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Hourly 411 Directory Assistance Operator Jobs (NOW HIRING)

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Genesis PrimeCare

Patient Services Operator

Marshall, TX · On-site

$14 - $17.75/hr

Patient Services Operator Position Overview The Patient Services Operator serves as the initial ... directory assistance, transferring calls, and ensuring all communication is handled in a ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

Maintains directory assistance listings. Answers service-related calls for the operations center ... Hourly Pay Grade Health-23 Scheduled Weekly Hours 16 Work Shift Entity/Organization:   MUHA ...

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the ... Provide directory assistance and call routing across NIH institutes * Support implementation of TTY ...

Eliassen Group

Active Directory Administrator IV

Quantico, VA · On-site

$40 - $45/hr

These tools assist our hiring teams in different ways, including but not limited to, assistance in ... The pay range provided in this posting reflects a W2 hourly rate; other employment options may be ...

Posted today

University of Rochester

$19.15 - $25.85/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Receives telephone calls and processes patient information and clinical directory assistance.

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All JobsHourly 411 Directory Assistance Operator Jobs

Hourly 411 Directory Assistance Operator information

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$23

$46

$86

How much do hourly 411 directory assistance operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hourly 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is an hourly 411 directory assistance operator?

Hourly 411 Directory Assistance Operators are customer service professionals who assist callers in finding telephone numbers, addresses, and other contact information. They typically work for telecommunications companies and respond to requests by referencing databases or online directories. These operators must have good communication skills, attention to detail, and the ability to quickly locate accurate information. The job is usually paid on an hourly basis and may involve working various shifts, including evenings and weekends.

What are some common challenges faced by hourly 411 directory assistance operators, and how can they be managed?

Hourly 411 Directory Assistance Operators often face the challenge of handling high call volumes while maintaining accuracy and professionalism. Calls can vary widely in complexity, and operators must quickly locate information, sometimes with limited details from callers. Managing stress and staying organized are key; many employers provide scripts and databases to streamline the process. Regular training and teamwork help operators stay up-to-date and share effective strategies for managing difficult or unclear requests.

What is the difference between Hourly 411 Directory Assistance Operator vs Customer Service Representative?

AspectHourly 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistanceHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, telecommunication settingsCall centers, retail, or office environments
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Job FocusProviding directory information via phoneAssisting customers with inquiries, support, and problem-solving

While both roles involve communication via phone and require similar credentials, the Hourly 411 Directory Assistance Operator primarily provides directory information in telecommunication settings, whereas the Customer Service Representative handles a broader range of customer inquiries across multiple industries.

What are the key skills and qualifications needed to thrive as an hourly 411 directory assistance operator?

To thrive as a 411 Directory Assistance Operator, you need strong verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer service software is typically required. Patience, active listening, and problem-solving abilities help operators efficiently address caller requests and resolve issues. These skills ensure accurate information delivery, customer satisfaction, and efficient handling of high call volumes.
More about Hourly 411 Directory Assistance Operator jobs
What cities are hiring for Hourly 411 Directory Assistance Operator jobs? Cities with the most Hourly 411 Directory Assistance Operator job openings:
What are the most commonly searched types of 411 Directory Assistance Operator jobs? The most popular types of 411 Directory Assistance Operator jobs are:
What states have the most Hourly 411 Directory Assistance Operator jobs? States with the most job openings for Hourly 411 Directory Assistance Operator jobs include:
What job categories do people searching Hourly 411 Directory Assistance Operator jobs look for? The top searched job categories for Hourly 411 Directory Assistance Operator jobs are:
Hourly 411 Directory Assistance Operator jobs near you
Infographic showing various Hourly 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Switchboard Operator

Ladgov Corporation

Northport, NY • On-site

$15.75 - $20/hr

Full-time

Re-posted 7 days ago

Job description

Position Overview

Provide telephone switchboard and communication support for a VA Medical Center, ensuring all incoming calls, paging, and emergency communications are handled promptly and professionally.

Key Responsibilities
  • Answer incoming calls within 3 rings and route appropriately
  • Provide general information and directory assistance
  • Operate:
    • Telephone switchboard systems
    • Overhead paging and radio communication systems
  • Handle emergency calls (Code Blue, fire alarms, etc.)
  • Dispatch messages and coordinate emergency communications
  • Assist with outgoing and long-distance calls
  • Maintain accurate logs and records
  • Protect patient information in compliance with HIPAA
Qualifications
  • Experience in call center, switchboard, or customer service role
  • Strong communication and multitasking skills
  • Ability to remain calm under pressure
  • Basic computer and phone system skills
  • Healthcare experience (preferred)

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About LADGOV

Sourced by ZipRecruiter

Ladgov Corporation is a Small business headquartered in Williamsburg, VA. We provide solutions to our clients in the U.S and around the globe. Ladgov’s Capabilities span from providing Public Health services in Biomedical Engineering, Bio-Pharmaceutical Research to IT & Cyber Security Solutions, Project Management, Data Analytics as well as Religious Services, Facility Management, Education Support services, and Infrastructure Management Services. LADGOV Corporation is dedicated to supporting its customers both in the private and federal space by fulfilling its commitment to each requirement and achieving exceptional results. Our staff uses modern cutting-edge technology to provide the best solutions to your mission needs. Satisfaction guaranteed!

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Williamsburg, VA, US

Social media

Facebook

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