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211 Operator Jobs (NOW HIRING)

Day Shift Production Forklift Operator

Georgetown, TX · On-site

$15.75 - $18.50/hr

Are you a motivated and reliable individual looking to join our team as a Forklift Operator? This ... Kreate - 211 Kreate Way Georgetown, Texas * Reporting: This position will report to the Process ...

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211 Operator information

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How much do 211 operator jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for 211 operator in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.71 per hour, depending on experience, location, and employer.

What does a typical workday look like for a 211 Operator?

As a 211 Operator, your typical day involves answering phone calls, texts, or online requests from individuals seeking information about social services such as housing, food assistance, and mental health resources. The role requires quickly assessing caller needs, accurately entering information into databases, and providing appropriate referrals or guidance. You’ll often work as part of a collaborative team, sometimes with schedules that include evenings, weekends, or holidays to ensure 24/7 accessibility. The environment is fast-paced and can be emotionally demanding, but offers the reward of making a direct impact on people’s lives in your community.

What is a 211 Operator job?

A 211 Operator is a trained professional who answers calls from individuals seeking information about community services and resources. They provide support by connecting callers to essential services such as housing assistance, food programs, mental health support, and disaster relief. Operators listen to callers' needs, assess their situations, and offer appropriate referrals. The role requires strong communication skills, empathy, and knowledge of available social services.

What are the key skills and qualifications needed to thrive in the 211 Operator position, and why are they important?

To thrive as a 211 Operator, you need strong communication abilities, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, information databases, and resource referral systems is typically necessary for daily operations. Compassion, patience, and resilience are standout soft skills due to the emotional nature of assisting callers in crisis or seeking support. These skills ensure that operators can efficiently connect individuals to essential resources while maintaining professionalism and empathy under pressure.

More about 211 Operator jobs
What cities are hiring for 211 Operator jobs? Cities with the most 211 Operator job openings:
What are the most commonly searched types of 211 Operator jobs? The most popular types of 211 Operator jobs are:
What states have the most 211 Operator jobs? States with the most job openings for 211 Operator jobs include:
Infographic showing various 211 Operator job openings in the United States as of July 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,222 per year, or $18.4 per hour.

Water Treatment Plant Operator - 211 Water Treatment Plant

Brunswick County, NC

NC • On-site

$22.85 - $37.49/hr

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 19 days ago


Job description

Salary: $22.85 - $37.49 Hourly
Location : 250 Grey Water Rd. Supply, NC
Job Type: Full-Time
Job Number: 01558
Department: 211 Water Treatment Plant
Opening Date: 07/01/2026
Closing Date: 7/19/2026 11:59 PM Eastern
About Us
Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.
Careers
At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.
About this Opportunity
Brunswick County Public Utility is currently accepting applications for a Water Treatment Operator to join our 211 Water Treatment Plant (WTP) located in Southport, North Carolina at 4305 Southport-Supply Road SE. Brunswick County's 211 WTP is a 6 million gallon per day (MGD) drinking water facility that pulls water from the Castle Hayne Aquifer. The facility utilizes lime softening, up-flow clarifiers, sand filtration and chlorination for disinfection.
The Water Treatment Operator is responsible for performing highly technical and specialized work related to the 211 Water Treatment Plant and associated distribution system, with the goal of providing overall high-quality drinking water to Brunswick County. Work involves the operation of water treatment plant processes and related equipment, including:
  • Collecting and testing water samples.
  • Controlling mechanical, electrical, pneumatic, and chemical feed systems associated with the water treatment process.
  • Making flow rate changes and chemical dosing changes.
  • Assisting in the preparation of a variety of reports and maintaining records related to the water treatment process.
  • Answering inquiries and addressing concerns from the public.
  • Performing janitorial and other duties as assigned, including working at other water treatment facilities in the county when needed.

Excellent interpersonal skills and the ability to exercise independent judgement and demonstrate initiative in all phases of work is required. The Water Treatment Operator reports to the Chief Utility Plant Operator.
Career Ladder
Brunswick County Public Utilities utilizes a career ladder program for advancement which allows employees to further their career in the water treatment field through promotion as advanced grades of NC Well Water Treatment Plant Operator certifications are attained. Promotions include a 5% increase in pay when all criteria are met.
  • Individuals who do not possess a NC Grade C Well Water Treatment Plant Operator Certification will be hired at a Trainee level.
  • Training and testing fees for water treatment operator certification are paid for by Brunswick County.
  • Placement as a Water Treatment Operator I, II, III, or IV based on NC Well Water Certification level (Grade C, Grade B, Grade A, etc.) and experience.
  • Employees with appropriate certification will be required to serve as Operator in Responsible Charge (ORC) or Back-up ORC as necessary.

Shift Schedule
The 211 Water Treatment Plant operates 24 hours per day, 7 days per week. Water Treatment Operators work 12-hour rotating shifts Monday - Sunday (3 days on, 2 days off, 2 days on, 3 days off) with every other weekend off.
  • Work schedules vary between 36 and 48 hours per week.
  • Shifts at the 211 Treatment Plant are 7:30am - 7:30pm (Days), and 7:30pm -7:30am (Nights).
  • Plant Operators will rotate from a day shift schedule to a night shift schedule once every 4 weeks.
  • Overtime is paid at time and one half after 40 hours worked in each work week.
  • Operators working night shift hours will receive night shift differential pay at a rate of $2.50 per hour.

This position is considered an ESSENTIAL EMPLOYEE POSITION under County policy and will be required to work to maintain essential operations during inclement weather, non-emergency closure, and/or closure due to a state of emergency/county disaster.
Education and Experience
High school diploma and one (1) to five (5) years of experience in a water/wastewater treatment or industrial facility preferred; OR any equivalent combination of training and experience which provides the required skills, knowledge, and abilities. Associate's degree in the field of natural sciences highly preferred.
  • Valid North Carolina or South Carolina Driver License required.
  • Possession of Grade C or higher Well Water Treatment Plant Operator Certificate issued by the State of North Carolina preferred.
  • Individuals hired at a Trainee level will be required to attain a NC Grade C Well Water Treatment Plant Operator Certification within the probationary period.

Physical Requirements
Must be physically able to operate personal computer, related office equipment, and motor vehicle. Physical demand requirements are for Medium Work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information
Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.
Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.
All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).
Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits.
Brunswick County offers the following benefits:
  • Vacation Leave
  • Sick Leave
  • Petty Leave
  • Paid Holidays
  • Longevity Pay
  • Health Insurance
  • 401 (k) Plan
  • 457 Deferred Compensation Plan
  • Term Life Coverage
  • Long Term Disability
  • Short Term Disability
  • Flexible Spending Accounts
  • Vision Insurance
  • Universal Life Insurance
  • Critical Illness
  • Tuition Assistance

01
How many years of experience do you have working in water treatment?
  • None
  • Less than 1 year
  • Between 1 and 5 years
  • Between 6 and 9 years
  • 10 or more years

02
Are you in the possession of NC Well Water Treatment Plant Operator Certificate? If yes, what grade (A, B, or C)?
  • Yes
  • No

03
Are you willing to work rotating twelve-hour shifts?
  • Yes
  • No

Required Question