ZipRecruiter

Log In

2

Remote Directory Assistance Operator Jobs (NOW HIRING)

Apex Informatics

Windows Engineer Virtualization

... Directory and Windows Operating system environments throughout all State Fund locations. These ... Provide on-site and remote technical assistance to other team resources and to customers * Provide ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · Remote

Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote ... Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads * Assist in ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · On-site +1

Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote ... Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads * Assist in ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · Remote

Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote ... Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads * Assist in ...

Xforia, Inc.

SR IDAM Security Architect

Manhattan, NY · On-site +1

Job Title: Sr IDAM Security Architect (Remote) * Develop the overall strategy for the migration ... Migration of Active directory roles, Group Policy Objects to Azure EntraID. * Hands on experience ...

Maximus

Journeyman ICAM Administrator

VA · On-site +1

This is a remote position. The Mid-level System Administrator will be supporting Identity ... Job-Specific Minimum Requirements: - Hands-on experience operating enterprise directory services ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

... RDP and Remote assistance) * Excellent written and verbal communication skills. * Experience ... Working knowledge of Microsoft Active Directory * Must be able to research and work independently ...

next page

Showing results 1-20

All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator Jobs

Remote Directory Assistance Operator information

See salary details

$23

$46

$86

How much do remote directory assistance operator jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Remote Directory Assistance Operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by Remote Directory Assistance Operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a Remote Directory Assistance Operator, and why are they important?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
More about Remote Directory Assistance Operator jobs
What cities are hiring for Remote Directory Assistance Operator jobs? Cities with the most Remote Directory Assistance Operator job openings:
What are the most commonly searched types of Directory Assistance Operator jobs? The most popular types of Directory Assistance Operator jobs are:
What states have the most Remote Directory Assistance Operator jobs? States with the most job openings for Remote Directory Assistance Operator jobs include:
What job categories do people searching Remote Directory Assistance Operator jobs look for? The top searched job categories for Remote Directory Assistance Operator jobs are:
Remote Directory Assistance Operator jobs near you
Infographic showing various Remote Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)

Connection

Remote

Full-time

Re-posted 10 days ago

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities
  • Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
  • Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
  • Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
  • Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
  • Manage endpoint provisioning, configuration, deployment, and lifecycle management.
  • Assist with endpoint security, device compliance, software deployments, and policy management.
  • Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
  • Document technical solutions, standard operating procedures, and best practices.
MinMaxQualifications
  • 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
  • Experience supporting enterprise Microsoft Windows environments.
  • Strong knowledge of:
    • Microsoft 365 (O365)
    • Active Directory
    • Microsoft Intune
    • Windows Autopilot
    • Endpoint Management
  • Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
  • Excellent customer service, communication, and interpersonal skills.
  • Experience mentoring or supporting junior technicians and acting as an escalation resource.
  • Ability to work independently in a remote environment while supporting Central Time business hours.
Employment Type: FULL_TIME

Apply