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Service Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Solugenix Corporation

Help Desk Analyst

Irvine, CA

$35 - $40/hr

Help Desk Analyst Irvine, CA (Onsite) Contract to Hire JPC - 20426 Solugenix is assisting a client ... Ensure documentation and response to Service Desk incidents and requests, provide escalated support ...

First American

Service Desk Technician

Santa Ana, CA

$23.37 - $31.14/hr

HDI Support Center Analyst preferred. * Proven excellent customer service skills. * Good communication, problem solving skills, and telephone etiquette. * Ability to use Service Desk standards and ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Riverside, CA

Service Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do service desk analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Service Desk Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology that require extensive experience, advanced skills, and certifications. Most roles with such salaries involve leadership, strategic responsibilities, or highly specialized expertise.

What are some common challenges Service Desk Analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries vary by location and organization but are generally above average for entry-level cybersecurity roles, reflecting the specialized skills required for monitoring and responding to security incidents.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as senior consultants, high-level project managers, certain freelance or contract professionals, and some executive positions. These roles often require extensive experience, advanced skills, certifications, or working in high-demand industries like finance, technology, or consulting.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What does a service desk analyst do?

A service desk analyst provides technical support and assistance to end-users by troubleshooting hardware, software, and network issues. They often use ticketing systems to track and resolve problems, communicate solutions, and may require knowledge of ITIL processes or certifications like CompTIA A+.

What is a Service Desk Analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Riverside, CA? For Service Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Service Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk Analyst jobs? Cities near Riverside, CA with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Service Desk Analyst 1

Service Desk Analyst 1

Stater Bros. Markets

San Bernardino, CA • On-site

$21 - $28.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Stater Bros. Markets rating

6.3

Company rating: 6.3 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

41st of 114 rated grocery stores

Job description

Job Summary:
Stater Bros. Markets is a company focused on serving its community, and they are seeking a Service Desk Analyst 1 to support their user community by providing technical assistance. The role involves troubleshooting technical issues, creating service calls, and providing high-quality support to employees and business partners.
Responsibilities:
• Provide user support via phone or remote desktop applications
• Create service calls and dispatch technicians as needed
• Create technical documentation of incident resolution
• Troubleshoot incoming calls and resolve common computing problems
• Communicate with all levels of management for problem determination and resolution
• Provide weekend and holiday support as needed on a rotating basis
• Act as initial IT contact in providing high quality technical support to Company employees and Business Partners
• Ability to prioritize multiple assignments, meet deadlines, and work under pressure
• Any other duties as assigned for the operation of the IT Department
Qualifications:
Required:
• High school diploma or equivalent required
• One (1) or more years of experience working on Personal Computers
• Valid California Driver License with a clear driving record
• Some troubleshooting skills in the following areas: Desktop Support, Networking and Application Support
• Ability to prioritize multiple assignments, meet strict deadlines and work under pressure
• Must be able to work independently and possess excellent verbal and written communication skills
• Must possess a positive, customer friendly demeanor capable of communicating to non-technical community
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Knowledge of general office management duties
• Confidentiality, integrity, accuracy, and problem solving required
Preferred:
• Current / continued enrollment in a college or Technical Program in pursuit of degree(s) or certificate(s) is preferred
• A+ Hardware and Microsoft Certifications preferred
Company:
Stater Bros. Founded in 1936, the company is headquartered in San Bernardino, USA, with a team of 10001+ employees. The company is currently Late Stage.

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