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Directory Assistance Operator Jobs (NOW HIRING)

Aptiv PLC

Active Directory Operations Engineer

Troy, MI · On-site

$50 - $65.50/hr

QUALIFICATIONS * 5-7 years managing and operating large-scale global Active Directory environments ... Relocation assistance may be available * Learning and development opportunities * Discount programs ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

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$86

How much do directory assistance operator jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a directory assistance service?

A directory assistance service provides phone-based information to help users find contact details for individuals or businesses. Directory assistance operators use databases and communication tools to quickly retrieve and relay accurate information, often working in call centers with specific training and protocols.

What are the typical challenges faced by a Directory Assistance Operator, and how can they be managed effectively?

Directory Assistance Operators often handle a high volume of calls, requiring them to respond quickly to customer requests while maintaining accuracy under time pressure. Managing repetitive requests and occasionally dealing with frustrated callers can be challenging, but effective training and support systems help operators succeed. Staying organized, practicing stress-management techniques, and actively improving communication skills can enhance job satisfaction and performance. Operators also benefit from team collaboration and regular feedback, which foster continuous improvement in delivering clear, reliable assistance to the public.

What jobs pay $10,000 a month without a degree?

Directory Assistance Operators typically do not earn $10,000 a month without specialized skills or experience. High-paying jobs that can reach this level without a degree often include roles in sales, real estate, or entrepreneurship, but these usually require significant effort, expertise, or certifications. Most jobs paying this amount without a degree are rare and often involve commission or performance-based pay structures.

What are the key skills and qualifications needed to thrive in the Directory Assistance Operator position, and why are they important?

Directory Assistance Operators require excellent verbal communication skills, strong attention to detail, and basic computer literacy, typically with a high school diploma or equivalent. Familiarity with telephony systems, customer relationship management (CRM) software, and fast data entry platforms is common for this role. Patience, active listening, and the ability to remain calm under pressure are important soft skills for operators. These competencies ensure customers receive accurate information quickly and experience friendly, professional assistance in a high-volume call environment.

How much do 411 operators make?

411 operators typically earn an average hourly wage of around $12 to $15, which translates to approximately $25,000 to $31,000 annually for full-time work. Compensation can vary based on experience, location, and the employer, with some operators earning additional benefits or bonuses.

What jobs pay 2000 a day?

Directory Assistance Operators typically do not earn $2000 a day; such high daily earnings are usually associated with specialized roles like high-level consultants, certain sales positions, or freelance professionals with significant experience. These roles often require advanced skills, certifications, or extensive client bases and may involve irregular schedules or commission-based pay structures.

What is a Directory Assistance Operator job?

A Directory Assistance Operator helps callers find phone numbers, addresses, and other contact details by searching a directory database. They assist individuals who need help locating businesses, government offices, or personal listings. Operators must listen carefully, input search queries accurately, and provide correct information quickly. Strong communication and customer service skills are essential for success in this role.

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Directory Assistance Operator jobs near you
Technical Support - Service Desk Analyst

Technical Support - Service Desk Analyst

Novalink Solutions

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Other

Posted 4 days ago

Job description

Job Description
Local candidates to Phoenix only. First 7-10 days is onsite for training then remote after that. Please do not submit anyone that was submitted to 11090.
DES is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst. This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding: clients, workstations, peripherals, printers, telephone services, cellular services, Active Directory assistance, Google account assistance, VPN account assistance, and standard agency desktop applications (Microsoft Office Suite, Google Workspace, VPN, virtual desktops, etc.) for the agency.
Essential Duties and Responsibilities include but are not limited to:
•Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available.
•Troubleshoot issues presented by customers using all tools and resources available.
•Be the primary customer contact for status of assigned tickets until the problem is resolved and ticket is closed.
•Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk.
•Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system.
•Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Help desk.
•Create, update, and review of existing and new knowledge base articles based upon call received.
•Identify trends or patterns in reported issues and update and maintain issues knowledge base as appropriate.
•Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Help desk.
Knowledge of:
•Windows Operating Systems.
•ServiceNow
•Microsoft Office Products (Word, Excel, Outlook, PowerPoint).
•Google Workspace including Gmail, G-Suite, Drives, etc.
This ideal candidate for this position will have:
•2 years' experience providing technical support in a call center environment.
•2 years' experience providing hands-on desktop support.
•Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service) preferred

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