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Service Desk Analyst Jobs in Riverside, CA (NOW HIRING)

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

The Tech Support Analyst provides exceptional technical support to customers, resellers, and ... Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role.

VC3

Onsite Systems Analyst II

Rancho Cucamonga, CA · On-site

In addition to this, the Systems Analyst II serves as an escalation point for our Service Desk and Escalation teams when an issue reaches beyond the scope of support provided by lower technical tiers.

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA

$70K - $80K/yr

... Technology Service Desk capacity. The role is primarily responsible for the intake of customer ... Perform advanced systems analysis to identify root causes of recurring technical issues and develop ...

Addman Engineering

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

... Technology Service Desk capacity. The role is primarily responsible for the intake of customer ... Perform advanced systems analysis to identify root causes of recurring technical issues and develop ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

... Technology Service Desk capacity. The role is primarily responsible for the intake of customer ... Perform advanced systems analysis to identify root causes of recurring technical issues and develop ...

The Trade Desk

Commissions Analyst

Irvine, CA

... services provided to clients. * The sometimes uncommon ability to detach emotionally from ... The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit ...

Glidewell Dental

Desktop Systems Analyst

Riverside, CA

$27.81 - $34/hr

Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop System Analyst team members with support topics. * Ability to apply research, knowledge and logic in ...

Glidewell Dental

Desktop Systems Analyst

Irvine, CA

$27.81 - $34/hr

Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop System Analyst team members with support topics. * Ability to apply research, knowledge and logic in ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Riverside, CA

Service Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do service desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting hardware and software issues, and may benefit from certifications like CompTIA A+; however, some roles may require prior experience or specific technical skills.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Riverside, CA? For Service Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Service Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Desk Analyst jobs? Cities near Riverside, CA with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,274 per year, or $25.1 per hour.

Tech Support Analyst l

Snap-on Inc

Tustin, CA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 21 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

286th of 487 rated machine equipment manufacturers

Job description

Overview

AutoCrib is a leader in industrial vending technology, designing and manufacturing both software and hardware solutions in-house to help customers manage inventory efficiently. Our customers span manufacturing, government, retail, data centers, and many other industries. We offer the resources of a well-established company while maintaining a collaborative, family-oriented culture. Employees enjoy autonomy, career development opportunities, and a comprehensive benefits package.

The Tech Support Analyst provides exceptional technical support to customers, resellers, and internal teams. This role is responsible for troubleshooting software, hardware, and network-related issues while delivering a high level of customer service in a fast-paced environment.

Responsibilities
  • Provide Level 1 technical support to resellers and end users.
  • Troubleshoot customer issues via phone, email, and web-based chats.
  • Collaborate with Level 2 Analysts to resolve complex technical issues.
  • Create and process sales orders, quotes, and RMAs for replacement parts
  • Maintain detailed records using help desk software and internal tracking systems.
  • Support database management, quality reporting, and performance metrics reporting.
  • Work cross-functionally with Engineering, Quality Assurance, Accounting, Production, and Repair teams.
  • Assist with internal technical support requests as needed.
  • Support installations and configurations in complex network environments.
  • Communicate technical information effectively to technical and non-technical users.
QualificationsRequired Qualifications
  • Excellent written and verbal communication skills.
  • Strong technical aptitude and analytical problem-solving skills.
  • Experience troubleshooting software and hardware issues.
  • Ability to work independently and manage multiple priorities.
  • Strong attention to detail and organizational skills.
  • Ability to thrive in a fast-paced, agile environment.
  • Positive, proactive attitude and willingness to adapt to change.
  • Strong interpersonal skills and team-oriented mindset.
Preferred Qualifications
  • Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role.
  • Strong documentation and ticket management skills.
  • Computer hardware and software troubleshooting experience.
  • Working knowledge of Microsoft Windows 10 and Windows 11.
  • Basic networking and connectivity troubleshooting skills.
  • Knowledge of Microsoft SQL Server and SQL Server Management Studio.
Benefits
  • Healthcare coverage
  • 401(k) retirement plan
  • Life insurance
  • Paid Time Off (PTO)
  • Career growth and development opportunities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Employment Type: FULL_TIME

What Snap-on employees say

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