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It Help Desk Manager Jobs in Riverside, CA (NOW HIRING)

TOTAL WAREHOUSE INC

Junior IT Help Desk

Anaheim, CA

Description The Junior IT Help Desk position provides day-to-day technical support to employees and ... Manage basic user, group, mailbox, and license requests. * Assist with Microsoft Teams and ...

New

Total Warehouse Inc.

Junior IT Help Desk

Anaheim, CA · On-site

The Junior IT Help Desk position provides day-to-day technical support to employees and assists ... Manage basic user, group, mailbox, and license requests. * Assist with Microsoft Teams and ...

New

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

About Interlink Technology Interlink Technology is a California-based managed IT services and ... We are looking for a Level 1 Help Desk Engineer to provide remote technical support to our clients.

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... management system, email, MS Teams, and in person as needed. • Consult with service desk team ...

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Travel to branch locations as needed to provide technical support, install IT systems, and ... Create, modify, and manage user, computer, and group accounts within Active Directory. * Administer ...

Yum

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

... Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email ... management system, email, MS Teams, and in person as needed. • Consult with service desk team ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

ICONMA

IT Specialist

Irvine, CA · On-site

The role involves supporting wired/wireless networks, VPN, collaboration tools, and providing customer support to end-users while managing help desk tickets and internal IT tasks. Responsibilities ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Riverside, CA

It Help Desk Manager information

See Riverside, CA salary details

$40.7K

$90.5K

$141.4K

How much do it help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it help desk manager in Riverside, CA is $90,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $110,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Riverside, CA?

The most popular types of It Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for It Help Desk Manager jobs?

Cities near Riverside, CA with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $90,482 per year, or $43.5 per hour.

Junior IT Help Desk

Anaheim, CA

TOTAL WAREHOUSE INC
Manufacturing • 51 - 200 employees
Learn more about TOTAL WAREHOUSE INCexternal

Full-time

Posted 2 days ago

New

Job description

Description

The Junior IT Help Desk position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This is an entry-level position designed for someone who is technically capable, service-oriented, and interested in developing their IT skills.


Requirements

Key Responsibilities

Help Desk & Employee Support

  • Provide Level 1 technical support to employees.
  • Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
  • Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
  • Assist users with password resets, MFA, login, and access issues.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Respond to and document IT support requests.
  • Escalate advanced issues when necessary.
  • Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Computer & Employee Support

  • Set up laptops and      workstations for new employees.
  • Configure computers with      required applications and company settings.
  • Maintain inventory of      laptops, monitors, phones, printers, and other IT equipment.
  • Prepare, issue, recover, and      redeploy equipment.
  • Assist with equipment      replacement and lifecycle management.
  • Maintain accurate asset      records.

Employee Onboarding & Offboarding 

  • Prepare IT equipment for new      hires.
  • Assist with creation and      configuration of user accounts.
  • Configure email, Teams,      OneDrive, printers, and required applications.
  • Remove or disable access      during employee offboarding.
  • Recover company-issued IT      equipment.

Microsoft 365 Administration Support

  • Assist with Microsoft 365      user administration.
  • Manage basic user, group,      mailbox, and license requests.
  • Assist with Microsoft Teams      and SharePoint permissions.
  • Support OneDrive      synchronization and file-access issues.
  • Assist with MFA and      security-related user issues.

Education and Experience:

  • 1-2 years of IT/help desk experience or equivalent technical training.
  • Basic knowledge of Windows 11.
  • Familiarity with Microsoft 365.
  • Basic understanding of networking, TCP/IP, Wi-Fi, and VPN.
  • Experience troubleshooting computers and peripherals.
  • Strong communication and customer-service skills.
  • Ability to learn new systems quickly.
  • CompTIA A+, Network+, or Microsoft certifications are a plus.  

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be in good physical condition and have good motor skills.
  • Must be able to lift up to 50 pounds at times.
  • Ability to function in work environment with moderate noise level from several sources creating constant activity.

Additional Notes 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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