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Service Desk Jobs in Riverside, CA (NOW HIRING)

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk ...

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Nexaminds is actively seeking a Level 1 Service Desk Technician to serve as the first point of contact for IT support in a healthcare and insurance environment. This role provides frontline technical ...

San Manuel Casino

Service Desk Analyst I

Highland, CA · On-site

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

Provide exceptional customer service. * Provide phone support while maintaining a phone ... Document end user issues/requests utilizing the IT Service Desk service management application.

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

This role is ideal for someone with MSP or IT services experience who has been a senior technician, team lead, dispatcher/coordinator, helpdesk supervisor, or service desk lead and is ready to take ...

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All JobsService Desk JobsService Desk Jobs in Riverside, CA

Service Desk information

See Riverside, CA salary details

$9

$21

$39

How much do service desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk in Riverside, CA is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $24.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are popular job titles related to Service Desk jobs in Riverside, CA? For Service Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Riverside, CA look for? The top searched job categories for Service Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk jobs? Cities near Riverside, CA with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,986 per year, or $21.1 per hour.

Service Desk Assistant

Chapman University

Orange, CA • On-site

$16.50/hr

Other

Re-posted 13 days ago

Chapman University rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

257th of 616 rated colleges and universities

Job description

Posting Details
Student Title Classification Information
Quick Link
https://chapman.peopleadmin.com/postings/39971
Job Number
SE208424
Position Information
Department or Unit Name
Service Desk
Position Headcount
1
Position Title
Service Desk Assistant
Academic Year
Summer 2026
Term or Semester
Summer
Is this Role for an Undergrad or Grad Student?
Grad and Undergrad
Anticipated Pay Range
$16.50 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?
Orange
Approved Supervisor
James Starks
Supervisor Email
Scheduling
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date
06/11/2026
Projected End Date
08/21/2026
Average number of hours per week
Up to 19 Hrs
Position Summary Information
Job Description Summary
The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users.
Responsibilities
Service Desk Assistant Responsibilities
  • Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas.
  • Assisting with ID Keycard replacements.
  • Providing telephone and walk-up support documenting problems and providing solutions.
  • Recording end-user incidents and requests in the Service Desk ticketing system, adhering to established policies and procedures for task escalation and follow-up.
  • Maintaining a clean and organized environment by ensuring computer equipment, loaner laptops, and printers in the library are available and orderly.
  • Managing printers, ensuring functionality, and restocking paper and toner as needed.
  • Monitoring Chapman web and network services, as well as print queues, and promptly reporting service failures to the appropriate IS&T department.
  • Supporting equipment moves and computer deployments for labs and classrooms, including transporting equipment across campus.

Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired Qualifications
Candidates should have some knowledge or experience in these areas:
• Familiarity with the Orange campus buildings and office locations
• Windows 10/11
• MacOS
• Basic networking principles
• Microsoft Office suite
• Telephone etiquette
• Customer Service
Special Instructions to Applicants
Must have work availability: 8 am to 5 pm (Monday through Friday)
Budget Information
Is Federal work-study required?
With or Without FWS

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