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How much do 211 operator jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for 211 operator in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.71 per hour, depending on experience, location, and employer.

What does a typical workday look like for a 211 Operator?

As a 211 Operator, your typical day involves answering phone calls, texts, or online requests from individuals seeking information about social services such as housing, food assistance, and mental health resources. The role requires quickly assessing caller needs, accurately entering information into databases, and providing appropriate referrals or guidance. You’ll often work as part of a collaborative team, sometimes with schedules that include evenings, weekends, or holidays to ensure 24/7 accessibility. The environment is fast-paced and can be emotionally demanding, but offers the reward of making a direct impact on people’s lives in your community.

What is a 211 Operator job?

A 211 Operator is a trained professional who answers calls from individuals seeking information about community services and resources. They provide support by connecting callers to essential services such as housing assistance, food programs, mental health support, and disaster relief. Operators listen to callers' needs, assess their situations, and offer appropriate referrals. The role requires strong communication skills, empathy, and knowledge of available social services.

What are the key skills and qualifications needed to thrive in the 211 Operator position, and why are they important?

To thrive as a 211 Operator, you need strong communication abilities, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, information databases, and resource referral systems is typically necessary for daily operations. Compassion, patience, and resilience are standout soft skills due to the emotional nature of assisting callers in crisis or seeking support. These skills ensure that operators can efficiently connect individuals to essential resources while maintaining professionalism and empathy under pressure.

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211 Operator jobs near you
Infographic showing various 211 Operator job openings in the United States as of July 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,222 per year, or $18.4 per hour.

Lead Production Operator [NIGHT SHIFT]

Piramal Pharma Limited

Bethlehem, PA

$16.50 - $20/hr

Full-time

Posted 19 days ago

Job description

Be the First to Apply

Division

Piramal Critical Care

Piramal Critical Care (PCC), a business unit of Piramal Pharma, is the fourth-largest producer of inhaled anesthetics and a global player in hospital generics. We are motivated by our vision of commitment to delivering critical care solutions for patients and healthcare providers across the globe while achieving sustainable and profitable growth for all the stakeholders.

PCC maintains a wide presence across the US, Europe, and more than 100 countries across the globe. Its rich product portfolio includes Inhalation Anesthetics such as Sevoflurane, Isoflurane and Halothane as well as Intrathecal Baclofen therapy, for spasticity management.

PCC has a strong manufacturing and process development experience with wholly-owned, state-of-the-art manufacturing facilities in the United States and India, inspected periodically by the US FDA and the UK MHRA and other regulators. The strategic locations of our facilities help us supply high-quality products around the world, timely at optimal costs.

For more details, please visit https://www.piramalcriticalcare.com/global/

Job Title

Lead Production Operator [NIGHT SHIFT]

Job Description

Fills in for Shift Supervisor in training and other product duties. Leads the shift when the Shift Supervisor is off Follows operating procedures, rules and instructions to work in a safe fashion; is familiar with and understands all relevant procedures

Essential Duties and Responsibilities

  • Fills in for Shift Supervisor in training and other product duties. Leads the shift when the Shift Supervisor is off

  • Follows operating procedures, rules and instructions to work in a safe fashion; is familiar with and understands all relevant procedures

  • Help drive 5S and SFTI in the Manufacturing department

  • Plan, supervise, direct and engage in daily production operations and anticipate production problems, such that loss of production is minimized, and production and quality objectives are achieved

  • Assist the operators in the performance of their duties as necessary to meet production goals

  • Assists in troubleshooting automation and operational issues

  • Enter and review SAP data

  • Submit work orders and coordinate work with Maintenance

  • Report alarms and take appropriate action

  • Work with operators to verify operation of equipment

  • Achieve manufacturing schedule and production goals

  • May be required at times to perform tasks associated with the Production Operator and/or Control Room Operator job descriptions and duties, including running of manual and/or automated process steps

  • Responsible for producing manufacturing batch records that are completed and accurate utilizing both electronic and manually recorded data

  • Ensure manufacturing area and control systems are audit ready at all times with up to date documentation and a clean and organized environment

  • Cooperates with management and colleagues on site to provide a safe and healthy working environment

  • Create reports using electronic data from manufacturing systems

  • Reports all personal injuries, near misses, and accidents, however minor, to their supervisor and reports each in WSO

  • Understands and performs work activities in accordance with Current Good Manufacturing Practices (cGMP) (21 CFR 210 & 211) in all areas of business where the cGMPs apply.

  • Reads meters and gauges or automatic recording devices at specified intervals to verify operating conditions.

  • Operates and controls electric motors, pumps and valves to regulate flow of chemicals.

  • Adjusts manual controls or overrides automatic controls (when directed) to bring equipment into recommended or prescribed operating ranges, switch to backup equipment or systems, or to shut down equipment.

  • Sweeps, mops, dusts, polishes, waxes, etc. as needed.

  • Assists other functional departments when needed including: Maintenance, Packaging, Warehouse, Engineering, Quality Control, etc.

  • Performs other duties as requested by the Shift Supervisor.

Key Competencies(knowledge, skills, and abilities every person mustpossessto be successful)

Education/Experience

  • High school diploma required with three to five years minimum related experience and/or training; or equivalent combination of education and experience.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence in a clear and professional manner.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

  • Ability to compute rate, ratio and percent; and to draw and interpret bar graphs and scatter plots.

  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

  • Ability to deal with problems involving several concrete variables in standardized situations.

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