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Epic Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... perform desk-side support as needed and directed. The Analyst will provide excellent customer ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical support to Bal Seal employees by troubleshooting hardware, software, and network issues. This role ...

Robert Half

Help Desk/Desktop Support Analyst

Ontario, CA · On-site

$46K - $68K/yr

We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user ...

Partners Professional

Help Desk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... Detail-oriented with excellent analytical and problem-solving abilities. * Degree in Information ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... General IT Service Desk Experience is preferred. * Demonstrated ability to analyze and diagnose ...

Inland Behavioral and Health Services

Be Seen First

Epic Support Analyst (ESA)

San Bernardino, CA · On-site

$33.96 - $36.96/hr

At least 3 years of Epic experience working in a healthcare setting, ideally with 2 years of direct Epic application support experience in a help desk, application analyst, trainer, or go-live ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

Analyze system performance metrics and recommend infrastructure improvements * Mentor Help Desk ... Level I personnel and provide technical leadership to support staff. SKILL REQUIREMENTS: * Provide ...

Addman Engineering

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

Analyze system performance metrics and recommend infrastructure improvements * Mentor Help Desk ... Level I personnel and provide technical leadership to support staff. SKILL REQUIREMENTS: * Provide ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Perform root cause analysis to identify and address recurring technical problems. * Configure ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Perform root cause analysis to identify and address recurring technical problems. * Configure ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Riverside, CA

Epic Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do epic help desk analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for epic help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Riverside, CA? For Epic Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Epic Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Epic Help Desk Analyst jobs? Cities near Riverside, CA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Help Desk Analyst

Jackson Lewis P.C.

Orange, CA • On-site

$26.70 - $33.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Jackson Lewis rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

12th of 34 rated law firms

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions
  • Provide exceptional customer service.
  • Provide phone support while maintaining a phone availability status of 85% or higher.
  • Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
  • Document end user issues/requests utilizing the IT Service Desk service management application.
  • Provide end-user hardware, software, and telecommunications desk-side system support.
  • Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
  • Work toward team standards in relation to the current Service Level Objectives.
  • Provide identification/resolution for IT Infrastructure and desktop issues.
  • Furnish reports, information and/or documentation as directed by management.
  • Retain ownership of all issues/requests assigned until closure with end user agreement.
  • Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
  • Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
  • Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
  • Computer imaging as needed and directed by IT.
  • Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
  • Perform additional tasks as directed by management.

Qualifications/Skills Required
  • At least 2 years of Service Desk experience.
  • Excellent knowledge of MS Windows operating systems.
  • Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
  • PC hardware proficiency (Intel/Mac/HP).
  • Experience with macOS is a plus.
  • General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
  • Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
  • Team player, creative, innovative, flexible & enthusiastic.
  • Ability to work independently on special assignments.
  • Law firm experience a plus.

Educational Requirements
  • Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM
For California, the expected salary range for this position is between $26.70 and $33.40. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes: • Medical, dental, vision, life and disability insurance • 401(k) Retirement Plan • Flexible Spending and Health Savings Account • Firm-paid holidays, vacation and sick time • Employee assistance program and other firm benefits.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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