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Remote Directory Assistance Operator Jobs in Florida

Aston Carter

Remote Medical Coder

Jacksonville, FL · On-site +1

$75/hr

Recent direct involvement in day-to-day healthcare operations work, with experience operating as an ... Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully ...

Steer

Partner Manager

Miami, FL · Remote

This role is 100% remote and available to US-based candidates. You Are * An Ecosystem Operator ... Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator ...

Thrive

Systems Engineer

Sarasota, FL · On-site +1

This role provides first-contact remote technical support for network, server, and end-user systems ... Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting ...

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Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are the most commonly searched types of Directory Assistance Operator jobs in Florida?

The most popular types of Directory Assistance Operator jobs in Florida are:

What are popular job titles related to Remote Directory Assistance Operator jobs in Florida?

For Remote Directory Assistance Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Florida look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Florida are:

What cities in Florida are hiring for Remote Directory Assistance Operator jobs?

Cities in Florida with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you

Remote Medical Coder

Aston Carter

Jacksonville, FL • On-site, Remote

$75/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Remote Medical Coder
Job Description
Assess and validate AI-generated content related to healthcare operations, ensuring responses are accurate, practical, and aligned with industry expectations. Provide well-written, expert responses to operational healthcare scenarios for use in model training and benchmarking. Analyze, score, and compare model outputs to support ongoing AI development and performance improvements.
Responsibilities
  • Identify inaccuracies, inconsistencies, or unclear recommendations within model-generated content and provide actionable feedback for improvement.
  • Create authentic healthcare operations use cases based on professional experience, including scenario design, supporting documentation, input datasets, and evaluation criteria.
  • Test AI performance against custom-built scenarios and refine tasks based on quality reviews and stakeholder feedback.
  • Adhere to project standards, documentation guidelines, and submission requirements with a high degree of accuracy and attention to detail.
  • Consistently deliver high-quality work while meeting productivity expectations throughout the duration of the engagement.

Essential Skills
  • Experience in medical billing, medical coding, and healthcare operations.
  • Proficiency in using artificial intelligence and large language models.
  • Strong written communication skills.
  • Bachelor's degree is required.
  • Coding certification (CPC, CCS, CCA) is preferred.

Additional Skills & Qualifications
  • Professional experience supporting healthcare operations, revenue cycle functions, health information management, utilization management, patient access, compliance, or related healthcare administrative environments.
  • Healthcare credentials such as CPC, CCS, RHIT, RHIA, or similar are beneficial but not required.
  • Exceptional written communication skills with the ability to convey technical or operational healthcare concepts in a clear, concise manner.
  • Recent direct involvement in day-to-day healthcare operations work, with experience operating as an individual contributor.
  • Strong attention to detail with the ability to interpret process documentation, apply feedback effectively, and maintain quality throughout iterative review cycles.
  • Comfortable using common workplace technologies, including cloud-based collaboration platforms, document management tools, software installations, and routine file-sharing and conversion processes.
  • Able to work independently in a remote setting while managing priorities, deadlines, and deliverables with minimal oversight.
  • Familiarity with generative AI technologies, large language models, and the evolving artificial intelligence landscape is preferred.

Work Environment
This position is 100% remote with flexible working hours. The role requires availability to support a project-based engagement averaging 30 to 40 hours per week over a 12-week period, with the possibility of extension. Must be a U.S. Citizen and reside in a U.S. State to be eligible.
Job Type & Location
This is a Contract position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $75.00 - $75.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 8, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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