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$23

$46

$86

How much do directory assistance operator jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Directory Assistance Operator, and how can they be managed effectively?

Directory Assistance Operators often handle a high volume of calls, requiring them to respond quickly to customer requests while maintaining accuracy under time pressure. Managing repetitive requests and occasionally dealing with frustrated callers can be challenging, but effective training and support systems help operators succeed. Staying organized, practicing stress-management techniques, and actively improving communication skills can enhance job satisfaction and performance. Operators also benefit from team collaboration and regular feedback, which foster continuous improvement in delivering clear, reliable assistance to the public.

What are the key skills and qualifications needed to thrive in the Directory Assistance Operator position, and why are they important?

Directory Assistance Operators require excellent verbal communication skills, strong attention to detail, and basic computer literacy, typically with a high school diploma or equivalent. Familiarity with telephony systems, customer relationship management (CRM) software, and fast data entry platforms is common for this role. Patience, active listening, and the ability to remain calm under pressure are important soft skills for operators. These competencies ensure customers receive accurate information quickly and experience friendly, professional assistance in a high-volume call environment.

What is a Directory Assistance Operator job?

A Directory Assistance Operator helps callers find phone numbers, addresses, and other contact details by searching a directory database. They assist individuals who need help locating businesses, government offices, or personal listings. Operators must listen carefully, input search queries accurately, and provide correct information quickly. Strong communication and customer service skills are essential for success in this role.

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What cities are hiring for Directory Assistance Operator jobs? Cities with the most Directory Assistance Operator job openings:
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Directory Assistance Operator jobs near you
Infographic showing various Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.
System Administrator/Operator

System Administrator/Operator

Cortek Inc

Fernandina Beach, FL • On-site

Contractor

Posted 14 days ago

Job description

System Administrator/Operator
Location: BUMED DET (Jacksonville, FL) or BUMED DET NMRA (St. Louis, MO)
Description: CORTEK is seeking a System Administrator/Operator to support network operations at BUMED detachment locations. The System Administrator will be responsible for managing enterprise resources, Active Directory, and ensuring the stability and integrity of local IT systems. This role is crucial for providing reliable IT services to personnel at BUMED's detachments.
Key Responsibilities:
  • Manage enterprise resources at the site, including print servers and file servers.
  • Manage local print queues and ensure routine updates are completed.
  • Manage the local site Organizational Unit (OU) through the Military Joint Active Directory (mJAD).
  • Create, administer, and maintain Active Directory (AD) and Group Policy (GPO) objects.
  • Add objects to the mJAD within the local site OU and align them to the correct GPOs.
  • Maintain the validity of active user accounts, validate unmanaged accounts, and delete user objects as needed.
  • Support the Enterprise with SCCM distribution point or Microsoft Endpoint Configuration Manager (MECM) requirements.
  • Provide local E-mail Exchange administration and Office 365 (O365) entitlement manager services.
  • Ensure local site resources are STIG compliant.

Job Requirements and Experience
  • Bachelor's degree in computer science, Information Technology, or other computing-related disciplines.
  • Five (5) years of IT systems infrastructure experience in a similar capacity.

Required Certifications: CompTIA Security+, Microsoft Certified Systems Engineer (MCSE).
  • Must meet DoD 8570.01-M IAT-II certification requirements.
  • Experience in system administration within a Windows environment, including Active Directory, GPO, and server management.
  • Familiarity with SCCM/MECM and Exchange/O365 administration.

Clearance:
  • Must be a U.S. Citizen.
  • Must possess a minimum of an active Secret security clearance.

About CORTEK: Founded in 2003, CORTEK is a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in Chemical, Biological, Radiological, and Nuclear (CBRN) defense, Weapons of Mass Destruction (WMD) terrorism prevention, Counter-WMD (CWMD) support services, and Freedom of Information Act (FOIA)/Privacy Act support. With over a decade of experience, CORTEK has delivered mission-critical solutions to government clients, including the Department of State (DOS), Department of Homeland Security (DHS), Department of Justice (DOJ), and Department of Defense (DoD). Our proven track record includes 12 years of incumbency on DOS contracts supporting WMD threat mitigation and consequence management programs, as well as comprehensive support for the Defense Threat Reduction Agency's (DTRA) technical and strategic objectives across Physical and Biological Sciences, Engineering, Policy, and Operations. Additionally, CORTEK has provided onsite analytical support for the Department of the Army Headquarters (HQDA) at the Pentagon.
At CORTEK, relationships are at the heart of what we do. We pride ourselves on our customer-centric approach, leveraging proven management processes to deliver tailored solutions that drive client success. Our focus on excellence, innovation, and competitive value throughout the project management lifecycle makes CORTEK a trusted partner. Curious to learn more? Visit us at .
Equal Employment Opportunity (EEO) Employer: CORTEK is dedicated to fostering a diverse and inclusive workplace by hiring and retaining talented individuals from all backgrounds. We provide equal employment opportunities to all qualified applicants, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected characteristic. As an EEO employer, CORTEK complies with Federal laws prohibiting job discrimination and posts notices outlining these protections in accordance with applicable regulations.
Reasonable Accommodation Requests: CORTEK is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please e-mail or call Human Resources at (727)-292-1521. We will decide on your request for reasonable accommodation on a case-by-case basis.
E-Verify: As a Federal Contractor, we are required to use E-Verify to validate employees' ability to work legally in the United States.
Pay Transparency Non-Discrimination: CORTEK will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
For information regarding your legal rights and protections, please click on the following link:

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