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Remote Directory Assistance Operator Jobs in Riverside, CA

Priority1

Territory Manager-Remote

Anaheim, CA · On-site +1

... operating cost. This Territory Manager position is the start of a career path that creates ... If you have a disability and require assistance in this application process, please email talentacq ...

VOLT

Distribution Specialist-Hybrid/Remote

Irvine, CA · On-site +1

$18 - $23/hr

Develop, implement, and update Standard Operating Procedures (SOPs) to streamline processes ... Please indicate the specifics of the assistance needed. Volt does not discriminate against ...

Prismatik

Manager - Quality Assurance Engineering

Irvine, CA · On-site +1

$114K - $152K/yr

Develops and reviews standard operating procedures (SOPs) and other required policies. * Serves as ... Provides technical assistance to other functional areas regarding interpretation of specifications ...

All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator JobsRemote Directory Assistance Operator Jobs in Riverside, CA

Remote Directory Assistance Operator information

See Riverside, CA salary details

$24

$48

$90

How much do remote directory assistance operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote directory assistance operator in Riverside, CA is $48.60, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $56.68 per hour, depending on experience, location, and employer.

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are popular job titles related to Remote Directory Assistance Operator jobs in Riverside, CA?

For Remote Directory Assistance Operator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Riverside, CA look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Directory Assistance Operator jobs?

Cities near Riverside, CA with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you
Infographic showing various Remote Directory Assistance Operator job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $101,083 per year, or $48.6 per hour.

IT Support Technician with Azure and/or Entra ID experience - Mon-Fri: 8am - 5pm - 100% remote but m

Irvine, CA • Remote

Calance US
See more jobs at Calance USexternal

$23 - $31.50/hr

Full-time

Medical, Dental, Vision, Life

Posted 3 days ago

New

Job description

We are hiring IT Support Technician with Azure and/or Entra ID experience - Mon-Fri: 8am - 5pm - 100% remote but must live in the Southern CA area for a Full Time position in Los Angeles, CA
IT Support Technician
We are seeking a reliable and service-oriented IT Support Technician to join our operations team in a Tier 1 support capacity. This role focuses on front-line troubleshooting, access requests, and timely response to IT service tickets during operating hours 8AM-5PM
As part of a broader IT operations team, you ll support users across various systems and ensure basic service continuity overnight and during weekends.
Key Responsibilities
UAM background, specifically focused on AD / Azure / Entra.
Incident response and account management
Respond to after-hours IT support tickets and escalate as needed
Perform basic troubleshooting and resolution for:
oAccount access issues (password resets, unlocks, group membership)
oOffice 365 and Exchange mailbox or distribution list requests
oWindows workstation and login issues
Provision and de-provision user accounts in:
oActive Directory
oOffice 365 / Exchange Online
oAzure Entra ID (with documentation support)
Triage alerts from system monitoring tools and escalate critical events
Document support actions clearly in the IT ticketing system
Follow standard runbooks and escalation paths
Work collaboratively with Tier 2 teams and monitoring personnel
Qualifications
1 2 years of experience in a help desk, service desk, or IT support role
Preferred Skills (Nice to Have)
Exposure to Azure AD (Microsoft Entra ID)
Familiarity with monitoring dashboards or alerting tools (Nagios, Dynatrace, etc.)
Understanding of IT security basics: MFA, role-based access, etc.
Previous experience in an after-hours or overnight support role
Key Attributes
Dependable and self-directed
Comfortable working alone and making sound escalation decisions
Clear communicator and effective documenter
Service-oriented with attention to detail
Work Schedule
Some weekend or holiday coverage may be required
This is a remote role; preference given to Southern California-based candidates
Estimated Pay Range: 54-56K

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