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Hourly 411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Title: Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month ... directory assistance inquiries, locating the appropriate department, individual, or service, and ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

Maintains directory assistance listings. Answers service-related calls for the operations center ... Hourly Pay Grade Health-23 Scheduled Weekly Hours 16 Work Shift Entity/Organization:   MUHA ...

Simeio Solutions, LLC

WI · On-site

$140 - $190/hr

... operating model. * Identify configuration and operational gaps in the client's AD domains ... If you require assistance with completing this application, interviewing, completing any pre ...

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All JobsHourly 411 Directory Assistance Operator Jobs

Hourly 411 Directory Assistance Operator information

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$23

$46

$86

How much do hourly 411 directory assistance operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for hourly 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is an hourly 411 directory assistance operator?

Hourly 411 Directory Assistance Operators are customer service professionals who assist callers in finding telephone numbers, addresses, and other contact information. They typically work for telecommunications companies and respond to requests by referencing databases or online directories. These operators must have good communication skills, attention to detail, and the ability to quickly locate accurate information. The job is usually paid on an hourly basis and may involve working various shifts, including evenings and weekends.

What are the key skills and qualifications needed to thrive as an hourly 411 directory assistance operator?

To thrive as a 411 Directory Assistance Operator, you need strong verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer service software is typically required. Patience, active listening, and problem-solving abilities help operators efficiently address caller requests and resolve issues. These skills ensure accurate information delivery, customer satisfaction, and efficient handling of high call volumes.

What are some common challenges faced by hourly 411 directory assistance operators, and how can they be managed?

Hourly 411 Directory Assistance Operators often face the challenge of handling high call volumes while maintaining accuracy and professionalism. Calls can vary widely in complexity, and operators must quickly locate information, sometimes with limited details from callers. Managing stress and staying organized are key; many employers provide scripts and databases to streamline the process. Regular training and teamwork help operators stay up-to-date and share effective strategies for managing difficult or unclear requests.

What is the difference between Hourly 411 Directory Assistance Operator vs Customer Service Representative?

AspectHourly 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistanceHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, telecommunication settingsCall centers, retail, or office environments
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Job FocusProviding directory information via phoneAssisting customers with inquiries, support, and problem-solving

While both roles involve communication via phone and require similar credentials, the Hourly 411 Directory Assistance Operator primarily provides directory information in telecommunication settings, whereas the Customer Service Representative handles a broader range of customer inquiries across multiple industries.

More about Hourly 411 Directory Assistance Operator jobs

What cities are hiring for Hourly 411 Directory Assistance Operator jobs?

Cities with the most Hourly 411 Directory Assistance Operator job openings:

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What states have the most Hourly 411 Directory Assistance Operator jobs?

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What job categories do people searching Hourly 411 Directory Assistance Operator jobs look for?

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Hourly 411 Directory Assistance Operator jobs near you
Infographic showing various Hourly 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Central Station Operator

Sebastian

Kerman, CA

$22 - $25/hr

Full-time

Re-posted 15 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.


Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am


Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.


Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers


Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.


Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English


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