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Remote Pos Technical Support Jobs in Riverside, CA

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110K - $137K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Tomra

Customer Support Manager - Americas

Irvine, CA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Professional Search Group - Orange County

Be Seen First

Banking Support Specialist

Irvine, CA · Remote

$21 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in CA, TX, or NV. About ... Technical Assistance Center Specialist Responsibilities * Become an expert in assigned software and ...

Professional Search Group - Orange County

Be Seen First

Banking Customer Support

Corona, CA · Remote

$21 - $26/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... Replicate technical issues to identify root causes and solutions * Assist with testing of systems ...

New

KORE1 Technologies

Technical Recruiter

Irvine, CA · Remote

$40 - $45/hr

This 100% remote role focuses on full-cycle recruiting for technical and engineering positions in ... support Recruiting activities (qualifying, reformatting resumes, creating/adjusting s, analyzing ...

KORE1 Technologies

Technical Recruiter

Irvine, CA · Remote

$40 - $45/hr

This 100% remote role focuses on full-cycle recruiting for technical and engineering positions in ... support Recruiting activities (qualifying, reformatting resumes, creating/adjusting s, analyzing ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... customer support, technical support and customer satisfaction. The successful candidate will ... Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... customer support, technical support and customer satisfaction. The successful candidate will ... Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Riverside, CA

Remote Pos Technical Support information

See Riverside, CA salary details

$15

$27

$46

How much do remote pos technical support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote pos technical support in Riverside, CA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Riverside, CA? The most popular types of Pos Technical Support jobs in Riverside, CA are:
What are popular job titles related to Remote Pos Technical Support jobs in Riverside, CA? For Remote Pos Technical Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Riverside, CA look for? The top searched job categories for Remote Pos Technical Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Pos Technical Support jobs? Cities near Riverside, CA with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Customer Support Manager - Americas

Customer Support Manager - Americas

Tomra

Irvine, CA • On-site, Remote

$110K - $137K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Tomra rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

344th of 430 rated machine equipment manufacturers

Job description

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
  • Lead end-to-end service operations across the Americas, from first contact to resolution
  • Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
  • Build a Technical Support Center of Excellence, including remote support and escalation governance
  • Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
  • Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
  • Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
  • Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
  • 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
  • Experience leading regional, remote, or multidisciplinary teams in a service environment
  • Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
  • Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
  • Experience leading or supporting CRM or ERP implementations and adoption in service workflows
  • Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
  • Ability to drive without restrictions in your country of residence

You can further develop on the job:
  • Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
  • Comprehensive medical, dental, and vision plans with 100% employee premium coverage
  • 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
  • 401(k) with 100% match on the first 4% of your contributions
  • 8 weeks of fully paid parental leave for eligible employees
  • Up to 4 days of paid bereavement leave to support employees during personal loss
  • Employee Assistance Program supporting mental, emotional, and financial well-being
  • Inclusive culture that values diversity, well-being, and teamwork
  • Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
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