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It Help Desk Manager Jobs in Riverside, CA (NOW HIRING)

Onsite Computing, Inc

Level 2 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$22 - $30/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Document end user issues/requests utilizing the IT Service Desk service management application.

Robert Half

Help Desk Analyst

Hemet, CA · On-site

$25.65 - $29.70/hr

... technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solution ... As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ...

TaxRise

IT Support Specialist

Irvine, CA

$28 - $30/hr

WHAT YOU'LL DO Help Desk & User Support: * Provide day-to-day operational support for a wide range ... Infrastructure & Equipment Management: * Coordinate the disassembly and reinstallation of IT ...

Staffactory

IT infrastructure Supervisor

Santa Ana, CA · On-site

$98K - $121K/yr

IT INFRASTRUCTURE SUPERVISOR We are seeking a knowledgeable IT Infrastructure Supervisor to work ... Manage change control, monitor help desk ticketing processes/results. * Ensure data security and ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

... IT support services to clients. This role drives service excellence through effective team ... The Service Desk Manager serves as both an internal leader and external client liaison, ensuring ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

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All JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Riverside, CA

It Help Desk Manager information

See Riverside, CA salary details

$40.7K

$90.5K

$141.4K

How much do it help desk manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for it help desk manager in Riverside, CA is $90,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $110,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Riverside, CA? The most popular types of It Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for It Help Desk Manager jobs? Cities near Riverside, CA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, and 4% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,482 per year, or $43.5 per hour.
Level 2 Help Desk Technician

Level 2 Help Desk Technician

Onsite Computing, Inc

Corona, CA • Hybrid

$20.75 - $28/hr

Full-time

Posted 14 days ago

Job description

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary:As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. You will also mentor Level 1 technicians and assist with more complex technical challenges.

Key Responsibilities:

  • Respond to and resolve escalated client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve advanced hardware, software, and network issues for clients.
  • Escalate complex issues to Level 3 support or specialized teams as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup, configuration, and maintenance of hardware and software.
  • Provide training and guidance to Level 1 technicians and clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.
  • Participate in on-call rotation and provide after-hours support as needed.

Qualifications:

  • Associate's degree in IT or related field; bachelor's degree preferred.
  • 2-4 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications, networking concepts, and IT infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.

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