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Hourly 411 Directory Assistance Operator Jobs (NOW HIRING)

Northwell Health

Ancillary Support Assoc

Staten Island, NY · On-site

$26.10 - $28.04/hr

Provides Emergency Department directory assistance to Physicians and others. * * Maintains all ... Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination ...

Northwell Health

Ancillary Support Assoc

Staten Island, NY · On-site

$18.25 - $25/hr

Provides Emergency Department directory assistance to Physicians and others. * * Maintains all ... Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination ...

Northwell

Ancillary Support Assoc

Staten Island, NY · On-site

$18.25 - $25/hr

Provides Emergency Department directory assistance to Physicians and others. * * Maintains all ... Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after-hours support, scheduled maintenance ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after-hours support, scheduled maintenance ...

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer privacy and telecommunications security. * Participate in after-hours support, scheduled maintenance ...

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Hourly 411 Directory Assistance Operator information

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$23

$46

$86

How much do hourly 411 directory assistance operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for hourly 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is an hourly 411 directory assistance operator?

Hourly 411 Directory Assistance Operators are customer service professionals who assist callers in finding telephone numbers, addresses, and other contact information. They typically work for telecommunications companies and respond to requests by referencing databases or online directories. These operators must have good communication skills, attention to detail, and the ability to quickly locate accurate information. The job is usually paid on an hourly basis and may involve working various shifts, including evenings and weekends.

What are the key skills and qualifications needed to thrive as an hourly 411 directory assistance operator?

To thrive as a 411 Directory Assistance Operator, you need strong verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer service software is typically required. Patience, active listening, and problem-solving abilities help operators efficiently address caller requests and resolve issues. These skills ensure accurate information delivery, customer satisfaction, and efficient handling of high call volumes.

What are some common challenges faced by hourly 411 directory assistance operators, and how can they be managed?

Hourly 411 Directory Assistance Operators often face the challenge of handling high call volumes while maintaining accuracy and professionalism. Calls can vary widely in complexity, and operators must quickly locate information, sometimes with limited details from callers. Managing stress and staying organized are key; many employers provide scripts and databases to streamline the process. Regular training and teamwork help operators stay up-to-date and share effective strategies for managing difficult or unclear requests.

What is the difference between Hourly 411 Directory Assistance Operator vs Customer Service Representative?

AspectHourly 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistanceHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, telecommunication settingsCall centers, retail, or office environments
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Job FocusProviding directory information via phoneAssisting customers with inquiries, support, and problem-solving

While both roles involve communication via phone and require similar credentials, the Hourly 411 Directory Assistance Operator primarily provides directory information in telecommunication settings, whereas the Customer Service Representative handles a broader range of customer inquiries across multiple industries.

More about Hourly 411 Directory Assistance Operator jobs

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What states have the most Hourly 411 Directory Assistance Operator jobs?

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What job categories do people searching Hourly 411 Directory Assistance Operator jobs look for?

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Hourly 411 Directory Assistance Operator jobs near you
Infographic showing various Hourly 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Health Services Response Advisor - San Antonio, Texas

Best Buy

San Antonio, TX • On-site

Full-time, Part-time

Retirement, PTO

Posted 9 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,792 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

As a Health Services Response Advisor, your primary responsibility will be to support both Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency telephone and electronic requests for assistance. These requests will include Operator Service assistance, supporting customers with manual phonebook updates, Lyft ride setup, and Directory assistance. As a Health Services Response Advisor, you will be expected to adhere to prescribed protocols, and process information with a high level of compassion and accuracy. You are an excellent fit for this role if you are seeking meaningful work are skilled at maintaining compassion and composure, even in high stress situations. 
This role is onsite, which means you would be required to train and work at a designated Best Buy Health location. After training you will join the same work model as the broader HSR department. The recruiter or hiring manager will provide more details during the hiring process. For this role, you must be located within a drivable distance to our office in San Antonio, Texas.
Health Services Response is a 24/7 department, we are looking for candidates able to work all shifts including overnights and weekends (additional shift differential pay for hours worked overnight and on weekends)
What you'll do

  • Assess the needs of individuals reaching out for support-whether for medical, social, or wellness reasons-across both urgent and routine situations
  • Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency
  • Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety Answering Points
  • Support transportation needs via dispatch of Lyft rides for customers
  • Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers
  • Monitor member incidents in real-time, responding to alerts and reports of non-compliance, collaborating with and escalating to clinical stakeholders as needed


Basic qualifications

  • Minimum 2 years of customer service and/or call center experience required
  • Prior certification and/or successful completion of the CSA certification coursework upon hire required (paid on the job training facilitated upon hire)


Preferred qualifications

  • 2 years of call center preferred
  • 2 years of experience working in healthcare and/or technology field preferred

What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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