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Epic Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Perform root cause analysis to identify and address recurring technical problems. * Configure ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Perform root cause analysis to identify and address recurring technical problems. * Configure ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

JAMS, Inc.

IT Support Analyst

Irvine, CA · On-site

Documents and tracks technical support requests in the help desk tracking system, ensuring timely updates and resolution of issues related to email, phone systems, user access, printers, and network ...

UHS

EPIC CREDENTIALED TRAINER- Full Time

Riverside, CA · On-site

$35.52 - $51.50/hr

Trainers may also be assigned application support roles working with applications analysts ... Share feedback from others and help to incorporate feedback into existing training and training ...

Acuity

Network Senior Analyst - Ontario, CA

Ontario, CA · On-site

... help desk system • Perform root cause analysis to eliminate recurring issues • Identify opportunities for implementing automation to replace manual tasks • Create and maintain standard work and ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

... cause analysis and drive resolution for recurring problems • Define and maintain team runbooks, support workflows, SLAs, and tooling standards • Manage the help desk function (Jira Service ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

... cause analysis and drive resolution for recurring problems • Define and maintain team runbooks, support workflows, SLAs, and tooling standards • Manage the help desk function (Jira Service ...

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Epic Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do epic help desk analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for epic help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Riverside, CA? For Epic Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Epic Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Epic Help Desk Analyst jobs? Cities near Riverside, CA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Help Desk Analyst

Santa Ana Unified School District

Santa Ana, CA • On-site

$7.81K - $10.36K/mo

Full-time

Posted 12 days ago

Santa Ana Unified School District rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

41st of 540 rated elementary and secondary schools

Job description

Job Summary
Under the direction of the Director of Information Technology, servers as
resource person on help desk services to district and site personnel;
performs a variety of technical duties related to help desk. Direct support
request for student information system, business applications system, and email system to next level of support. Responds to projects and escalated
level support by utilizing research, problem analysis, identification, and
resolution. Analyzes help desk data to determine best practices and training
requirements. Contacts users to provide feedback and determine customer
satisfaction. Orients and trains users on current technology, information
systems and e-mail system. Performs other duties directly related to this
job description.
Requirements / Qualifications

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