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411 Directory Assistance Operator Jobs (NOW HIRING)

Aptiv PLC

Active Directory Operations Engineer

Troy, MI · On-site

$50 - $65.50/hr

QUALIFICATIONS * 5-7 years managing and operating large-scale global Active Directory environments ... Relocation assistance may be available * Learning and development opportunities * Discount programs ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

Tekberry

Telecommunications Attendant I

Stanford, CA · On-site

$25/hr

... Operator Services Unit. This role serves as a primary point of contact for incoming calls ... Provide directory assistance and connect callers to appropriate departments, staff, physicians ...

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How much do 411 directory assistance operator jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the 411 Directory Assistance Operator position, and why are they important?

To thrive as a 411 Directory Assistance Operator, you need excellent verbal communication, active listening, and strong data entry skills, often with a high school diploma or equivalent. Familiarity with computerized directory systems and telephone switchboards is typically required, though formal certifications are rarely needed. Patience, problem-solving ability, and a helpful attitude distinguish top performers in this role. These skills ensure accurate and efficient assistance to callers, maintaining high levels of customer satisfaction.

How to become a 411 operator?

To become a 411 directory assistance operator, candidates typically need a high school diploma or equivalent and strong communication skills. Training is usually provided on the job, and familiarity with directory databases and customer service is beneficial. Some positions may require passing a background check and working flexible hours.

How much do 411 operators make?

411 directory assistance operators typically earn an average hourly wage of around $10 to $15, with annual salaries ranging from approximately $20,000 to $30,000. Compensation can vary based on experience, location, and the employer, and the job often requires good communication skills and familiarity with directory databases.

What does a typical shift look like for a 411 Directory Assistance Operator?

A typical shift for a 411 Directory Assistance Operator involves answering incoming calls from customers requesting phone numbers, addresses, or other directory information, often using specialized software to quickly retrieve and relay accurate data. Operators usually work in a call center environment, either on-site or remotely, as part of a team of other customer service professionals. Depending on the employer, shifts may include evenings, weekends, or holidays to support around-the-clock service. Throughout the shift, you'll be expected to maintain a friendly, professional tone and manage a steady volume of calls while meeting quality and response time targets.

What job makes $10,000 a month without a degree?

A 411 Directory Assistance Operator typically does not earn $10,000 a month without a degree; most such roles pay lower wages. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or entrepreneurs, which rely on experience, skills, and performance rather than formal education. These positions may require strong communication, sales skills, or business acumen.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve irregular hours or high responsibility. Such earnings are usually associated with freelance, contract, or commission-based work in certain industries.

What is a 411 Directory Assistance Operator job?

A 411 Directory Assistance Operator helps callers find phone numbers, addresses, and general contact information for individuals or businesses. They use specialized databases and software to quickly retrieve and relay accurate information. Operators must have strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. This role is essential for those who need assistance finding contact details without internet access or when traditional directories are unavailable.

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What cities are hiring for 411 Directory Assistance Operator jobs? Cities with the most 411 Directory Assistance Operator job openings:
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411 Directory Assistance Operator jobs near you
Infographic showing various 411 Directory Assistance Operator job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,891 per year, or $46.6 per hour.
PBX Operator (Full-Time, Tue 10A-8P Weds- Fri 12P-10P)

PBX Operator (Full-Time, Tue 10A-8P Weds- Fri 12P-10P)

Washington Regional

Fayetteville, AR • On-site

Full-time

Posted yesterday

Washington Regional Medical System rating

6.4

Company rating: 6.4 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

633rd of 872 rated healthcare providers

Job description

Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region's only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the PBX Operator reports to the Service Desk Manager. This position is responsible for managing the hospital's telephone switchboard and communication systems to ensure efficient and accurate call routing. This position serves as the first point of contact for internal and external callers, providing courteous and professional assistance while maintaining confidentiality and compliance with hospital policies. The PBX Operator also monitors emergency communication systems and supports critical response protocols.
Essential Position Responsibilities
  • Operate the hospital's PBX (Private Branch Exchange) system to route incoming, outgoing, and interoffice calls promptly and accurately in a high-volume call center environment.
  • Provide directory assistance and maintain updated contact lists for hospital staff and departments.
  • Process complex emergency tasks for safety codes through administering call team notifications, documentation, and dissemination of information for all calls while notifying appropriate personnel and following call and code requirements and maintain standards of operations.
  • Adhere to strict guidelines related to the security and integrity of patient and organizational data to ensure the release of information is consistent with all privacy policies and within HIPAA guidelines.
  • Assist with paging and overhead announcements as required.
  • Maintain accurate logs of calls, messages, and emergency notifications.
  • Maintain adherence to the standards of customer service, effective communication and courtesy that fosters positive working relationships and ensure effectively meeting and maintaining established standards for every interaction and effective de-escalation protocol.
  • Assist with providing coverage on any shift, as needed to staff a 24/7 department.

Additional Responsibilities
  • Support disaster recovery and emergency communication procedures.
  • Assist in training new PBX operators on system use and hospital protocols.
  • Participate in periodic audits of contact directories and emergency procedures.
  • Maintain knowledge of hospital departments, services, and key personnel for efficient call handling.

Qualifications
Education
  • Required: High school diploma or equivalent.
  • Preferred: Additional coursework or certification in telecommunications or customer service.

Experience
  • 1-2 years of experience in a PBX or call center environment, preferably in healthcare.
  • Familiarity with multiline phone systems and paging equipment.

Knowledge & Skills
  • Strong verbal communication and customer service skills.
  • Ability to remain calm and professional during emergencies.
  • Basic computer skills and experience with call management software.
  • Knowledge of hospital emergency codes and procedures (preferred).

Work Environment: This position will spend 90% of work time sitting while performing frequent repetitive motions such as picking up a telephone, typing, and speaking for the duration of their scheduled shift. This position will spend 10% of work time standing and/or walking short distances while occasionally pushing, pulling, lifting and/or carrying up to 50 lbs.

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