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It Help Desk Manager Jobs in Riverside, CA (NOW HIRING)

Staffactory

IT infrastructure Supervisor

Santa Ana, CA · On-site

$98K - $121K/yr

IT INFRASTRUCTURE SUPERVISOR We are seeking a knowledgeable IT Infrastructure Supervisor to work ... Manage change control, monitor help desk ticketing processes/results. * Ensure data security and ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

Manage user accounts, password resets, permissions, and onboarding/offboarding activities using ... Qualifications Required * High school diploma or GED. * 1-3 years of IT support, help desk ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

Manage user accounts, password resets, permissions, and onboarding/offboarding activities using ... QualificationsRequiredHigh school diploma or GED.1-3 years of IT support, help desk, internship, or ...

Multi Media LLC

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

The Role We're looking for an IT Support Technician to join our team ... In this role, you'll be the go-to resource for Help Desk support across Multi Media and its ...

Bourns, Inc.

Sr. Manager IT - Finance

Riverside, CA · On-site

$113K - $154K/yr

Maintains problems and project information in the Service Desk / Help Desk database. * Maintains ... t. * Is responsible for communication of operational documentation and processes to the IT Operatio ...

Bourns, Inc.

Sr. Manager IT - Finance

Riverside, CA · On-site

$113K - $154K/yr

Maintains problems and project information in the Service Desk / Help Desk database. * Maintains ... t. * Is responsible for communication of operational documentation and processes to the IT Operatio ...

Diality Inc

IT Manager

Irvine, CA · On-site

$130K - $149K/yr

Oversee Service Desk activities, ticket queues, escalations, and service level performance. * Establish and maintain IT service management processes, procedures, and documentation. * Develop and ...

Diality

IT Manager

Irvine, CA

$130K - $149K/yr

Oversee Service Desk activities, ticket queues, escalations, and service level performance. * Establish and maintain IT service management processes, procedures, and documentation. * Develop and ...

MetroSys

IT Infrastructure Engineer

Irvine, CA · On-site

$40 - $70/hr

Manage and troubleshoot network infrastructure, including switches, routers, firewalls, and ... Collaborate with the Help Desk team to resolve escalated infrastructure issues. * Develop and ...

MetroSys

IT Infrastructure Engineer

Irvine, CA · On-site

$40 - $70/hr

Manage and troubleshoot network infrastructure, including switches, routers, firewalls, and ... Collaborate with the Help Desk team to resolve escalated infrastructure issues. * Develop and ...

MetroSys, Inc.

IT Infrastructure Engineer

Irvine, CA · On-site

... Manage and troubleshoot network infrastructure, including switches, routers, firewalls, and ... Help Desk team to resolve escalated infrastructure issues. • Develop and maintain technical ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Riverside, CA

It Help Desk Manager information

See Riverside, CA salary details

$40.7K

$90.5K

$141.4K

How much do it help desk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it help desk manager in Riverside, CA is $90,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $110,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Riverside, CA? The most popular types of It Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for It Help Desk Manager jobs? Cities near Riverside, CA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $90,482 per year, or $43.5 per hour.

IT infrastructure Supervisor

Staffactory

Santa Ana, CA • On-site

$98K - $121K/yr

Full-time

Re-posted 29 days ago

Job description

IT INFRASTRUCTURE SUPERVISOR 

We are seeking a knowledgeable IT Infrastructure Supervisor to work for us supporting our City of Santa Ana government client. This position reports to Santa Ana’s IT Infrastructure Manager.

You will perform professional IT duties supporting the planning, administration, and oversight of programs and activities of the City’s IT Infrastructure Services Division, including supervising technical staff who maintain the City’s computer infrastructure and support end-users.

This is a full-time contract position, expected to be one year or more, with potential to transition to a full-time City employee. Work is fully on-site in downtown Santa Ana. Open to US citizens and green card holders. Not open to personnel requiring sponsorship to work in the US.

Requirements
  • Bachelor's degree in Computer Science, Public Administration, Business Administration, or related field.
  • 4 years of progressively responsible experience within an IT infrastructure in a medium-to-large organization, including at least one year in a supervisor or lead capacity.
  • Highly Desirable
    • Municipal or government work experience.
    • Project management or contract administration experience.
    • Microsoft Certified Systems Engineer (MCSE) certification.
  • Knowledge of Information Technology hardware, software, telecoms, networks, applications necessary to fully support an enterprise computer network and associated computer system
    • Installation, configuration, administration, and support of computer systems, networks and associated equipment, servers, workstations, peripherals
    • Hardware and software security best practices for data security, cryptography, antivirus, end-user protections.
    • Email, VOIP, mobile, and remote access systems.
    • Pertinent federal, state, local public sector laws, codes, and regulations.
Essential Functions
  • Management support overseeing end-user devices, networks, servers, workstations, back- up/storage, security, connectivity, email, applications.
  • Assist to develop/implement Division short/long-term goals, objectives, policies, procedures, priorities.
  • Collaborate with City staff on IT infrastructure, architecture, systems, networks, training.
  • Evaluate service delivery efficiency.
  • Identify and implement system improvements.
  • Manage change control, monitor help desk ticketing processes/results.
  • Ensure data security and disaster preparedness.
  • Select, train, supervise, motivate, evaluate assigned staff, establish performance standards.
  • Ensure records management complies with laws and internal policies/procedures.
  • Represent Division, as needed, at meetings and trainings.
  • Other duties as assigned.