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Epic Help Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Squaremouth

ARC Service Specialist

Riverside, CA · On-site

$22.25 - $30/hr

... Help Desk for the Hub Financial Center (HFC). The ARC's customers include the regional servicing ... Evaluate assigned payment requests to ensure billing in EPIC matches the carrier payable document ...

HUB

ARC Service Analyst

Riverside, CA · On-site

$25 - $37/hr

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team ... Strong analytical skills and enjoy research Possess a good eye for detail Are able to work ...

City of Beaumont, CA

IT Analyst

Beaumont, CA · On-site

$7.1K - $9.5K/mo

... Help Desk requests or as assigned by IT Manager. This position is also responsible for ... Analyze situations and apply departmental rules and regulations effectively. Ability to work with ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

Dedicated Support Analyst II Location: Anaheim, CA Travel Requirement: Approximately 50-80 ... , help desk, or technical service delivery * Working knowledge of: * Windows and macOS ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Help Desk/System Administration experience in a corporate environment; retail highly preferred.

Boot Barn

Systems Support Analyst

Irvine, CA

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Help Desk/System Administration experience in a corporate environment; retail highly preferred.

Staffingine LLC

Business Analyst

Irvine, CA · On-site

Senior Business Analyst Job Location: Irvine, CA Job Type: Contract to Hire * Senior Business ... Help Product Owners in researching and examining epic/features needs, aid framing/slicing of ...

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Epic Help Desk Analyst information

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$25

$37

How much do epic help desk analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for epic help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Riverside, CA? For Epic Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Epic Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Epic Help Desk Analyst jobs? Cities near Riverside, CA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Business Analyst - Workday Financials

Ensign Services

Irvine, CA

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

Business Analyst - Workday Financials
Position Type: Full Time, exempt employee.
Salary Range: $75,000 - $100,000 annually; DOE.
Location: This position based onsite at our Service Center in San Juan Capistrano, CA.
About the Company
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.
We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. ESI offers a collaborative culture where talented professionals have the opportunity to contribute, grow, and build rewarding careers while supporting those who care for our patients every day.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity
We are seeking a skilled and experienced Business Analyst - Workday Financials to join our team. As a key member of our Finance-based business support department, you will play a pivotal role in optimizing and maintaining our Workday Financials system to support our financial operations and strategic objectives.
Specific Duties include, but are not limited to:
  • Partner with Finance and Payroll stakeholders to document business needs and translate them into functional specifications for technical teams. Monitor system support (help desk) tickets, document new requests, triage and document issues and communicate with end users timely.
  • Create test case scenarios and develop test suites to validate configuration changes to ensure quality is maintained and configuration changes meet the business requirements.
  • Help facilitate User Acceptance Testing (UAT), parallel testing, and regression testing for Workday releases.
  • Assist in the creation of detailed functional specifications, user stories, and process flow diagrams to guide technical teams, without performing the technical configuration yourself.
  • Conduct audits of Finance data to ensure integrity, troubleshooting discrepancies.
  • Analyze current Finance processes, identify efficiencies, and recommend changes to workflows within Workday to improve user experience.
  • Serve as the subject matter expert (SME) to troubleshoot issues, working with AP, Accounting/Finance and IT partners.
  • Develop and maintain Standard Operating Procedures (SOPs) and job aids to support end-users.
  • Reports to Manager Business Systems, Finance.
Position Requirements:
  • High School degree minimum or some college experience and/or equivalent related experience.
  • 3+ years in Finance Operations or Business Analysis with a heavy emphasis on business process analysis and stakeholder collaboration.
  • Strong understanding of Accounting/Finance processes.
  • Proficient in Excel (Pivot Tables, VLOOKUP) for data validation.
  • Ability to translate complex policy and business requirements into clear, actionable business procedures.
  • Proficiency in enterprise Financial systems (e.g., Workday, ADP, SAP) and process mapping tools (e.g., Lucidchart, Visio).
  • Exceptional technical and business writing skills with the ability to explain "the why" behind policy/procedure changes to non-technical stakeholders.
  • Collaborative team player who works well with others across functions.
Desired Skills:
  • Workday Experience: Functional experience with Workday Financials and/or Procurement.
  • Six Sigma or Lean certification for process improvement.
  • Strong Analytical skills.
  • Strong initiative and ability to manage multiple projects.
  • Excellent written and verbal communication skills, above average Excel skills with Excel tools to analyze large data.
  • Ability to complete projects timely and accurately.
  • Must be detail oriented with strong organizational and analytical skills.
Additional Information:
  • Pre‑employment criminal background screening required.
What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development thr

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