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It Help Desk Manager Jobs in Riverside, CA (NOW HIRING)

UFC Gym

IT Help Desk Associate

Corona, CA

$70K/yr

Manages the IT ticketing system and assists in supporting all IT-related systems throughout the ... Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ...

New

UFC Gym

IT Help Desk Associate

Brea, CA

$70K/yr

Manages the IT ticketing system and assists in supporting all IT-related systems throughout the ... Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ...

New

Acra Lending

IT Help Desk

Irvine, CA · On-site

$70K - $80K/yr

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization ... Manage and respond to support requests through Jira ticketing system, email, and phone in a timely ...

Fragomen

I9 Help Desk Manager

Ontario, CA

Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate ... tools and technologies used to manage data and information. * Engage, collaborate, and share ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

$150K - $185K/yr

Manage the help desk function (Jira Service Management), including ticket triage, queue health ... Drive IT Ops projects like storage and backup modernization, virtualization platform buildout ...

Turion Space

Manager IT Operations

Irvine, CA · On-site

$150K - $185K/yr

Manage the help desk function (Jira Service Management), including ticket triage, queue health ... Drive IT Ops projects like storage and backup modernization, virtualization platform buildout ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... management of IT projects, including system upgrades and migrations. * Document and maintain ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

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All JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Riverside, CA

It Help Desk Manager information

See Riverside, CA salary details

$40.7K

$90.5K

$141.4K

How much do it help desk manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for it help desk manager in Riverside, CA is $90,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $110,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Riverside, CA? The most popular types of It Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for It Help Desk Manager jobs? Cities near Riverside, CA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,482 per year, or $43.5 per hour.
IT Help Desk Associate

IT Help Desk Associate

UFC Gym

Corona, CA

$70K/yr

Full-time

Posted 2 days ago

UFC Gym rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

12th of 61 rated gym and leisure clubs

Job description

Benefits:
  • Employee discounts
  • Wellness resources

We empower the fighting spirit in you!
GENERAL SUMMARY
The IT Coordinator is responsible for ensuring corporate office and gym end users receive efficient and timely technical support. Manages the IT ticketing system and assists in supporting all IT-related systems throughout the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides technical support to end users in person, via phone, email, or remote connection.
  • Creates and maintains Active Directory user accounts.
  • Creates and maintains hosted Exchange email accounts.
  • Images, builds, and post-configures desktop and laptop PCs with required settings and applications.
  • Establishes priorities and response objectives based on the severity of each support issue.
  • Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion.
  • Tracks and maintains tickets through the entire lifecycle, ensuring resolution, follow-up, and detailed documentation.
  • Verifies ticket closure meets customer satisfaction.
  • Must be able to travels to gym locations for system setup and on-site troubleshooting.
  • Applies critical thinking and diagnostic techniques to identify problems, perform root cause analysis, and implement resolutions.
  • Performs other related duties and assignments as required.
Required Knowledge, Skills & Technologies

  • Proficiency in Microsoft Active Directory user and group management.
  • Experience administering Microsoft 365 email accounts.
  • Strong knowledge of Windows desktop and laptop deployment, imaging, configuration, and troubleshooting.
  • Experience with IT ticketing/help desk systems, incident management, escalation procedures, and documentation.
  • Familiarity with remote support tools and remote desktop technologies.
  • Ability to perform root cause analysis, diagnose technical issues, and implement effective resolutions.
  • Strong customer service, communication, and organizational skills.

Flexible work from home options available.