Entry Level It Help Desk Jobs in Riverside, CA (NOW HIRING)

At Acra Lending our employees enjoy an opportunity to work with great people. We celebrate several events throughout the year accompanied by raffles and giveaways for employees nationwide. We are especially proud to give back to our community and truly enjoy one another's company.
We are looking for candidates to join our team who are passionate about their vocation. Who are committed to making a contribution and are looking to gain experience in order to grow in their career. Our headquarters are located on a beautiful campus in Irvine, California and if you work out of our Irvine office we can also provide a free gym membership.
Summary
The IT Help Desk Specialist plays a crucial role in supporting the organization's technology operations and end-user experience. This position provides front-line technical support across multiple IT functions, including ticket management, user onboarding, hardware provisioning, and system administration. The role offers continuous opportunities to expand technical expertise while supporting a dynamic IT environment.
Essential Duties and Responsibilities

• Manage and respond to support requests through Jira ticketing system, email, and phone in a timely and professional manner
• Administer user accounts in Active Directory and Microsoft 365 (MS365), including account creation, permissions, and access management
• Perform new employee onboarding, including provisioning accounts, ordering equipment, configuring systems, and ensuring a smooth Day 1 experience
• Image, deploy, and configure laptops and end-user devices.
• Maintain accurate asset tracking, including inventory management of laptops, peripherals, and IT equipment.
• Coordinate ordering, purchasing, and inventory of IT hardware and software.
• Install, configure, and troubleshoot computers, mobile devices, and related equipment.
• Provide technical support for internal applications and proprietary software.
• Assist users with network-related issues, including Wi-Fi connectivity, VPN access, and basic network troubleshooting.
• Document IT procedures, knowledge base articles, and support processes.
• Escalate complex or advanced technical issues to appropriate teams in a timely manner.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Hands-on experience with Jira or similar ticketing systems
• Experience of Active Directory user and group management
• Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, user administration)
• Experience with laptop imaging and deployment tools
• Familiarity with IT asset management and inventory tracking systems
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment while utilizing time-management skills

Education and/or Experience

• HS Diploma or GED required.
• Specialized skills training/certification is preferred, but not required.
• 1-2 years of experience in the area of responsibility preferred.
• Fully in-office

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook, etc).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines
Benefits
Our benefit offerings include: Medical, dental, vision, wellness programs, EAP counseling services, FSA & HSA, company sponsored life insurance for employee, voluntary life insurance for employee, spouse and child, AD&D Insurance, voluntary short-term and long-term disability, critical illness insurance, accident insurance, legal assistance, pet insurance, living will and trust preparation discounts, commuter program, annual walking challenge, employee appreciation events and monthly sales awards.
At Acra Lending, we were founded with a clear purpose: to specialize in alternative income loan products that help borrowers qualify for our flexible loan programs. We operate in 39 States, out of nine offices in Arizona, California, Florida, Georgia, Hawaii, Missouri, Nevada, Texas, and Utah along with a growing team of remote professionals across the country. Throughout the mortgage industry, Acra Lending is widely known for responsible lending practices, product innovation and operational efficiency. The foundation of our Company is built on helping our customers by providing Non-QM mortgage solutions for today's borrower in residential and commercial properties across America.
Our Leadership team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We reward our employees with a competitive salary and a variety of benefits to help our team members reach their health, retirement, and professional goals along with an exceptional 401k match program. We look forward to meeting you!