From Home 411 Directory Assistance Operator Jobs

Date Posted:

2026-07-08

Country:

United States of America

Location:

US-CT-FARMINGTON-0004 ~ 4 Farm Springs Rd ~ 4 FARM SPRINGS

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Position Overview:

The Backup & Recovery Specialist ensure the resilience and continuity of an organization's Directory Management environment by managing comprehensive backup solutions, developing disaster recovery plans, and executing recovery procedures to minimize downtime and data loss.

What You Will Do

• Implementation, schedule, and monitor regular backups for Active Directory (AD), domain controllers, LDAP, and other Directory Management related systems.
• Develop, document, and test detailed DR plans and procedures for Directory Management systems (AD, ARS, LDAP, VDS, VMWare, Entra…), including failover strategies and business continuity.
• Perform data restoration from backups, troubleshooting issues with corrupted or lost AD objects (users, groups, GPOs) as well as other related applications.
• Conduct regular drills and testing to validate backup integrity and recovery processes, ensuring RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets are met.
• Implement security measures for backup data, manage encryption, and ensure compliance with data protection policies.
• Utilize monitoring tools to proactively identify issues and generate reports on backup success rates and system health.
• Work with other IT teams (Network, Systems, Security) to integrate Directory Management backup solutions and support broader infrastructure.
• Maintain comprehensive documentation for all backup, recovery, and DR configurations as well as procedures.
• Investigate and resolve complex issues related to Directory Management services, authentication, and recovery failures.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.
• Experience with Microsoft Active Directory, DNS, DHCP, GPOs.
• Experience in enterprise backup solutions (e.g., Quest Recovery Manager for AD FE, Windows Bare Metal Backup, Rubrik, LDAP, VDS, ARS, GPO Admin).
• Experience working with storage platforms (SAN/NAS, Object Storage) and virtualization (VMware, Cloud, Hyper-V).
• Experience working with disaster recovery principles, business continuity, RTO/RPO.

Qualifications We Prefer

• Excellent analytical, troubleshooting, and communication skills.
• Strong scripting skills (PowerShell) for automation.
• Certifications Preferred (e.g., MCSE, Azure Fundamentals, Entra Identity, Security, CompTIA).

Learn More & Apply Now!

Work Location

This is a hybrid role, Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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