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Day 411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

Collabera

Active Directory Engineer

The Woodlands, TX

$47 - $61.75/hr

Assure compliance with security and controls for Active Directory and Windows operating system ... Flexibility in traveling to Fort Worth for at least the first 90 days for on boarding training ...

Simeio Solutions, LLC

WI · On-site

... operating model. * Identify configuration and operational gaps in the client's AD domains ... If you require assistance with completing this application, interviewing, completing any pre ...

IT America Inc

Windows Active Directory Engineer

Warren, NJ · On-site

$54.75 - $71.75/hr

Warren, NJ (3 Days Hybrid) Duration: Long term contract We are looking for an SME with Global ... Deploying and testing Windows operating systems, including virus updates, patches, and performance ...

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Day 411 Directory Assistance Operator information

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$23

$46

$86

How much do day 411 directory assistance operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for day 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Day 411 Directory Assistance Operator?

A Day 411 Directory Assistance Operator is a professional who assists callers in locating telephone numbers, addresses, and other contact information for individuals or businesses. They work for telecommunications companies or call centers, responding to directory assistance requests by searching databases and providing accurate information. These operators often handle inquiries efficiently, maintain confidentiality, and may also assist with placing calls or providing additional services. Their role is crucial in helping people connect with the right contacts, especially for those who may not have internet access or prefer personal assistance.

What are the key skills and qualifications needed to thrive as a Day 411 Directory Assistance Operator?

To thrive as a Directory Assistance Operator, you need excellent verbal communication skills, a good memory, and quick data retrieval abilities, typically supported by a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer support software is commonly required. Strong customer service orientation, patience, and problem-solving skills help operators deliver clear and efficient assistance. These skills ensure accurate information delivery and positive customer experiences in a fast-paced call center environment.

What are some common challenges faced by Day 411 Directory Assistance Operators, and how can they be addressed on the job?

Day 411 Directory Assistance Operators often encounter high call volumes and must quickly access accurate information while maintaining excellent customer service. A common challenge is handling callers who may be frustrated or unclear about their requests. Operators can address these challenges by staying calm under pressure, utilizing efficient search techniques, and actively listening to clarify caller needs. Regular training and familiarity with directory databases also help improve accuracy and response times, making the role more manageable and rewarding.

What is the difference between Day 411 Directory Assistance Operator vs Customer Service Representative?

AspectDay 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistance proceduresHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, telecommunication companies, primarily indoorsCall centers, retail, or office settings, indoors
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Search & Comparison IntentUnderstanding roles in directory assistanceCustomer support and service roles

While both roles involve communication via phone, Day 411 Directory Assistance Operators focus on providing directory information within the telecommunications industry, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The skills and training overlap, but their primary functions and work environments differ.

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Day 411 Directory Assistance Operator jobs near you
Infographic showing various Day 411 Directory Assistance Operator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Central Station Operator

Kerman, CA

Sebastian
Construction • 201 - 500 employees
Learn more about Sebastianexternal

$22 - $25/hr

Full-time

Re-posted 3 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.


Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am


Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.


Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers


Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.


Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English


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