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Service Desk Jobs in Riverside, CA (NOW HIRING)

Esri

Service Delivery Technician

Redlands, CA · On-site

$19.95 - $32.55/hr

This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities

Karma Automotive

IT Intern

Irvine, CA

$25 - $35/hr

Service Desk * Assist with ticket lifecycle support, including documentation, categorization, and basic troubleshooting. * Support Service Desk throughput by handling repeatable and foundational ...

Karma Automotive, Inc.

IT Intern

Irvine, CA · On-site

$25 - $35/hr

Service Desk * Assist with ticket lifecycle support, including documentation, categorization, and basic troubleshooting. * Support Service Desk throughput by handling repeatable and foundational ...

ATIA Ltd

HR Manager - Internship

Claremont, CA

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

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All JobsService Desk JobsService Desk Jobs in Riverside, CA

Service Desk information

See Riverside, CA salary details

$9

$21

$39

How much do service desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for service desk in Riverside, CA is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $24.81 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a role within IT support that handles user requests, troubleshooting technical issues, and managing service requests. It serves as the primary point of contact for employees or customers needing assistance with hardware, software, or network problems, often using ticketing systems and requiring good communication skills.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay $10,000 a month without a degree?

In the service desk or IT support field, reaching a $10,000 monthly salary typically requires extensive experience, specialized skills, or certifications such as CompTIA or ITIL. Most entry-level roles pay less, but senior IT managers or consultants with advanced expertise can earn this level of income without a degree, often through freelance work or consulting. High-paying roles generally demand strong technical knowledge, problem-solving skills, and industry experience.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, or highly experienced professionals in finance, law, or medicine. These roles typically require advanced skills, certifications, or extensive experience, and may involve long hours or high levels of responsibility.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, senior legal or financial advisors, specialized medical professionals, or top-tier executive consultants. These positions often require advanced skills, extensive experience, and professional certifications, and they may involve freelance or contract work with high hourly rates.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are popular job titles related to Service Desk jobs in Riverside, CA? For Service Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Riverside, CA look for? The top searched job categories for Service Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk jobs? Cities near Riverside, CA with the most Service Desk job openings:
Service Desk jobs near you
10037 - Sr. Manager, IT Service Management

10037 - Sr. Manager, IT Service Management

Hyundai AutoEver America

Irvine, CA • On-site

Full-time

Posted 27 days ago

Job description

Job Summary:
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. The Sr. Manager, IT Service Management (ITSM) is responsible for leading ITSM functions, driving service delivery excellence, and ensuring high-quality IT services through process maturity and continuous improvement aligned with ITIL best practices.
Responsibilities:
• Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
• Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
• Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
• Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
• Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
• Mentor, coach, and develop direct reports.
• Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
• Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
• Drive continuous improvement through incident trend analysis and service resilience initiatives.
• Establish and enforce incident standards, escalation protocols, and communication frameworks.
• Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
• Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
• Monitor problem trends and measure effectiveness of resolutions.
• Govern documentation standards and audit readiness across all problem records.
• Own the enterprise Change Management process, including CAB governance and change risk management.
• Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
• Monitor and improve change success rates and enforce compliance.
• Drive adoption of standard changes and automation to streamline execution.
• Oversee Service Desk operations and service request fulfillment.
• Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
• Optimize tiered support model and escalation processes.
• Drive self-service, knowledge base maturity, and user experience improvements.
• Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
• Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
• Drive proactive and predictive operational models leveraging monitoring and analytics tools.
• Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.
• Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
• Oversee IT asset cost optimization and identify savings opportunities.
• Ensure compliance with applicable regulations and internal policies.
• Own and deliver asset reporting to finance and executive leadership.
• Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
• Conduct regular process and vendor performance audits and drive improvements.
• Develop and maintain SOPs, runbooks, and governance documentation.
• Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience).
• 12+ years of IT experience with 5+ years in ITSM leadership roles.
• Strong experience managing Incident, Problem, Change, and Service Desk operations.
• Experience overseeing Incident Operations Center (IOC) or NOC.
• Expertise in ServiceNow or equivalent ITSM tools.
• Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum, Managing Professional or higher preferred).
• Excellent leadership, analytical, and communication skills.
• Ability to operate in a fast-paced, multi-affiliate environment.
• Occasional on-call support may be required.
Company:
Hyundai AutoEver is an automobile sales internet company. Founded in 2005, the company is headquartered in Fountain Valley, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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