Day 411 Directory Assistance Operator Jobs (NOW HIRING)

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Identity and Access Management (IAM) Operations Engineer to work in our Newport beach, CA office (preferred) or Omaha, NE office. Relocation assistance may be provided.

You will be responsible for the delivery of the Entra ID and Active Directory services required to support the enterprise infrastructure and business line applications.

In this role you will implement and support the associated strategy and corresponding roadmaps considering the corporate strategy, industry security trends and regulatory requirements. You will also collaborate and coordinate with other technologists and support staff to ensure the requirements are clearly defined and service level agreements are met. Finally, you will work to improve and track the maturity of the IAM services showing increased adoption, speed to market, and resiliency.

How you'll help move us forward:

• Serve as an Active Directory and Entra ID Operations Engineer for the IAM department
• Deliver and support the multi-year plan incorporating on-premise, cloud-based, and hybrid directory services solutions
• Deliver and support the multi-year plan for workforce authentication leveraging SSO, MFA, and conditional access policies
• Define best practice and development of troubleshooting processes, methodologies, standards, alerts and reporting from Entra ID services to be leveraged for operational monitoring
• Provide monitoring and support of the integrated business applications and end-users ensuring the required uptime and resiliency
• Create solutions that drive full automation, self-service, and resiliency
• Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery
• Partner with internal technical teams ensuring the strategy and roadmaps are well understood while monitoring the successful implementation
• Develop and implement program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues
• Contribute to the development and maintenance of information security strategy and architecture

The experience you bring:

• 10+ years Information Security experience, with strong focus in directory services platforms (e.g. MS Active Directory, MS Entra ID, MS Office365)
• Detailed knowledge and experience in enabling and supporting integrated Entra ID applications, Single Sign-On, Multi-Factor Authentication, and Conditional Access Policies
• Detailed knowledge and experience in supporting cloud joined, hybrid joined, and multi-domain enterprise directory services platforms based on best practices
• Design, deploy, and manage Active Directory (AD) environments including forests, domains, OUs, Group Policy Objects (GPOs), and trusts
• Troubleshoot complex AD issues related to authentication, replication, Kerberos, NTLM, LDAP, and DNS
• Manage AD replication, sites and services, DNS, and DHCP integration
• Detailed knowledge and experience with automating processes by leveraging out of box capabilities, PowerShell/Python scripting, MS Graph, and PowerBI
• Experience with Agile methodologies and corresponding Agile based tools
• Proven ability to influence and gain trust at senior management levels in multi-cultural environments
• Ability to manage complex activities simultaneously to short timescales
• Ability to demonstrate continuous improvement
• Clear understanding of CoBIT and ITIL Frameworks

What makes you stand out:

• BA/BS in Information Systems, Computer Science or related field
• CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred

You can be who you are.

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

#LI-DW1

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.