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Remote Directory Assistance Operator Jobs in Florida

Epicstaffinggroup

Recruiter, Locums

Hollywood, FL · On-site +1

$55K - $70K/yr

... such as Operating Rooms and Surgical Suites. Our internal teams ensure a trusted, seamless ... Financial Planning Assistance * Educational Assistance * Vacation and Time Off * Generous PTO ...

Danaher

Technician Production Operations

Hialeah, FL · On-site +1

$15.50 - $19.50/hr

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and ... Ability to lift 50 pounds with or without assistance, stand 6 to 7 hours a day, and move materials ...

Booz Allen Hamilton, Inc.

Machinist

Panama City, FL · On-site +1

$55K - $126K/yr

Remote Work: No Job Number: R0239785 Location: Panama City,FL,US Share job via: Share Machinist The ... Work in a fabrication group operating various computerized numerical control (CNC) and manual ...

Kelly Services

Case Manager

Orlando, FL · Remote

$27 - $33/hr

Remote, U.S.-based, from an approved work location (Must be within 100 miles of Orlando, FL) Pay ... Work efficiently under pressure, prioritize tasks, and follow written Standard Operating Procedures.

Kelly Services

Case Manager

Orlando, FL · Remote

$27 - $33/hr

Remote, U.S.-based, from an approved work location (Must be within 100 miles of Orlando, FL) Pay ... Work efficiently under pressure, prioritize tasks, and follow written Standard Operating Procedures.

Priority1

Territory Manager-Remote

Miami Lakes, FL · On-site +1

... operating cost. This Territory Manager position is the start of a career path that creates ... If you have a disability and require assistance in this application process, please email talentacq ...

Priority1

Territory Manager-Remote

Gainesville, FL · On-site +1

... operating cost. This Territory Manager position is the start of a career path that creates ... If you have a disability and require assistance in this application process, please email talentacq ...

Priority1

Territory Manager-Remote

Panama City, FL · On-site +1

... operating cost. This Territory Manager position is the start of a career path that creates ... If you have a disability and require assistance in this application process, please email talentacq ...

Priority1

Territory Manager-Remote

Ocala, FL · On-site +1

... operating cost. This Territory Manager position is the start of a career path that creates ... If you have a disability and require assistance in this application process, please email talentacq ...

Priority1

Territory Manager-Remote

Jacksonville, FL · On-site +1

... operating cost. This Territory Manager position is the start of a career path that creates ... If you have a disability and require assistance in this application process, please email talentacq ...

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Showing results 41-60

All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator JobsRemote Directory Assistance Operator Jobs in Florida

Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
What are the most commonly searched types of Directory Assistance Operator jobs in Florida? The most popular types of Directory Assistance Operator jobs in Florida are:
What are popular job titles related to Remote Directory Assistance Operator jobs in Florida? For Remote Directory Assistance Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Directory Assistance Operator jobs in Florida look for? The top searched job categories for Remote Directory Assistance Operator jobs in Florida are:
What cities in Florida are hiring for Remote Directory Assistance Operator jobs? Cities in Florida with the most Remote Directory Assistance Operator job openings:
Remote Directory Assistance Operator jobs near you

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Journeys

Tallahassee, FL • On-site, Remote

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

The Ideal Candidate
As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.
Position Benefits
  • 40% off employee discount at all Genesco retail locations and online.
  • Advancement opportunities within the first 6 months of employment.
  • Weekly pay
  • Dental, Life, Medical, and Vision coverage and insurance.
  • 401K Contribution program.
  • Journeys and Genesco Scholarship programs.
  • Tuition and Student Loan Repayment assistance.
  • Employee Assistance - Mental Health, Financial Planning, and Legal Advice.

Job Responsibilities:
  • Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
  • Foster strong customer relationships to enhance retention and loyalty.
  • Work cross-functionally with internal teams to ensure seamless customer experience.
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
  • Serve as a brand ambassador by upholding company values and delivering outstanding service.
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction.
  • Ensure the security and privacy of customer information.
  • Perform additional duties as required to support business operations.

Job Requirements:
  • High school diploma or GED.
  • 1-2 years of customer service or retail experience preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
  • Proficiency in learning and using new software applications.
  • Excellent problem-solving and conflict resolution skills.
  • Strong attention to detail and ability to multitask effectively.
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
  • Bilingual proficiency in Spanish.

Work From Home Requirements:
  • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
  • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
    • Tablets and Chromebooks are not permitted.
  • RAM: Minimum of 16 GB.
  • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
  • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
  • Web Camera: Integrated or external webcam.
  • Mouse: External mouse required.
  • Cell Phone: Must have Wi-Fi capability and a charger.
  • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
    • Minimum speed: 50 Mbps download / 5 Mbps upload.
    • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
    • Test your speed at www.speedtest.net.
    • You must pass the official system test at www.networktest.twilio.com using Google Chrome.
  • Power: Devices must remain charged at all times to avoid work disruptions.
  • Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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