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Manager 411 Directory Assistance Operator information

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$80.5K

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How much do manager 411 directory assistance operator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What does a manager 411 directory assistance operator do?

A manager 411 directory assistance operator oversees the operation of directory assistance services, ensuring accurate and efficient phone number and address retrieval for callers. They may supervise staff, handle escalations, and use communication tools to coordinate information delivery in a customer service environment.

What cities are hiring for Manager 411 Directory Assistance Operator jobs?

Cities with the most Manager 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Manager 411 Directory Assistance Operator jobs?

States with the most job openings for Manager 411 Directory Assistance Operator jobs include:

Manager 411 Directory Assistance Operator jobs near you

Active Directory Administrator IV

Eliassen Group

Quantico, VA • On-site

$40 - $45/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Key responsibilities

  • Provide Tier III support for Active Directory and related infrastructure technologies.

  • Maintain the health, availability, and performance of Active Directory and DNS services.

  • Support Active Directory projects, upgrades, migrations, and ongoing improvements.

Job description

Description:

On-site in Quantico, VA

Our client seeks an experienced Active Directory Administrator IV to support a large-scale enterprise environment with over 265,000 user accounts and 140,000 computer accounts across multiple Active Directory domains. The role provides Tier III support for critical directory services and infrastructure technologies in a highly secure environment.

Due to federal security clearance requirements, applicant must be a United States Citizen with an active Top Secret clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $45.00/hr. w2

Responsibilities:
  • Provide Tier III support for Active Directory and related infrastructure technologies.
  • Maintain the health, availability, and performance of Active Directory and DNS services.
  • Resolve escalated support tickets and coordinate with Tier II and engineering teams.
  • Administer Active Directory, DNS, DHCP, Group Policy Objects (GPOs), and directory services technologies.
  • Support change management activities, including submitting and implementing approved changes.
  • Monitor system performance and proactively address issues impacting service availability.
  • Implement technical solutions to operational requirements using existing and emerging technologies.
  • Support Active Directory projects, upgrades, migrations, and ongoing improvements.
  • Conduct DISA STIG analysis and remediation activities.
  • Create and maintain technical documentation, procedures, and support guides.
Experience Requirements:
  • 7+ years of Active Directory administration experience.
  • Strong experience with Active Directory 2019/2022.
  • Thorough knowledge of Windows Server 2019/2022.
  • Experience managing DNS, DHCP, Group Policy, and enterprise directory services.
  • PowerShell scripting experience for Active Directory administration and troubleshooting.
  • VMware virtualization experience.
  • Experience with firewall administration, certificates, and DMZ environments.
  • Experience troubleshooting enterprise server performance and infrastructure issues.
  • Professional Microsoft certification (MCSA, MCSE, or Microsoft Windows Server Hybrid Administrator).
  • DoD 8570/8140 IAT Level III certification (CISSP, CASP+, GCIH, GCED, CCNP Security, etc.).
  • Active Top Secret clearance required.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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