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Commission 411 Directory Assistance Operator Jobs

NY United Health Services

Telephone Operator

Binghamton, NY

$17.05 - $22.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

The Davey Tree Expert Company

Jarraff Operator

Knoxville, TN · On-site

$14.75 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Jarraff Operator Company: Wolf Tree, Inc. Locations: Knoxville, TN Additional Locations: n/a Work ... If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.

The Davey Tree Expert Company

Jarraff Operator

Knoxville, TN

$14.75 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Position involves operating Jarraff equipment on utility right-of-way * Responsible for equipment ... If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.

Principle Choice Solutions LLC

Switchboard Operator

Atlanta, GA · On-site

$14.50 - $18.25/hr

... directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting ...

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

... directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting ...

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

... directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting ...

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All Jobs411 Directory Assistance Operator JobsCommission 411 Directory Assistance Operator Jobs

Commission 411 Directory Assistance Operator information

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$23

$46

$86

How much do commission 411 directory assistance operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for commission 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Commission 411 Directory Assistance Operator?

Commission 411 Directory Assistance Operators are professionals who assist callers by providing telephone numbers, addresses, and other contact information for individuals, businesses, and organizations. They use specialized databases and directories to quickly locate accurate information requested by customers. These operators play a key role in customer service for telecommunications companies and must have strong communication and problem-solving skills. Their work is often performed in call centers, and they may also handle additional requests such as connecting calls or providing general information.

What are the key skills and qualifications needed to thrive as a Commission 411 Directory Assistance Operator?

To thrive as a Commission 411 Directory Assistance Operator, you need excellent verbal communication, a clear speaking voice, strong listening skills, and a high school diploma or equivalent. Familiarity with telephone switchboards, computer directory databases, and call handling systems is typically required. Patience, attention to detail, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure accurate information delivery, efficient call processing, and positive customer experiences in a fast-paced environment.

What is the difference between Commission 411 Directory Assistance Operator vs Customer Service Representative?

AspectCommission 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistance protocolsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers or telecommunication offices, handling directory inquiriesVarious settings including call centers, retail, or office environments
Industry UsageTelecommunications, directory assistance servicesMultiple industries including retail, tech, healthcare
Search & Comparison IntentFocuses on directory assistance and telecommunication rolesBroader customer support roles across industries

The Commission 411 Directory Assistance Operator primarily handles directory inquiries within the telecommunications industry, requiring specific training and working in call centers. Customer Service Representatives have a broader role across various industries, often with similar credentials but different work environments. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges faced by a Commission 411 Directory Assistance Operator, and how can they be managed?

Commission 411 Directory Assistance Operators often face challenges such as handling high call volumes during peak hours, managing difficult or impatient callers, and quickly retrieving accurate information under time pressure. To manage these challenges, operators rely on strong communication skills, familiarity with directory systems, and effective stress management techniques. Regular training and support from colleagues and supervisors also help operators stay updated on procedures and maintain excellent service quality.
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Commission 411 Directory Assistance Operator jobs near you
Infographic showing various Commission 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

User Support Specialist II - Active Directory/Data Center

University Hospital

Newark, NJ • On-site

$82K - $99K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

University Health System (San Antonio) rating

8.0

Company rating: 8.0 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 887 rated healthcare providers

Job description

Overview
About the Role
Responsible for implementation and/or maintenance of Active Directory. Manages the operation of Active Directory and client server-based applications. Provides network and PC systems coordination and integration for services with acceptable University Hospital policies and procedures. Responsible for the tasks in support of day-to-day Servers, Active Directory and applications and related clinical departments.
Recommends, develops, configures, installs, monitors, and supports University Hospital server hardware and software for client server-based computer systems. Assists with ensuring the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management and maintenance of Active Directory. Assists in maintaining the security, integrity, and safety of the Active Directory, data center and servers. Diagnoses, resolves, and documents hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.
Responsibilities
What You'll Do
  • Evaluates and installs Active Directory, related software, operating system software and applicatio
  • Provides server management on hardware and software.
  • Conducts problem analysis of Active Directory software and hardware problems, finding the resolution of server related software problems, local area network server installation and configuration; administers security and backup procedures for servers; participates in software and hardware evaluation.
  • Maintains technologies (including but not limited to Active Directory, Group Policy, etc.) to insure server security; conducts research on server hardware, software, and protocols in support of procurement and development efforts, and provides recommendations to senior Server Administrators.
  • Maintains, troubleshoots, and administers the use of, server networks, computer workstations, connections to the internet and peripheral equipment.
  • Configures, maintains, and operates master consoles to monitor the performance of servers and networks and to coordinate access and use of computer networks.
  • Installs, maintains, troubleshoots, and upgrades web-server hardware and software.
  • Deploys and manages virtual machines (VMs) using VMware vSphere and vCenter templates.
  • Monitors virtual environments including ESXi host health, CPU/memory resource utilization, and data store capacity.
  • Manages VM snapshots and basic provisioning tasks during scheduled maintenance windows.
  • Assists with storage and backup environments, ensuring virtual machine backups complete successfully.
  • Assists with enterprise storage management, monitoring fabric connectivity, capacity, and performance indicators across Fibre Channel SAN environments.
  • Aids senior administrators in routine provisioning tasks, host registration, and health monitoring within Dell PowerMax and Pure Storage management arrays.

Qualifications
What You'll Bring
Required:
  • Bachelor's degree in Computer Science, Engineering, Business Administration, Math or Electrical Engineering, or other related field.
  • Three (3) years of related work experience in Information Technology and experience with Windows servers and operating systems.
  • Hands-on technical knowledge of server and PC operating systems, including Active Directory, Windows Servers.
  • Experience installing, configuring, and maintaining server hardware and associated equipment. General knowledge of storage technologies such as SAN.
  • Knowledgeable of database requirements for high availability, multi-function environments.
  • Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments, and the general public.
  • Equivalent education, experience and/or training may be substituted for the degree requirements.

Preferred:
  • Knowledge of PowerShell scripting to automate Active Directory tasks and strong knowledge of Group Policy creation is preferred.
  • Strong working experience with hardware, server OS, Active Directory, Group Policies, etc. Certification in MCP, MOS, MTA, MCSE or MCSA preferred.

What We Offer
  • Vacation Time
  • Medical & Prescription Drug Coverage
  • Dental & Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Short- & Long-Term Disability Insurance
  • Pension Plan
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Professional Development

Compensation
The expected salary range for this position is PS28S: Min. $82,013 Mid. $99,005 - Max. $118,046 per year, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we'd love to meet you.
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit

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