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411 Directory Assistance Operator Jobs (NOW HIRING)

NY United Health Services

Telephone Operator

Binghamton, NY

$17.05 - $22.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

The Davey Tree Expert Company

Jarraff Operator

Knoxville, TN · On-site

$14.75 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Jarraff Operator Company: Wolf Tree, Inc. Locations: Knoxville, TN Additional Locations: n/a Work ... If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.

The Davey Tree Expert Company

Jarraff Operator

Knoxville, TN

$14.75 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Position involves operating Jarraff equipment on utility right-of-way * Responsible for equipment ... If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.

Principle Choice Solutions LLC

Switchboard Operator

Atlanta, GA · On-site

$14.50 - $18.25/hr

... directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting ...

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

... directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting ...

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

... directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting ...

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411 Directory Assistance Operator information

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How much do 411 directory assistance operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 411 directory assistance operator, and why are they important?

To thrive as a 411 Directory Assistance Operator, you need excellent verbal communication, active listening, and strong data entry skills, often with a high school diploma or equivalent. Familiarity with computerized directory systems and telephone switchboards is typically required, though formal certifications are rarely needed. Patience, problem-solving ability, and a helpful attitude distinguish top performers in this role. These skills ensure accurate and efficient assistance to callers, maintaining high levels of customer satisfaction.

What does a 411 Directory Assistance Operator do?

A 411 Directory Assistance Operator provides phone number and address information to callers by accessing directory databases. They verify customer requests, use communication skills to assist efficiently, and often work in call centers with standard operating procedures. Strong communication and computer skills are typically required for this role.

What does a typical shift look like for a 411 directory assistance operator?

A typical shift for a 411 Directory Assistance Operator involves answering incoming calls from customers requesting phone numbers, addresses, or other directory information, often using specialized software to quickly retrieve and relay accurate data. Operators usually work in a call center environment, either on-site or remotely, as part of a team of other customer service professionals. Depending on the employer, shifts may include evenings, weekends, or holidays to support around-the-clock service. Throughout the shift, you'll be expected to maintain a friendly, professional tone and manage a steady volume of calls while meeting quality and response time targets.

What is a 411 directory assistance operator?

A 411 Directory Assistance Operator helps callers find phone numbers, addresses, and general contact information for individuals or businesses. They use specialized databases and software to quickly retrieve and relay accurate information. Operators must have strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. This role is essential for those who need assistance finding contact details without internet access or when traditional directories are unavailable.

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411 Directory Assistance Operator jobs near you
Infographic showing various 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Sr. Active Directory Developer (Puerto Rico)

Raytheon Technologies

Santa Isabel, PR • On-site

Full-time

Medical, Life, Retirement

Posted 11 days ago

Job description

Date Posted:
2026-08-04
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
RTX is seeking an experienced Sr Active Directory Developer with a strong focus on Identity Management to join our IT team. The successful candidate will be responsible for developing, implementing, and managing identity and access management solutions within our Active Directory environment. This role requires in-depth knowledge of Active Directory, identity management principles, and related technologies to ensure secure and efficient user access across the organization.
What You Will Do
  • Design, deploy, and manage Active Directory environments, including domain controllers, organizational units, group policies, and user accounts with a specific focus on identity management
  • Develop and implement identity and access management (IAM) solutions, ensuring secure authentication, authorization, and user provisioning
  • Create and maintain comprehensive identity management policies, procedures, and documentation
  • Monitor and troubleshoot Active Directory and IAM-related issues to ensure high availability and optimal performance
  • Conduct regular audits and compliance checks to ensure adherence to security and operational standards
  • Collaborate with other IT teams to integrate Active Directory and IAM solutions with various applications and systems
  • Develop and maintain scripts and automation tools to streamline identity management processes
  • Provide technical support and guidance to IT staff and end-users regarding Active Directory and IAM-related issues
  • Stay current with industry trends and best practices related to Active Directory, IAM, LDAP and security
  • Level 2 and 3 support for issues across the enterprise
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have
  • Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience
  • 5 years experience as an Active Directory Developer or similar role, with a strong focus on identity management.
  • 5 years experience in Active Directory architecture, design, and administration
  • 5 years experience with PowerShell scripting specifically for identity management tasks
  • 5+ years experience in administration of Linux systems with LDAP/VDS

Qualifications We Prefer
  • Certifications such as Microsoft Certified: Identity and Access Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Experience with Microsoft Azure Active Directory and Azure Identity Management services
  • Proficiency in Python, Pearl, Bash and YAML
  • Knowledge of identity and access management principles and practices, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC)
  • Familiarity with IAM tools and platforms such as SDO (Secret Double Octopus, SailPoint, or similar
  • Excellent problem-solving and troubleshooting skills and strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Understanding of networking concepts and protocols related to Active Directory and IAM
  • Experience with GIT, Agile/Scrum processes, and Windows and Linux Server operating systems, and DevOps processes

What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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