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Day 411 Directory Assistance Operator Jobs (NOW HIRING)

Peraton

Active Directory Administrator

Fort Huachuca, AZ

$66K - $106K/yr

Troubleshoot and resolve complex software, operating system, and networking problems. Recommend and ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

Peraton

Active Directory Administrator

Fort Huachuca, AZ · On-site

$66K - $106K/yr

Troubleshoot and resolve complex software, operating system, and networking problems. Recommend and ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

IT America Inc

Windows Active Directory Engineer

Warren, NJ · On-site

$54.75 - $71.75/hr

Warren, NJ (3 Days Hybrid) Duration: Long term contract We are looking for an SME with Global ... Deploying and testing Windows operating systems, including virus updates, patches, and performance ...

Peraton

Active Directory Administrator

Fort Huachuca, AZ

$66K - $106K/yr

Troubleshoot and resolve complex software, operating system, and networking problems. Recommend and ... Each day, our employees do the can't be done by solving the most daunting challenges facing our ...

Aptiv

Active Directory Operations Engineer

Troy, MI · Hybrid

$50 - $65.50/hr

Provide day-to-day engineering and operational support for identity services ensuring high ... Adoption Assistance * Fertility Coverage APPLY TODAY! If you are looking for a role where you can ...

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All JobsDay 411 Directory Assistance Operator Jobs

Day 411 Directory Assistance Operator information

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$86

How much do day 411 directory assistance operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for day 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Day 411 Directory Assistance Operator?

To thrive as a Directory Assistance Operator, you need excellent verbal communication skills, a good memory, and quick data retrieval abilities, typically supported by a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer support software is commonly required. Strong customer service orientation, patience, and problem-solving skills help operators deliver clear and efficient assistance. These skills ensure accurate information delivery and positive customer experiences in a fast-paced call center environment.

What is a Day 411 Directory Assistance Operator?

A Day 411 Directory Assistance Operator is a professional who assists callers in locating telephone numbers, addresses, and other contact information for individuals or businesses. They work for telecommunications companies or call centers, responding to directory assistance requests by searching databases and providing accurate information. These operators often handle inquiries efficiently, maintain confidentiality, and may also assist with placing calls or providing additional services. Their role is crucial in helping people connect with the right contacts, especially for those who may not have internet access or prefer personal assistance.

What are some common challenges faced by Day 411 Directory Assistance Operators, and how can they be addressed on the job?

Day 411 Directory Assistance Operators often encounter high call volumes and must quickly access accurate information while maintaining excellent customer service. A common challenge is handling callers who may be frustrated or unclear about their requests. Operators can address these challenges by staying calm under pressure, utilizing efficient search techniques, and actively listening to clarify caller needs. Regular training and familiarity with directory databases also help improve accuracy and response times, making the role more manageable and rewarding.

What does a Day 411 Directory Assistance Operator do?

A Day 411 Directory Assistance Operator provides phone-based directory assistance by retrieving and relaying contact information to callers. They typically use specialized computer systems and must have good communication skills, attention to detail, and knowledge of local directories. The role often requires working in a call center environment with shift schedules.

What is the difference between Day 411 Directory Assistance Operator vs Customer Service Representative?

AspectDay 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistance proceduresHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, telecommunication companies, primarily indoorsCall centers, retail, or office settings, indoors
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Search & Comparison IntentUnderstanding roles in directory assistanceCustomer support and service roles

While both roles involve communication via phone, Day 411 Directory Assistance Operators focus on providing directory information within the telecommunications industry, whereas Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The skills and training overlap, but their primary functions and work environments differ.

More about Day 411 Directory Assistance Operator jobs
What cities are hiring for Day 411 Directory Assistance Operator jobs? Cities with the most Day 411 Directory Assistance Operator job openings:
What are the most commonly searched types of 411 Directory Assistance Operator jobs? The most popular types of 411 Directory Assistance Operator jobs are:
What states have the most Day 411 Directory Assistance Operator jobs? States with the most job openings for Day 411 Directory Assistance Operator jobs include:
What job categories do people searching Day 411 Directory Assistance Operator jobs look for? The top searched job categories for Day 411 Directory Assistance Operator jobs are:
Day 411 Directory Assistance Operator jobs near you
Infographic showing various Day 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

User Support Specialist II - Active Directory/Data Center

University Hospital, Newark NJ

Newark, NJ • On-site

$99K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Overview
About the Role
Responsible for implementation and/or maintenance of Active Directory. Manages the operation of Active Directory and client server-based applications. Provides network and PC systems coordination and integration for services with acceptable University Hospital policies and procedures. Responsible for the tasks in support of day-to-day Servers, Active Directory and applications and related clinical departments.
Recommends, develops, configures, installs, monitors, and supports University Hospital server hardware and software for client server-based computer systems. Assists with ensuring the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management and maintenance of Active Directory. Assists in maintaining the security, integrity, and safety of the Active Directory, data center and servers. Diagnoses, resolves, and documents hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.
Responsibilities
What You'll Do
  • Evaluates and installs Active Directory, related software, operating system software and applicatio
  • Provides server management on hardware and software.
  • Conducts problem analysis of Active Directory software and hardware problems, finding the resolution of server related software problems, local area network server installation and configuration; administers security and backup procedures for servers; participates in software and hardware evaluation.
  • Maintains technologies (including but not limited to Active Directory, Group Policy, etc.) to insure server security; conducts research on server hardware, software, and protocols in support of procurement and development efforts, and provides recommendations to senior Server Administrators.
  • Maintains, troubleshoots, and administers the use of, server networks, computer workstations, connections to the internet and peripheral equipment.
  • Configures, maintains, and operates master consoles to monitor the performance of servers and networks and to coordinate access and use of computer networks.
  • Installs, maintains, troubleshoots, and upgrades web-server hardware and software.
  • Deploys and manages virtual machines (VMs) using VMware vSphere and vCenter templates.
  • Monitors virtual environments including ESXi host health, CPU/memory resource utilization, and data store capacity.
  • Manages VM snapshots and basic provisioning tasks during scheduled maintenance windows.
  • Assists with storage and backup environments, ensuring virtual machine backups complete successfully.
  • Assists with enterprise storage management, monitoring fabric connectivity, capacity, and performance indicators across Fibre Channel SAN environments.
  • Aids senior administrators in routine provisioning tasks, host registration, and health monitoring within Dell PowerMax and Pure Storage management arrays.

Qualifications
What You'll Bring
Required:
  • Bachelor's degree in Computer Science, Engineering, Business Administration, Math or Electrical Engineering, or other related field.
  • Three (3) years of related work experience in Information Technology and experience with Windows servers and operating systems.
  • Hands-on technical knowledge of server and PC operating systems, including Active Directory, Windows Servers.
  • Experience installing, configuring, and maintaining server hardware and associated equipment. General knowledge of storage technologies such as SAN.
  • Knowledgeable of database requirements for high availability, multi-function environments.
  • Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments, and the general public.
  • Equivalent education, experience and/or training may be substituted for the degree requirements.

Preferred:
  • Knowledge of PowerShell scripting to automate Active Directory tasks and strong knowledge of Group Policy creation is preferred.
  • Strong working experience with hardware, server OS, Active Directory, Group Policies, etc. Certification in MCP, MOS, MTA, MCSE or MCSA preferred.

What We Offer
  • Vacation Time
  • Medical & Prescription Drug Coverage
  • Dental & Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Short- & Long-Term Disability Insurance
  • Pension Plan
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Professional Development

Compensation
The expected salary range for this position is PS28S: Min. $82,013 Mid. $99,005 - Max. $118,046 per year, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we'd love to meet you.
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.
University Hospital logo

About University Hospital

Sourced by ZipRecruiter

This University Hospital Credo expresses the commitment that our employees make to our patients and to their coworkers. Each individual promises to deliver the best outcome for each patient he or she encounters, at every encounter. This pledge encompasses everything from warm and professional customer service to a clear and succinct explanation of a medical diagnosis – and everything in between. We understand that each and every one of our patients deserves and will receive our utmost attention and respect. It is our pleasure to help our patients through their health care experience at University Hospital. It is our privilege to assist them in their journey. That is our commitment to you.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, NJ, US

Year founded

1882

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