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Evening 411 Directory Assistance Operator Jobs (NOW HIRING)

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer ... Support major customer events requiring evening or weekend coverage. REQUIRED QUALIFICATIONS

TekSynap

VoIP Engineer

Washington, DC

Provide operator services, directory assistance, and conference call support. * Protect customer ... Support major customer events requiring evening or weekend coverage. REQUIRED QUALIFICATIONS

TekSynap

VoIP Engineer

Washington, DC · On-site

Provide operator services, directory assistance, and conference call support. * Protect customer ... Support major customer events requiring evening or weekend coverage. REQUIRED QUALIFICATIONS

TekSynap

VoIP Engineer

Washington, DC

Provide operator services, directory assistance, and conference call support. * Protect customer ... Support major customer events requiring evening or weekend coverage. REQUIRED QUALIFICATIONS

AHMC Healthcare

CONSOLE OPERATOR

Daly City, CA

$31.14 - $33.78/hr

... directory information. Shares information changes or messages concerning On-Call schedule with ... for evening, night and weekend duty. Operate overhead paging system, use personal pager when ...

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How much do evening 411 directory assistance operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for evening 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is an Evening 411 Directory Assistance Operator?

Evening 411 Directory Assistance Operators are professionals who work primarily during evening hours to assist callers in finding telephone numbers and addresses for individuals, businesses, and government agencies. They answer incoming calls to the 411 service, access databases to retrieve accurate information, and provide it to the caller. These operators may also help with connecting calls or providing additional directory-related services as needed. Strong communication skills, attention to detail, and familiarity with information systems are important in this role.

What are the key skills and qualifications needed to thrive as an Evening 411 Directory Assistance Operator?

To excel as an Evening 411 Directory Assistance Operator, you need strong verbal communication skills, clear diction, and basic computer literacy, usually supported by a high school diploma or equivalent. Familiarity with telephone switchboards, directory databases, and customer relationship management (CRM) systems is often required. Patience, active listening, and the ability to stay calm under pressure are crucial soft skills for this role. These abilities ensure accurate information delivery, positive caller experiences, and efficient handling of high call volumes during evening hours.

What are some common challenges faced by Evening 411 Directory Assistance Operators, and how can they effectively handle them?

Evening 411 Directory Assistance Operators often encounter challenges such as managing high call volumes during peak hours and dealing with callers who may be frustrated or have unclear requests. To handle these challenges effectively, operators rely on strong communication skills, patience, and attention to detail. Familiarity with the directory database and quick problem-solving abilities are also essential for providing accurate information efficiently. Working during evening shifts may require adaptability to changing schedules and the ability to remain focused during quieter or busier periods.

What cities are hiring for Evening 411 Directory Assistance Operator jobs?

Cities with the most Evening 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Evening 411 Directory Assistance Operator jobs?

States with the most job openings for Evening 411 Directory Assistance Operator jobs include:

Evening 411 Directory Assistance Operator jobs near you

VoIP Engineer - Secret Clearance REQUIRED

RCG Inc

Washington, DC

$130K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Location: Washington, DC (100% On-Site)
Salary Range: $130,000 to $145,000
Work Schedule: Full-Time | 100% On-Site | Five (5) Days per Week
Clearance Requirement: Active Secret Clearance REQUIRED| U.S. Citizenship Required | DoD 8570/8140-Compliant Certification Required

Who We Are

RCG, Inc. is a growing federal contracting company proudly Certified as a Great Place to Work. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality technology solutions to our federal government clients.

The Opportunity

RCG is seeking a VoIP Engineer with an active Secret clearance to support an ongoing federal contract in Washington, DC. This is a full-time, 100% on-site position requiring five (5) days per week in the office. The selected candidate will design, implement, maintain, and optimize enterprise voice communications infrastructure, including VoIP, unified communications, E911 services, and telephony systems supporting mission-critical federal operations throughout the Washington, DC metropolitan area.

What You'll Do

  • Design, install, configure, maintain, and support enterprise VoIP and telephony infrastructure.
  • Work with Federal clients on migration to modern architecture (e.g. Teams telephony).
  • Perform operational support and sustaining engineering for analog, digital, and VoIP telephone systems.
  • Install, configure, and maintain telephone system hardware, cabling, software, and associated infrastructure.
  • Support Moves, Adds, and Changes (MAC) activities across multiple customer locations.
  • Configure and maintain VoIP phones, softphones, Wi-Fi phones, call processors, gateway systems, and E911 services.
  • Maintain VoIP system interfaces and perform programming to ensure seamless connectivity.
  • Administer telephone firewall logging, monitoring, and security policies.
  • Maintain E911 infrastructure and emergency call routing.
  • Maintain EBS (Emergency Broadcast System).
  • Provide translations and routing for cellular and remote VoIP 911 services.
  • Monitor trunk utilization and recommend capacity improvements.
  • Generate telephone call detail reports and provide near real-time reporting for authorized personnel.
  • Support voice mail platforms, automated attendants, announcements, broadcast lists, and user messaging services.
  • Configure and maintain enterprise telephony features including:
    • Call forwarding
    • Call transfer
    • Three-way and six-way conferencing
    • Hunt groups
    • Call park
    • Call pickup
    • Caller ID
    • Speed dial
    • Voicemail services
  • Develop user guides, operating procedures, and technical documentation.
  • Provide operator services, directory assistance, and conference call support.
  • Protect customer privacy and telecommunications security.
  • Participate in after-hours support, scheduled maintenance windows, and an on-call rotation.
  • Support major customer events requiring evening or weekend coverage.

What We're Looking For

Required Qualifications

  • Active Secret Clearance (or higher).
  • U.S. Citizenship required.
  • Bachelor's degree in computer science, Engineering, Information Technology, Business Management, or a related field (or equivalent experience).
  • Minimum four (4) years of experience supporting enterprise VoIP and Video Teleconferencing (VTC) environments.
  • Must hold DoD 8570/8140-Compliant Certification
  • Experience administering enterprise VoIP and unified communications infrastructure.
  • Experience supporting:
    • VoIP call processors
    • Softphones
    • Wi-Fi phones
    • Voice gateways
    • E911 systems
  • Experience performing telecommunications Moves, Adds, and Changes (MAC).
  • Experience with Cisco Unified Communications Manager (CUCM), 15.0 preferred.
  • Experience with Cisco Unity Connection.
  • Experience with Cisco Jabber.
  • Strong understanding of voice networking, routing, switching, and telephony systems.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to participate in an on-call rotation and occasional evening or weekend support.

Preferred Qualifications

  • Experience supporting federal government telecommunications environments.
  • Experience administering SIP trunk and voice gateways.
  • Experience with telecommunications security and voice firewalls.
  • Experience migrating VoIP systems in modernization efforts.
  • Experience in Teams Telephony or similar virtual cloud PBX solution (e.g. Webex, Broadworks)

Work Environment

  • Full-time position.
  • 100% On-Site in Washington, DC (subject to change).
  • Standard first-shift schedule with rotating on-call responsibilities.
  • Occasional evening, weekend, and holiday support based on operational requirements.

Please Note

Due to the secure nature of this federal program:

  • U.S. Citizenship is required.
  • An active Secret clearance is required prior to employment.
  • Employment is contingent upon successfully completing the required government background investigation and customer onboarding requirements. The selected candidate cannot begin employment until all requirements have been successfully completed.

Why You'll Love Working Here

  • Competitive salary
  • Work for a company proudly Certified as a Great Place to Work.
  • Support mission-critical federal communications infrastructure.
  • Work with cutting-edge Cisco VoIP and Unified Communications technologies.
  • Collaborate with a highly skilled engineering team in a dynamic, mission-focused environment.
  • Opportunities for technical training, certification, and career advancement.
  • Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and a 401(k) with company match.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

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