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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

IT America Inc

Windows Active Directory Engineer

Warren, NJ · On-site

$54.75 - $71.75/hr

Position: Windows Active Directory Engineer Location: Warren, NJ (3 Days Hybrid) Duration ... operating systems, including virus updates, patches, and performance tuning * Managing user ...

Berkley

Sr. Systems Engineer (Active Directory)

Wilmington, DE

$51.25 - $67/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AD Management: Develop, implement, and maintain the AD architecture, including forests, domains ... In-depth knowledge of Windows Server operating systems (2016, 2019, 2022, 2025) and their roles ...

Berkley

Sr. Systems Engineer (Active Directory)

Wilmington, DE

$51.25 - $67/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AD Management: Develop, implement, and maintain the AD architecture, including forests, domains ... In-depth knowledge of Windows Server operating systems (2016, 2019, 2022, 2025) and their roles ...

Eliassen Group

Active Directory Administrator IV

Quantico, VA · On-site

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support change management activities, including submitting and implementing approved changes ... These tools assist our hiring teams in different ways, including but not limited to, assistance in ...

Berkley

Sr. Systems Engineer (Active Directory)

Wilmington, DE · On-site

$51.25 - $67/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AD Management: Develop, implement, and maintain the AD architecture, including forests, domains ... In-depth knowledge of Windows Server operating systems (2016, 2019, 2022, 2025) and their roles ...

Eliassen Group

Active Directory Administrator IV

Quantico, VA · On-site

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support change management activities, including submitting and implementing approved changes ... These tools assist our hiring teams in different ways, including but not limited to, assistance in ...

Nucor

Front Gate Utility

Birmingham, AL

... loads, managing proper entrance integrity, phone directory assistance, operational duties in the Shipping Department, ensuring all Front Gate documentation is accurate, and all procedures and ...

Tata Consultancy Service Limited

Active Directory L3

Salisbury, NC · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conditional Access, MFA, and identity lifecycle management. ADFS * Federation setup, DR planning ... Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-KR3 ...

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Manager 411 Directory Assistance Operator information

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$80.5K

$154K

$198K

How much do manager 411 directory assistance operator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What does a manager 411 directory assistance operator do?

A manager 411 directory assistance operator oversees the operation of directory assistance services, ensuring accurate and efficient phone number and address retrieval for callers. They may supervise staff, handle escalations, and use communication tools to coordinate information delivery in a customer service environment.

What cities are hiring for Manager 411 Directory Assistance Operator jobs?

Cities with the most Manager 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Manager 411 Directory Assistance Operator jobs?

States with the most job openings for Manager 411 Directory Assistance Operator jobs include:

Manager 411 Directory Assistance Operator jobs near you

Windows Active Directory Engineer

IT America Inc

Warren, NJ • On-site

$54.75 - $71.75/hr

Contractor

Re-posted 4 days ago

Job description

Position: Windows Active Directory Engineer

Location: Warren, NJ (3 Days Hybrid)

Duration: Long term contract

Job Description:

We are looking for an SME with Global Customer Support experience in Windows /Active Directory technologies. Ideal candidate should have minimum 10 plus years of experience in managing large data center technologies with below mentioned skills.  He/she should have excellent verbal and written communication skill and willing to work in US business hours.

Key Highlights of the role below:

  • Windows Server provisioning
  • Windows OS in place upgrades
  • Windows Server Troubleshooting
  • Remote Desktop Services ( RDS )
  • Active Directory and Group policy
  • Migration of Certificate Authority role and certificates in general
  • WSUS and MS Intune for Server Patching
  • Knowledge on VMware Vcenter and virtual machines
  • troubleshooting skill in MS-CLUSTER

Windows Administration:

  • Excellent knowledge in Active Directory Upgradation and Migration
  • Hands on experience in Windows OS upgradation from 2008/2012 to latest version
  • Experience in automating Day to day task using PowerShell
  • Knowledge of Azure Active directory, AD Syc ,etc.
  • Hands on experience in managing RDS and Terminal services
  • Excellent knowledge Group policy
  • Experience in managing, DNS and DHCP, IIS and FTP, Certificate Services
  • Strong knowledge in Active Directory Groups, Login script, gMSA, Group policy and managing System Registry changes
  • Excellent knowledge in troubleshooting Windows Server 2012/2016/2019/2022 OS-based performance issues
  • Experience in setting up Windows cluster setup and troubleshooting
  • Group Policy Objects, registry and files system security as needed
  • Deploying and testing: Deploying and testing Windows operating systems, including virus updates, patches, and performance tuning
  • Managing user accounts: Managing user accounts, permissions, and access rights to ensure security and prevent unauthorized access
  • Knowledge in SCOM, SCCM tools for performing server monitoring and scheduling a various task – SCOM or SCCM tool deployment knowledge is not required
  • Manage scheduled WSUS based server patching and troubleshoot patching failure issues.
  • Ensure server patching post check and pre-check is done and ensure service is up and running.