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Service Desk Jobs in Riverside, CA (NOW HIRING)

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

PacSun

Sr Mgr Service Desk

Anaheim, CA · On-site

$124K - $131K/yr

Senior Service Desk Manager will be responsible for: Managing the in-house service desk, including those in remote facilities. Administering hourly employees, Planning, and maintaining staff through ...

Brown & Streza, LLP

IT Service Desk Lead

Irvine, CA · On-site

$65K - $85K/yr

IT Service Desk Lead Join a two-time 2025 award-winning team. Compensation: $65,000 - $85,000 (commensurate with experience, and qualifications) For over five decades, Brown & Streza has been a ...

Brown & Streza LLP

IT Service Desk Lead

Irvine, CA · On-site

$65K - $85K/yr

About the Role We are currently seeking an IT Service Desk Lead to join our IT team. We believe every IT interaction is an opportunity to make someone's day easier. This role is for someone who ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$22 - $30/hr

Provide exceptional customer service. * Provide phone support while maintaining a phone ... Document end user issues/requests utilizing the IT Service Desk service management application.

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year DescriptionIronOrbit is seeking an Incident ...

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All JobsService Desk JobsService Desk Jobs in Riverside, CA

Service Desk information

See Riverside, CA salary details

$9

$21

$39

How much do service desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for service desk in Riverside, CA is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $24.81 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a role within IT support that handles user requests, troubleshooting technical issues, and managing service requests. It serves as the primary point of contact for employees or customers needing assistance with hardware, software, or network problems, often using ticketing systems and requiring good communication skills.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay $10,000 a month without a degree?

In the service desk or IT support field, reaching a $10,000 monthly salary typically requires extensive experience, specialized skills, or certifications such as CompTIA or ITIL. Most entry-level roles pay less, but senior IT managers or consultants with advanced expertise can earn this level of income without a degree, often through freelance work or consulting. High-paying roles generally demand strong technical knowledge, problem-solving skills, and industry experience.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, or highly experienced professionals in finance, law, or medicine. These roles typically require advanced skills, certifications, or extensive experience, and may involve long hours or high levels of responsibility.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, senior legal or financial advisors, specialized medical professionals, or top-tier executive consultants. These positions often require advanced skills, extensive experience, and professional certifications, and they may involve freelance or contract work with high hourly rates.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are popular job titles related to Service Desk jobs in Riverside, CA? For Service Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Riverside, CA look for? The top searched job categories for Service Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk jobs? Cities near Riverside, CA with the most Service Desk job openings:
Service Desk jobs near you
Service Desk Manager

Service Desk Manager

Onsite Computing, Inc

Corona, CA • On-site

$85K - $105K/yr

Full-time

Posted 7 days ago

Key responsibilities

  • Manage and monitor incoming service requests, calls, and ticket queues to ensure timely and efficient response.

  • Lead, mentor, and develop service desk personnel through regular coaching, feedback, and performance reviews.

  • Act as a liaison between clients and the service desk to address service delivery concerns and escalations.

Job description

Position Overview
The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to clients. This role drives service excellence through effective team leadership, process optimization, and accountability to service level agreements (SLAs) and key performance indicators (KPIs). The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support functions.
Key Responsibilities
Service Desk Operations
  • Manage and monitor incoming service requests, calls, and ticket queues to ensure timely and efficient response.
  • Assign, prioritize, and balance workload across the support team based on urgency, impact, and SLA requirements.
  • Act as the primary escalation point for complex issues, coordinating resolution efforts across technical teams.
  • Ensure consistent adherence to service delivery standards and operational workflows.

Team Leadership & Development
  • Lead, mentor, and develop service desk personnel through regular coaching, feedback, and performance reviews.
  • Identify training needs and implement development plans to improve technical and customer service skills.
  • Foster a collaborative team environment, addressing conflicts and promoting accountability.
  • Organize and support team-building initiatives to strengthen engagement and morale.

Service Delivery & Client Management
  • Act as a liaison between clients and the service desk to address service delivery concerns and escalations.
  • Manage client expectations across all communication channels (phone, email, remote support, and onsite engagements).
  • Support both reactive support efforts and proactive service initiatives, including scheduled client visits.
  • Partner with leadership and account management teams to improve client satisfaction and retention.

Process Improvement & SOP Management
  • Identify gaps in Standard Operating Procedures (SOPs) and lead efforts to develop, refine, and document processes.
  • Ensure the team follows established procedures for routine tasks such as user provisioning, workstation setup, and system configuration.
  • Continuously improve workflows to increase efficiency, consistency, and service quality.

Documentation & System Integrity
  • Enforce timely, accurate, and thorough documentation of all service activities within the ticketing system.
  • Ensure consistency in documentation for assets, configurations, credentials, and processes.
  • Maintain high standards for documentation quality to support operational continuity and compliance.

Performance Monitoring & Reporting
  • Monitor and report on key service delivery metrics, including SLA compliance, ticket response/resolution times, backlog, and service quality.
  • Manage dashboards and reporting tools to provide visibility into team performance, risks, and service trends.
  • Drive continuous improvement initiatives based on measurable performance data.

Qualifications
  • Required: Proven experience in a Service Desk or Service Delivery leadership role within an MSP environment.
  • Required: Strong understanding of ticketing systems (e.g., Autotask, ConnectWise) and service management workflows.
  • Required: Experience managing SLAs, KPIs, and service delivery performance metrics.
  • Required: Excellent leadership, communication, and organizational skills.
  • Required: Experience in an MSP (Managed Service Provider) environment
  • Preferred: ITIL Certification (v4 or v5 Foundation or higher)
  • Preferred: Experience working with diverse network stacks (Ubiquiti, SOPHOS, SonicWALL, Fortinet, etc.)
  • Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.)

Core Competencies
  • Service delivery ownership and accountability
  • Client relationship management
  • Team leadership and coaching
  • Process development and continuous improvement
  • Data-driven decision-making
  • Escalation and incident management

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