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Remote Directory Assistance Operator Jobs in Florida

Thrive

Systems Engineer

Sarasota, FL · On-site +1

$45K - $55K/yr

Position Overview This role provides first-contact remote technical support for network, server ... Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting ...

New

Thrive

Systems Engineer

Sarasota, FL · On-site +1

This role provides first-contact remote technical support for network, server, and end-user systems ... Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting ...

New

Phsorg

Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY. Hybrid ... Establish a structured operating model including KPI governance, metric ownership, intake ...

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Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
What are the most commonly searched types of Directory Assistance Operator jobs in Florida? The most popular types of Directory Assistance Operator jobs in Florida are:
What are popular job titles related to Remote Directory Assistance Operator jobs in Florida? For Remote Directory Assistance Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Directory Assistance Operator jobs in Florida look for? The top searched job categories for Remote Directory Assistance Operator jobs in Florida are:
What cities in Florida are hiring for Remote Directory Assistance Operator jobs? Cities in Florida with the most Remote Directory Assistance Operator job openings:
Remote Directory Assistance Operator jobs near you

IT Field Technician / Remote MSP Technician

Geeks Uneek Inc

West Palm Beach, FL • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Company Description
We are team of dedicated computer support professionals, with a combined pc geeks level of experience of over thirty years. We thoroughly enjoy working with computers and technology and we are truly passionate about what we do! Just ask any one of us to go without our personal computer for 24 hours and the reaction will be enough proof for anyone!
Job Description
Geeks Uneek INC is seeking an experienced IT Systems Administrator for Windows 2008 (and newer) server-based operating systems (to include installation, support, and maintenance), applications, and datacenter resources required to provision, sustain, operate, and integrate cyber networked systems and applications, including plans for responding to planned or unplanned service outages and interruptions to network operations.
You will
  • Remotely support multiple Active Directory domains and associated trouble tickets
  • Conduct configuration management to provide directory and authentication, file, and application services (including messaging) for local and network-launched user applications
  • Standardize user privileges and system settings using automated tools such as Active Directory Domain Services, Group Policy Management, and Domain Name Service Administration
  • Conduct Tier 2 and Tier 3 local administrative support to client workstations and Tier 1 support as necessary
  • Perform system resource management and accounts, and conducts load and capacity planning using SolarWinds™ and similar software tools
  • Administer classified message database operations, implement conversions, and problem analysis/ resolution/documentation of trouble calls
  • Implement Defense Information System Agency (DISA) and AF-mandated system security updates and patches, host-based security and antivirus signatures, application updates and policy-based configuration changes using systems such as Windows Server Update System (WSUS) and SolarWinds™
  • Establish new networks or services; plans and executes the selection, installation, configuration, and testing of equipment; defines policies and procedures; ads establish roll back procedures and security precautions

Qualifications
  • 5 + years' experience working in a Managed IT Services environment
  • 5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows Server operating systems
  • 5 +years of hands on experience troubleshooting and maintaining Microsoft Exchange
  • 5 + years of hands on experience deploying, troubleshooting and maintaining Microsoft Windows desktop operating systems
  • 1 - 2 years' experience with VoIP (certification desired)
  • Diploma in computer Networking
  • MCSA: Windows Server 2012 or MCSA: Windows Server 2008
  • Experience with Office 365 migrations
  • Strong Knowledge of IP Networking
  • Must possess a reliable vehicle and valid Driver's License

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply