs in Riverside, CA look for? The top searched job categories for It Service Manager jobs in Riverside, CA are:
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It Service Manager jobs near you
10003 - IT Asset Management & IT Service Management Business Process Analyst

10003 - IT Asset Management & IT Service Management Business Process Analyst

Hyundai Autoever America

Irvine, CA • On-site

Full-time

Medical, Dental, PTO

Posted 27 days ago

Job description

Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.
If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.
Website: http://www.haeaus.com
Purpose
We are seeking a detail-oriented and proactive Business Process Analyst III to join our Asset Management and IT Service Management department. This position will be responsible for maintaining asset inventory data, processing purchase orders, conducting financial analysis, supporting asset audits, and vendor management. In this role, you will work closely with cross-functional teams, including IT, Procurement, Corporate Planning, and Finance to align asset management with overall business objectives. This resource will also be tasked with related IT Service Management roles, to support enterprise-wide process improvements, support system implementations, and ensure alignment between business objectives and operational processes.
Key Responsibilities:
Asset Management Process Management
Data Management, Analysis & Reporting
  • Analyze asset utilization and optimize asset lifecycle processes such as asset consolidation, deployment/maintenance, and end-of-life planning.
    • Track the lifecycle of assets from procurement to decommissioning, ensuring proper documentation and updates in the asset management system.
    • Software license optimization (harvesting, right-sizing, reallocation)
    • Maintain up-to-date asset records, including asset inventory, lifecycle, budget in the asset management tools, ensuring data accuracy for all assets under management.
  • SaaS subscriptions governance
  • Vendor audit defense and true-up management
  • Shadow IT detection and mitigation
  • Track contract renewals, lease agreements, and vendor performance metrics.
  • Develop and maintain total cost of ownership (TCO) models to analyze and optimize costs associated with projects and initiatives.
  • Develop asset management workflows and SOPs (standard operating procedures)
  • Lead IT Asset Management (ITAM) process implementation and integration with ITSM.
  • Prepare detailed reports and dashboards on asset status, utilization, and financial impacts.
  • Arrange business travel for onsite inventory, assessment, audit, etc. for remote locations

Procurement & Deployment
  • Support the procurement process by reviewing asset requirements, assisting with purchase orders, and ensuring that assets are acquired according to needs.
  • Coordinate the provisioning and deployment of software assets, ensuring alignment with business needs and approval processes.
  • Review and manage vendor contracts related to IT assets, ensuring compliance with terms and conditions.
  • Continuously assess and improve IT asset management processes to enhance efficiency and productivity.

Compliance Management & Auditing
  • Conduct regular audits and reconciliation of IT assets to ensure compliance with internal policies and external regulations.
  • Maintain an accurate and up-to-date inventory of software licenses, installations, and entitlements.
  • Prepare detailed audit reports and present findings to senior management.
  • Alignment with ISO/IEC 19770
    • Reference to IT governance (ex. COBIT principles, etc.)

IT Service Management Process Management
  • Analyze and support ITSM processes optimization aligned with ITIL framework:
    • Incident Management
    • Problem Management
    • Change Management
    • Configuration Management
    • Request Fulfillment
    • Knowledge Management
  • Design IT service delivery workflows and support models
  • Develop ITSM best practices and standards documentation
  • Support IT service management tool implementations (e.g. ServiceNow, Jira)
  • Improve IT service quality and SLA/SLO/KPI achievement
  • Enhance IT service catalog and service portfolio management
  • Optimize IT operations and support processes

Basic Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in the fields of Business Process Management, Information Systems, Computer Science, Finance, or Data Science.
  • 5+ years of experience in business process analysis, process improvement or business analysis
  • 5+ years of experience with Asset Management and/or IT Service Management
  • 3+ years of hands-on experience in IT asset management systems (SCCM, SAP, or similar tools) or ITSM platforms (ServiceNow or similar tools)
  • CAMP or ITAM Foundation preferred
  • ITIL v3 or v4 certification preferred
  • Demonstrated experience leading process improvements projects
  • Strong analytical and reporting skills.
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
  • Proficiency in process modeling and documentation tools (Visio, Lucidchart)
  • Understanding of system architecture and integrations
  • Excellent communication and presentation skills.
  • Ability to work collaboratively with cross-functional teams.

Salary range: $96,500 to $138,061
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
  • Passion for Technology:We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
  • Agility:We work in an agile environment, adapting quickly to changes and continuously improving our processes.
  • Teamwork:We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
  • Growth:We prioritize personal and professional growth, offering opportunities for learning and development.
  • Inclusivity:We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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