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Epic Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Maintain detailed records using help desk software and internal tracking systems. * Support ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Maintain detailed records using help desk software and internal tracking systems. * Support ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Maintain detailed records using help desk software and internal tracking systems. * Support ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... Excellent communication, analytical, organizational, and troubleshooting skills. * Ability to ...

UHS

Epic Credentialed Trainer

Riverside, CA · On-site

$32.89 - $46.87/hr

Trainers may also be assigned application support roles working with applications analysts ... Share feedback from others and help to incorporate feedback into existing training and training ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are ... Perform entry-level analysis and follow-up concerning security controls and updates. * Perform ...

Stefanini Group

Team Leader I

Irvine, CA · On-site

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Perform root cause analysis and identify opportunities to improve efficiencies * Ensure direct ...

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Showing results 21-40

All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Riverside, CA

Epic Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do epic help desk analyst jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for epic help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

How to become an Epic support analyst?

To become an Epic Help Desk Analyst, candidates typically need a background in healthcare IT, strong troubleshooting skills, and familiarity with Epic software. Earning Epic certifications and gaining experience in healthcare environments can improve job prospects and performance in this role.

Can an Epic analyst work from home?

Epic Help Desk Analysts can often work remotely, especially if the employer supports telecommuting and the analyst has the necessary technical setup, such as secure access to Epic systems and reliable internet. Remote work arrangements depend on company policies, job responsibilities, and required certifications or training. Many organizations offer flexible or remote options for support roles like Epic analysts.

Is IT hard to become an Epic analyst?

Becoming an Epic Help Desk Analyst requires technical knowledge of Epic systems, strong problem-solving skills, and often certification in Epic modules. The role involves understanding healthcare IT workflows and may require prior experience in IT support or healthcare environments.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Help Desk Analyst typically requires relevant technical skills, such as knowledge of healthcare IT systems and troubleshooting, along with strong communication abilities. The hiring process often involves multiple interviews, technical assessments, and sometimes certification requirements like Epic certifications, making it competitive but attainable for qualified candidates.
What are popular job titles related to Epic Help Desk Analyst jobs in Riverside, CA? For Epic Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Epic Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Epic Help Desk Analyst jobs? Cities near Riverside, CA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Service Desk L1

Nexaminds

Orange, CA

$22 - $30/hr

Full-time

Re-posted 7 days ago

Job description

Unlock Your Future with Nexaminds!

At Nexaminds, we're on a mission to redefine industries with AI. We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.

Join us on our visionary journey. We're leading the way in AI solutions, and we're committed to innovation, collaboration, and ethical practices. Become a part of our team and shape the future powered by intelligent machines. If you're driven by ambition, success, fun, and learning, Nexaminds is where you belong.

Nexaminds is actively seeking a Level 1 Service Desk Technician to serve as the first point of contact for IT support in a healthcare and insurance environment. This role provides frontline technical support to clinical, administrative, and operational teams while ensuring excellent customer service, compliance with security standards, and timely issue resolution.

Location: Orange, CA (On -Site)

Qualifications we are looking for:

  • 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles
  • Experience supporting Windows operating systems, Microsoft 365, and end-user hardware
  • Hands-on experience with Active Directory, including password resets, account unlocks, and user account management
  • Familiarity with Windows Autopilot for device provisioning and deployment
  • Experience supporting Windows 365 VDI or other virtual desktop environments is highly preferred
  • Knowledge of ticketing systems such as Freshservice, ServiceNow, or similar ITSM platforms
  • Experience troubleshooting desktops, laptops, printers, mobile devices, VPN, and remote access issues
  • Strong customer service and communication skills with the ability to support users of varying technical backgrounds
  • Ability to prioritize multiple support requests while meeting SLA targets
  • Strong troubleshooting, documentation, and problem-solving skills
  • Experience supporting healthcare or insurance applications (Facets, Athenahealth, EZCAP) is a plus
  • Understanding of SOX and HIPAA compliance requirements is preferred
  • Flexibility to participate in an on-call rotation, including evenings and weekends

Job duties:

  • Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, account access, and application issues for end users
  • Support Windows operating systems, Microsoft 365, Active Directory, VPN connectivity, and Windows 365 VDI environments
  • Provision, configure, and deploy new devices using Windows Autopilot
  • Perform password resets, account unlocks, MFA support, and user access management
  • Escalate complex technical issues to Level 2 support or specialized application teams when necessary
  • Accurately document, prioritize, and manage incidents and service requests while meeting SLA expectations
  • Assist with onboarding and offboarding activities by provisioning user accounts, devices, and application access
  • Support healthcare applications including Facets, Athenahealth, and EZCAP
  • Maintain accurate documentation and contribute to the IT knowledge base
  • Follow security, SOX, and HIPAA compliance policies when handling user accounts and sensitive information
  • Participate in an on-call rotation to provide after-hours support for critical incidents
  • Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency

What you can expect from us

Here at Nexaminds, we're not your typical workplace. We're all about creating a friendly and trusting environment where you can thrive. Why does this matter? Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.

  • Stock options 📈
  • Remote work options 🏠
  • Flexible working hours 🕜
  • Benefits above the law
  • But it's not just about the work; it's about the people too. You'll be collaborating with some seriously awesome IT pros.
  • You'll have access to mentorship and tons of opportunities to learn and level up.

Ready to embark on this journey with us? 🚀🎉 If you're feeling the excitement, go ahead and apply!