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It Help Desk Manager Jobs in Riverside, CA (NOW HIRING)

Qcells

IT Help Desk Lead

Irvine, CA · On-site

$106K - $117K/yr

Manage laptop onboarding, imaging, initial installs, and employee setup for 10-15 new hires per ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

Manage laptop onboarding, imaging, initial installs, and employee setup for 10-15 new hires per ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk ... Accurately document, prioritize, and manage incidents and service requests while meeting SLA ...

Axos Bank

Sr. IT Manager

Irvine, CA · On-site

$130K - $150K/yr

Axos Bank is seeking a highly skilled, hands-on, and technically proficient Sr. IT Manager to lead ... Lead the Help Desk function to ensure timely resolution of technical issues, high customer ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

Onsite Computing, Inc

Level 2 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Riverside, CA

It Help Desk Manager information

See Riverside, CA salary details

$40.7K

$90.5K

$141.4K

How much do it help desk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it help desk manager in Riverside, CA is $90,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $110,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Riverside, CA? The most popular types of It Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for It Help Desk Manager jobs? Cities near Riverside, CA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $90,482 per year, or $43.5 per hour.

IT Help Desk Lead

Qcells

Irvine, CA • On-site

$106K - $117K/yr

Full-time

Posted 10 days ago

Qcells rating

6.4

Company rating: 6.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Description
POSITION DESCRIPTION:
We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of contact for desktop support, new-hire onboarding, and network/infrastructure coordination across our U.S. offices. The ideal candidate will have strong experience in desktop and deskside support, endpoint management, EDR/Antivirus, identity/access provisioning, and vendor coordination, and will work closely with our IT, network, and Security teams. This position may be based out of San Francisco or Irvine, CA, with support responsibilities extending to our three California offices: San Francisco, Santa Clara, and Irvine.
RESPONSIBILITIES
  • Manage laptop onboarding, imaging, initial installs, and employee setup for 10-15 new hires per week

  • Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support

  • Provide laptop/OS support and manage remote access via ScreenConnect

  • Administer SharePoint, including site permissions and content management

  • Provision and manage VPN accounts across FortiGate and Cisco platforms

  • Support an enterprise domain consolidation initiative to streamline email and identity infrastructure

  • Drive adoption of an upgraded IT ticketing system

  • Stand up IT asset tracking and management processes

  • Redesign imaging deployment and onboarding processes for greater efficiency

  • Administer and provision access across all our 3rd party IT software

  • Assist in managing IT-related subscriptions and services

REQUIRED QUALIFICATIONS
  • 3+ years of experience in IT help desk / desktop support, including Tier 1-2 ticketing and deskside support

  • Bachelor's Degree preferred but not required

  • Endpoint/device management experience (imaging, Intune/Jamf, Autopilot) across Windows and macOS

  • Experience with remote support tooling (e.g., ScreenConnect)

  • Identity and access management experience: account/group provisioning and SSO

  • Network/VPN administration experience (FortiGate and Cisco AnyConnect)

  • M365/SharePoint administration experience, including site permissions and sharing governance

  • Atlassian administration experience (Jira/Confluence) and Slack administration

  • Demonstrated ability to manage high-volume onboarding workflows (10-15 new hires/week) with strong process discipline

  • Excellent oral and written communication skills

  • Strong project management and problem-solving skills and attention to detail

  • Strong account and access management experience with RBAC provisioning

  • Willingness to travel up to 10% of the time.

PREFERRED QUALIFICATIONS
  • Solar Industry experience (Renewable)

  • IT project management experience, particularly with identity/directory migrations (Active Directory/Entra ID, domain or tenant-to-tenant merges)

  • ITSM/ticketing platform administration and process automation/scripting experience

  • IT asset management (ITAM) and inventory administration experience

  • Experience in network engineering and cybersecurity

  • Familiar with cloud-based systems (Azure, AWS, GCP)

  • IT-related certifications: CompTIA A+, Network+, CISSP

  • Familiar with Atlassian products (Confluence, Jira)

  • Familiarity with software development and AI software tooling (e.g. Github, Claude)

COMPENSATION:
In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:
  • Zone 1 (Bay Area, NYC): $106,900 - $117,600

  • Zone 2 (CA, NJ, NY): $98,000 - $107,800

  • Zone 3 (All Others): $89,100 - $98,000

The applicable salary range is based on the employee's primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.
Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity (F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility (F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.
*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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