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Evening 411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Title: Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month ... directory assistance inquiries, locating the appropriate department, individual, or service, and ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

... operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings.

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ... Evening Compensation Range: $17.05 - $22.17 per hour, depending on experience You will be eligible ...

Simeio Solutions, LLC

WI · On-site

$140 - $190/hr

... operating model. * Identify configuration and operational gaps in the client's AD domains ... If you require assistance with completing this application, interviewing, completing any pre ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ... Evening Compensation Range: $17.05 - $22.17 per hour, depending on experience You will be eligible ...

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Evening 411 Directory Assistance Operator information

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How much do evening 411 directory assistance operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for evening 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is an Evening 411 Directory Assistance Operator?

Evening 411 Directory Assistance Operators are professionals who work primarily during evening hours to assist callers in finding telephone numbers and addresses for individuals, businesses, and government agencies. They answer incoming calls to the 411 service, access databases to retrieve accurate information, and provide it to the caller. These operators may also help with connecting calls or providing additional directory-related services as needed. Strong communication skills, attention to detail, and familiarity with information systems are important in this role.

What are the key skills and qualifications needed to thrive as an Evening 411 Directory Assistance Operator?

To excel as an Evening 411 Directory Assistance Operator, you need strong verbal communication skills, clear diction, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with telephone switchboards, directory databases, and customer relationship management (CRM) systems is often required. Patience, active listening, and the ability to stay calm under pressure are crucial soft skills for this role. These abilities ensure accurate information delivery, positive caller experiences, and efficient handling of high call volumes during evening hours.

What are some common challenges faced by Evening 411 Directory Assistance Operators, and how can they effectively handle them?

Evening 411 Directory Assistance Operators often encounter challenges such as managing high call volumes during peak hours and dealing with callers who may be frustrated or have unclear requests. To handle these challenges effectively, operators rely on strong communication skills, patience, and attention to detail. Familiarity with the directory database and quick problem-solving abilities are also essential for providing accurate information efficiently. Working during evening shifts may require adaptability to changing schedules and the ability to remain focused during quieter or busier periods.

What cities are hiring for Evening 411 Directory Assistance Operator jobs?

Cities with the most Evening 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Evening 411 Directory Assistance Operator jobs?

States with the most job openings for Evening 411 Directory Assistance Operator jobs include:

Evening 411 Directory Assistance Operator jobs near you

Central Station Operator

Sebastian

Kerman, CA • On-site

$22 - $25/hr

Full-time

Re-posted 16 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.


Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am


Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.


Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers


Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.


Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English


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