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Remote Directory Assistance Operator Jobs (NOW HIRING)

Uber

Lead Product Manager Remote Assistance

Seattle, WA · Remote

Uber is building the systems, infrastructure, and operating models needed to help autonomy partners deploy commercially and serve riders at scale. As Uber expands support for remote assistance across ...

Uber

Lead Product Manager Remote Assistance

New York, NY · On-site +1

About the Role Uber is building the systems, infrastructure, and operating models needed to help ... As Uber expands support for remote assistance across more partners, markets, and vehicle platforms ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... Active Directory, and Office 365 - training on AOC mainframe systems will be provided. • ... day-to-day operating environment, available tools, and applications. • Maintain a working ...

Apex Informatics

Windows Engineer Virtualization

... Directory and Windows Operating system environments throughout all State Fund locations. These ... Provide on-site and remote technical assistance to other team resources and to customers * Provide ...

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Remote Directory Assistance Operator information

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How much do remote directory assistance operator jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Remote Directory Assistance Operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by Remote Directory Assistance Operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a Remote Directory Assistance Operator, and why are they important?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
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Remote Directory Assistance Operator jobs near you

Dispatch/Monitor Autonomous Vehicles

WME Express

Manor, TX • Remote

$25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

     Remote Assistance Operator


Location:  Austin, TX 
Pay: $25 per hour
Schedule: Full-time  rotating shifts
Great benefits long term contract $25 per hour
Shifts:

  • 1st: 6:00 AM – 2:00 PM

  • 2nd: 2:30 PM – 11:00 PM
     

About the Role

Remote Assistance Operators monitor and support autonomous vehicles in real time from a control center. This role helps keep the fleet safe and running smoothly as vehicles operate without onboard drivers.

What You’ll Do

  • Monitor vehicles using live camera feeds and Remote Command tools

  • Step in remotely when the system needs assistance

  • Log actions and observations in real time (Notion / Google Sheets)

  • Review trips and report any issues or unusual behavior

  • Help identify and document edge cases and root causes

  • Share important updates during shift handoffs

What We’re Looking For

Required:

  • Experience in technical support, dispatch, IT, or operations

  • Strong decision-making skills under pressure

  • High attention to detail and accurate documentation

  • Willingness to learn autonomous vehicle systems

Preferred:

  • Prior Remote Assistance Operator experience

  • Video gaming or simulation experience

  • Familiarity with mapping, geolocation, or vehicle data

Work Environment

  • On-site at the Remote Operations Center

  • Rotating shifts, including weekends

  • Must be flexible for morning or evening shifts

Why Apply?

Join a fast-growing autonomous vehicle company and gain hands-on experience in cutting-edge transportation technology.

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