Service Delivery Technician
$17 - $23/hr
This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities
Service Delivery Technician
$17 - $23/hr
This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities
Service Delivery Technician
Redlands, CA · On-site
$17 - $23/hr
They are seeking a Service Delivery Technician to provide innovative customer-based solutions and support desktop/service desk technologies in a dynamic environment. Responsibilities : • Resolve ...
Service Delivery Technician
Redlands, CA · On-site
$17 - $23/hr
They are seeking a Service Delivery Technician to provide innovative customer-based solutions and support desktop/service desk technologies in a dynamic environment. Responsibilities : • Resolve ...
IT Specialist
Corona, CA · On-site
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
IT Specialist
Corona, CA · On-site
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
IT Specialist
Corona, CA · On-site
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
IT Specialist
Corona, CA · On-site
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident ...
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
IT Specialist
Corona, CA · On-site
Support hours for the service desk are between 8:00 AM and 9:00 PM. Provides support and a central point of contact for standard software and hardware defined in the current Information Technology ...
IT Specialist
Corona, CA · On-site
Support hours for the service desk are between 8:00 AM and 9:00 PM. Provides support and a central point of contact for standard software and hardware defined in the current Information Technology ...
IT Specialist
Corona, CA · On-site
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
IT Specialist
Corona, CA · On-site
Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. b. Analyzes and resolves incidents with a goal of 90% First ...
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident ...
Quick apply
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident ...
Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
Quick apply
Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
Hybrid 3 days onsite in Anaheim, CA Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations.
Quick apply
Hybrid 3 days onsite in Anaheim, CA Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations.
Hybrid 3 days onsite in Anaheim, CA Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations.
Hybrid 3 days onsite in Anaheim, CA Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations.
Card Services Assistant
Orange, CA · On-site
$16.50/hr
Posting Details Student Title Classification Information Quick Link Job Number SE208324 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Card Services ...
Card Services Assistant
Orange, CA · On-site
$16.50/hr
Posting Details Student Title Classification Information Quick Link Job Number SE208324 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Card Services ...
Service Desk information
See Riverside, CA salary details
$9.03 - $11.81
6% of jobs
$11.81 - $14.59
9% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.59 - $17.37
31% of jobs
The median wage is $17.78 / hr.
$17.37 - $20.15
25% of jobs
$21.96 is the 75th percentile. Wages above this are outliers.
$20.15 - $22.94
5% of jobs
$22.94 - $25.72
9% of jobs
$25.72 - $28.50
5% of jobs
$28.50 - $31.28
4% of jobs
$31.28 - $34.06
1% of jobs
$34.06 - $36.84
1% of jobs
$36.84 - $39.62
2% of jobs
$9
$21
$39
How much do service desk jobs pay per hour?
As of Jun 29, 2026, the average hourly pay for service desk in Riverside, CA is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $24.81 per hour, depending on experience, location, and employer.
What does a service desk do?
A service desk is a role within IT support that handles user requests, troubleshooting technical issues, and managing service requests. It serves as the primary point of contact for employees or customers needing assistance with hardware, software, or network problems, often using ticketing systems and requiring good communication skills.
What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?
To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What are Service Desk jobs?
Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.
What jobs pay $10,000 a month without a degree?
In the service desk or IT support field, reaching a $10,000 monthly salary typically requires extensive experience, specialized skills, or certifications such as CompTIA or ITIL. Most entry-level roles pay less, but senior IT managers or consultants with advanced expertise can earn this level of income without a degree, often through freelance work or consulting. High-paying roles generally demand strong technical knowledge, problem-solving skills, and industry experience.
What jobs pay $2000 a day?
High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, or highly experienced professionals in finance, law, or medicine. These roles typically require advanced skills, certifications, or extensive experience, and may involve long hours or high levels of responsibility.
What jobs pay $400 an hour?
Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, senior legal or financial advisors, specialized medical professionals, or top-tier executive consultants. These positions often require advanced skills, extensive experience, and professional certifications, and they may involve freelance or contract work with high hourly rates.
What are some common challenges Service Desk professionals face and how can they effectively manage them?
Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.
What is the difference between Service Desk vs Help Desk?
| Aspect | Service Desk | Help Desk |
|---|---|---|
| Primary Focus | Broader IT support, incident management, and service requests | Initial troubleshooting and issue resolution |
| Scope | Includes service management, change management, and user support | Primarily reactive support for end-user problems |
| Certifications | ITIL, CompTIA A+ often preferred | ITIL, CompTIA A+ often preferred |
| Work Environment | IT departments, service centers, enterprise environments | Help desks, customer support centers, IT support teams |
While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.
What are popular job titles related to Service Desk jobs in Riverside, CA? For Service Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Riverside, CA look for? The top searched job categories for Service Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk jobs? Cities near Riverside, CA with the most Service Desk job openings:
Key responsibilities
Resolve requests and issues in person and remotely via phone support, IM, or email.
Monitor and maintain the service queue based on established service level agreements.
Troubleshoot and repair desktop technologies, printers, and handheld devices.
Esri rating
9.5
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Overview
Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.
Responsibilities
- Resolve request/issues in person and remotely via phone support, IM, or email
- Monitor and maintain service queue based on established service level agreements
- Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
- Assist with testing and evaluating various software applications in support of future deployments
- Troubleshoot and repair desktop technologies, printers, and handheld devices
- Assist with departmental moves, adds, and changes
- Assist with maintaining up-to-date documentation within service desk knowledge base
- Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software
Requirements
- 2+ years of relevant experience
- Experience with helpdesk and/or end user support
- Excellent communication and customer service skills
- Ability to troubleshoot and recommend solutions
- Ability to work effectively in a fast-paced team environment as well as independently
- Desktop/Laptop hardware and software support
- Ability to lift up to 50 pounds
- Team player
- High school diploma or equivalent
Recommended Qualifications
- Bachelor's degree preferred
- Experience with Exchange, VPN, Active Directory, and Office Products
- A+ or similar certification
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About ESRI
Sourced by ZipRecruiter
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Industry
Scientific research and development services
Company size
1,001 - 5,000 Employees
Headquarters location
Redlands, CA, US
Year founded
1969