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Day 411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

Bowser Towing LLC

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TOWING & ROADSIDE ASSISTANCE TECH

Worthington, PA · On-site

$18 - $25/hr

Towing and Roadside Assistance Operator full time position available at Bowser Towing. We are a ... Paid holidays and vacation days. We are willing to train. Wage depends on abilities. Additionally ...

LaborMax - Hayward, CA

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Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

New

Bowser Towing LLC

Be Seen First

TOWING & ROADSIDE ASSISTANCE TECH

Worthington, PA · On-site

$18 - $25/hr

Towing and Roadside Assistance Operator full time position available at Bowser Towing. We are a ... Paid holidays and vacation days. We are willing to train. Wage depends on abilities. Additionally ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Arctiq

Active Directory Engineer

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating model. Our work focuses on helping customers reduce operational friction, improve ... In addition to project-based work, this individual will serve as a senior resource for day-to-day ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

... operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings.

Arctiq, Inc.

Active Directory Engineer

Duluth, GA

$48.50 - $63.50/hr

... operating model. Our work focuses on helping customers reduce operational friction, improve ... In addition to project-based work, this individual will serve as a senior resource for day-to-day ...

Arctiq, Inc.

Active Directory Engineer

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating model. Our work focuses on helping customers reduce operational friction, improve ... In addition to project-based work, this individual will serve as a senior resource for day-to-day ...

Arctiq

Active Directory Engineer

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating model. Our work focuses on helping customers reduce operational friction, improve ... In addition to project-based work, this individual will serve as a senior resource for day-to-day ...

Collabera

Active Directory Engineer

The Woodlands, TX · On-site

$47 - $61.75/hr

Assure compliance with security and controls for Active Directory and Windows operating system ... Flexibility in traveling to Fort Worth for at least the first 90 days for on boarding training ...

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All JobsDay 411 Directory Assistance Operator Jobs

Day 411 Directory Assistance Operator information

See salary details

$23

$46

$86

How much do day 411 directory assistance operator jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for day 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Directory Assistance Operator, and why are they important?

To thrive as a Directory Assistance Operator, you need excellent verbal communication skills, a good memory, and quick data retrieval abilities, typically supported by a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer support software is commonly required. Strong customer service orientation, patience, and problem-solving skills help operators deliver clear and efficient assistance. These skills ensure accurate information delivery and positive customer experiences in a fast-paced call center environment.

What is a Day 411 Directory Assistance Operator?

A Day 411 Directory Assistance Operator is a professional who assists callers in locating telephone numbers, addresses, and other contact information for individuals or businesses. They work for telecommunications companies or call centers, responding to directory assistance requests by searching databases and providing accurate information. These operators often handle inquiries efficiently, maintain confidentiality, and may also assist with placing calls or providing additional services. Their role is crucial in helping people connect with the right contacts, especially for those who may not have internet access or prefer personal assistance.

What are some common challenges faced by Day 411 Directory Assistance Operators, and how can they be addressed on the job?

Day 411 Directory Assistance Operators often encounter high call volumes and must quickly access accurate information while maintaining excellent customer service. A common challenge is handling callers who may be frustrated or unclear about their requests. Operators can address these challenges by staying calm under pressure, utilizing efficient search techniques, and actively listening to clarify caller needs. Regular training and familiarity with directory databases also help improve accuracy and response times, making the role more manageable and rewarding.

What is the difference between Day 411 Directory Assistance Operator vs Customer Service Representative?

AspectDay 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistance proceduresHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, telecommunication companies, primarily indoorsCall centers, retail, or office settings, indoors
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Search & Comparison IntentUnderstanding roles in directory assistanceCustomer support and service roles

While both roles involve communication via phone, Day 411 Directory Assistance Operators focus on providing directory information within the telecommunications industry, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The skills and training overlap, but their primary functions and work environments differ.

More about Day 411 Directory Assistance Operator jobs
What cities are hiring for Day 411 Directory Assistance Operator jobs? Cities with the most Day 411 Directory Assistance Operator job openings:
What are the most commonly searched types of 411 Directory Assistance Operator jobs? The most popular types of 411 Directory Assistance Operator jobs are:
What states have the most Day 411 Directory Assistance Operator jobs? States with the most job openings for Day 411 Directory Assistance Operator jobs include:
What job categories do people searching Day 411 Directory Assistance Operator jobs look for? The top searched job categories for Day 411 Directory Assistance Operator jobs are:
Day 411 Directory Assistance Operator jobs near you
Infographic showing various Day 411 Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 64% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 8% Summer. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Central Station Operator

Sebastian

Kerman, CA • On-site

$22 - $25/hr

Full-time

Re-posted 22 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.

Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am

Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.

Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers

Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.

Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English

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