Remote Directory Assistance Operator Jobs in Georgia

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

JOB DESCRIPTION:

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services.
• Ensures e-mail user functionality on campus and in remote locations globally.
• Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements.
• Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems.
• Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise.
• Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements.
• Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support.
• Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs.
• Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability.
• Maintains directory integration and performs provisioning to ensure active directory functionality.
• Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control.
• Develops messaging skills to provide leadership for mentoring messaging team members.
• Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.
• Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise.
• Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability.
• Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability.
• Analyzes problem trends to identify sources of frequent and common customer issues.
• Acts as Tier IV-level support to provide messaging problems resolution expertise.
• Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services.
• Performs related responsibilities as assigned.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in IT or related field and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.

PREFERRED QUALIFICATIONS:

• Microsoft Exchange Online: 7 - 10 years of advanced, hands-on experience in administration, architecture, and troubleshooting
• Directory Services: 7 - 10 years of advanced experience with identity and access technologies (e.g., ADFS, Azure AD / Entra ID)
• Microsoft 365 Collaboration Tools: 5 - 7 years of experience with SharePoint Online, OneDrive for Business, and Microsoft Teams
• PowerShell Automation: Expert-level scripting and automation experience in enterprise environments
• Preferred / Bonus Qualifications: Advanced expertise with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Experience with Microsoft AI tools (e.g., Copilot for Microsoft 365, Copilot Studio)
• Broad expertise across the Microsoft 365 ecosystem
• Experience supporting or working within an academic medical center environment, particularly in shared tenant configurations
• Microsoft Graph: Strong experience leveraging Microsoft Graph APIs for automation and integration

NOTE: Tasks related to this position can be performed remotely with only occasional visits to an Emory University location.  Eastern (EST) time zone business hours may apply.  Emory reserves the right to change this status with notice to employee.  Emory does not approve as a primary work location in the following states; NJ, AK, and HI, any U.S. Territories or outside of the United States.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.