Weekend Itsm Jobs in Riverside, CA (NOW HIRING)

Nexaminds is actively seeking a Level 1 Service Desk Technician to serve as the first point of contact for IT support in a healthcare and insurance environment. This role provides frontline technical support to clinical, administrative, and operational teams while ensuring excellent customer service, compliance with security standards, and timely issue resolution.

Location: Orange, CA (On -Site)

Qualifications we are looking for:

• 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles
• Experience supporting Windows operating systems, Microsoft 365, and end-user hardware
• Hands-on experience with Active Directory, including password resets, account unlocks, and user account management
• Familiarity with Windows Autopilot for device provisioning and deployment
• Experience supporting Windows 365 VDI or other virtual desktop environments is highly preferred
• Knowledge of ticketing systems such as Freshservice, ServiceNow, or similar ITSM platforms
• Experience troubleshooting desktops, laptops, printers, mobile devices, VPN, and remote access issues
• Strong customer service and communication skills with the ability to support users of varying technical backgrounds
• Ability to prioritize multiple support requests while meeting SLA targets
• Strong troubleshooting, documentation, and problem-solving skills
• Experience supporting healthcare or insurance applications (Facets, Athenahealth, EZCAP) is a plus
• Understanding of SOX and HIPAA compliance requirements is preferred
• Flexibility to participate in an on-call rotation, including evenings and weekends

Job duties:

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Troubleshoot and resolve hardware, software, account access, and application issues for end users
• Support Windows operating systems, Microsoft 365, Active Directory, VPN connectivity, and Windows 365 VDI environments
• Provision, configure, and deploy new devices using Windows Autopilot
• Perform password resets, account unlocks, MFA support, and user access management
• Escalate complex technical issues to Level 2 support or specialized application teams when necessary
• Accurately document, prioritize, and manage incidents and service requests while meeting SLA expectations
• Assist with onboarding and offboarding activities by provisioning user accounts, devices, and application access
• Support healthcare applications including Facets, Athenahealth, and EZCAP
• Maintain accurate documentation and contribute to the IT knowledge base
• Follow security, SOX, and HIPAA compliance policies when handling user accounts and sensitive information
• Participate in an on-call rotation to provide after-hours support for critical incidents
• Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency