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Service Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Glidewell Dental

Desktop Systems Analyst

Riverside, CA · On-site

$27.81 - $34/hr

Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop System Analyst team members with support topics. * Ability to apply research, knowledge and logic in ...

Glidewell Dental

Desktop Systems Analyst

Irvine, CA · On-site

$27.81 - $34/hr

Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop System Analyst team members with support topics. * Ability to apply research, knowledge and logic in ...

Partners Professional

Help Desk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... service-focused mindset. * Detail-oriented with excellent analytical and problem-solving abilities.

RadNet

IT Operations Team Lead

Riverside, CA · On-site

$71K/yr

... IS Service Desk by keeping current with all documentation and by participating in continuing ... Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement ...

RadNet

IT Operations Team Lead

Riverside, CA · On-site

$71K - $79K/yr

... IS Service Desk by keeping current with all documentation and by participating in continuing ... Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement ...

RadNet

IT Operations Team Lead

Riverside, CA · On-site

... IS Service Desk by keeping current with all documentation and by participating in continuing ... Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement ...

DP World

IT Field Services Technician

Rialto, CA

Provide diagnostic support to the System and Network Engineering Teams and the Service Desk in ... site analyst or IT support group. * Organize IT equipment repairs, maintain site inventory of ...

syncreon

IT Field Services Technician

Rialto, CA · On-site

Provide diagnostic support to the System and Network Engineering Teams and the Service Desk in ... site analyst or IT support group. * Organize IT equipment repairs, maintain site inventory of ...

Stefanini Group

Team Leader I

Irvine, CA · On-site

... analysis and identify opportunities to improve efficiencies * Ensure direct reports meet their goals and follow departmental processes * Responsible for day to day operations of Service Desk * Work ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Riverside, CA

Service Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Riverside, CA? For Service Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Service Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk Analyst jobs? Cities near Riverside, CA with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,274 per year, or $25.1 per hour.

Spa Desk Associates, Sports Club Orange County

Equinox

Irvine, CA • On-site

Full-time

Re-posted 11 days ago

Equinox rating

6.8

Company rating: 6.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

21st of 63 rated gym and leisure clubs

Job description

Company Description

OUR STORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 

OUR CODE:

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.  We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for energetic, creative, and enthusiastic Spa Desk Associates to join the our team. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Equinox Spa is a luscious paradise for the senses. The facility has a world-class staff and budget, with a strong commitment to providing innovative, exciting new products and techniques from hot stone therapy to tropical body smoothies.  

Responsibilities include but are not limited to the following:

  • Under the direction of Spa leadership, support with daily activity of Spa operation
  • Contribute towards the daily service sales goals of the spa by recommending treatments and enhancements to all clients
  • Support working toward monthly retail targets by informing on and selling retail products to members and guests
  • Support spa-driven club outreach events and programs to promote business growth
  • Provide superior customer service to all members, prospects, and guests
Qualifications

The successful candidate must have the following experience, skills, and education:

  • 1-2 years of customer service experience 
  • Minimum 3 days per week commitment required
  • Excellent organizational, communication, problem solving, and computer skills
  • Must be enthusiastic, upbeat, outgoing, personable, passionate and knowledgeable about the spa industry
  • Must be able to multi-task
  • Be able to utilize new techniques and ideas

Pay Transparency - $16.90/hr., ability to earn additional incentives


Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

  • We offer competitive salary, benefits, and industry leading commission opportunities for club employees
  • Complimentary Club membership
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. 

What Equinox employees say

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