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Remote Directory Assistance Operator Jobs in Georgia

AeroVect

Own end-to-end design for remote assistance, dispatch, and fleet monitoring tools - from discovery to high-fidelity execution * Design for high-stakes, real-time operator workflows where information ...

Experity

Staff Engineer - Full Time - Remote

Atlanta, GA · On-site +1

$121K - $161K/yr

... becoming the operating system for on-demand care, Experity is the place to grow your career ... Employee Assistance Program - This robust program includes counseling, legal resolution, financial ...

Aeroflow

HRIS Analyst

Atlanta, GA · Remote

Aeroflow Health - HRIS Analyst Remote Opportunity Aeroflow Health is a national leader in home ... Active Directory * Timekeeping hardware * Employee recognition platforms (Nectar) * Other third ...

United Airlines

Digital Manufacturing Engineer

Atlanta, GA · On-site +1

$53K - $122K/yr

Location This is a Remote Role. About the job you're considering We are building modern, highly ... Design interfaces and workflows optimized for industrial users operating in high-tempo production ...

Aeroflow

HRIS Analyst

Atlanta, GA · Remote

Aeroflow Health - HRIS Analyst Remote Opportunity Aeroflow Health is a national leader in home ... Active Directory * Timekeeping hardware * Employee recognition platforms (Nectar) * Other third ...

Honeywell

Lead Account Manager - REMOTE

Atlanta, GA · On-site +1

... operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain ... Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental ...

Honeywell

Lead Account Manager - REMOTE

Atlanta, GA · On-site +1

... operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain ... Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental ...

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All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator JobsRemote Directory Assistance Operator Jobs in Georgia

Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
What are the most commonly searched types of Directory Assistance Operator jobs in Georgia? The most popular types of Directory Assistance Operator jobs in Georgia are:
What are popular job titles related to Remote Directory Assistance Operator jobs in Georgia? For Remote Directory Assistance Operator jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Directory Assistance Operator jobs in Georgia look for? The top searched job categories for Remote Directory Assistance Operator jobs in Georgia are:
What cities in Georgia are hiring for Remote Directory Assistance Operator jobs? Cities in Georgia with the most Remote Directory Assistance Operator job openings:
Remote Directory Assistance Operator jobs near you

Senior UX Designer

AeroVect

On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Who We Are
AeroVect is transforming ground handling with autonomy, redefining how airlines and ground service providers around the globe run day-to-day operations. We are a Series A company backed by top-tier venture capital investors in aviation and autonomous driving. Our customers include some of the world's largest airlines and ground handling providers. For more information, visit www.aerovect.com.
The Senior User Experience (UX) Designer is responsible for defining the design vision, standards, and execution for AeroVect's Autonomous Ground Support Equipment (AGSE) Service. As AeroVect's first dedicated designer, this role will establish the design function from the ground up - setting the bar for how operators, customers, and internal teams experience our products. The primary focus area will be on Fleet Operations, which covers remote assistance, dispatch, and fleet monitoring interfaces that serve as the operational backbone of the AGSE Service.
Working with the Product team, the Senior UX Designer will own hands-on design for fleet ops surfaces while also setting the design direction for customer-facing tools used by airline and airport stakeholders. This role requires a unique blend of craft, systems thinking, and pragmatism - the ability to design high-information-density operator tools where seconds matter, while also shaping how airline customers interact with the AGSE Service through dashboards, reporting, and SLA visibility. The UX Designer is expected to translate complex autonomy concepts into interfaces that build trust, surface the right information at the right time, and support decision-making across a range of user confidence levels.
You Will
  • Own the design vision and standards for the AGSE Service
    • Establish the design principles, patterns, and component library that will scale across fleet operations products and customer-facing tools
    • Define the standards for how AeroVect represents autonomy state, system confidence, and exceptions across all user-facing surfaces
    • Partner with Engineering on front-end implementation standards to ensure design intent survives the build process
    • Set the bar for design quality and review work across the product organization as it grows
  • Lead hands-on design for Fleet Operations products
    • Own end-to-end design for remote assistance, dispatch, and fleet monitoring tools - from discovery to high-fidelity execution
    • Design for high-stakes, real-time operator workflows where information density, escalation handling, and decision latency directly impact safety and reliability
    • Partner with the Fleet Operations Product Manager to translate operator and customer needs into intuitive, scalable interfaces
  • Shape customer-facing experiences
    • Design the airline and airport-facing surfaces of the AGSE Service, including operational dashboards, performance reporting, and SLA visibility tools
    • Establish a coherent visual and interaction language across operator-facing and customer-facing products, while respecting their different contexts and constraints
    • Partner with the Product, Commercial, and Operations teams to ensure customer-facing surfaces reflect the maturity and capability of the underlying service
  • Drive user research and discovery
    • Conduct direct research with airline/airport customers and internal operators at active deployments to understand workflows, pain points, and unmet needs
    • Establish lightweight research practices that fit the pace of an early-stage company - usability testing, contextual inquiry, and operator shadowing
    • Translate research findings into design decisions and product requirements that the broader team can act on
You Have
  • BFA, BS, or equivalent experience in Design, HCI, or a related field
  • 5+ years of product design experience owning complex, multi-surface products end-to-end
  • Demonstrated experience designing operator-facing or operations tooling - products where users spend hours in the interface and reliability is non-negotiable
  • A strong portfolio showing range across information-dense interfaces, real-time data, and complex workflows
  • Proven ability to ship 0 → 1 products in a fast-paced environment without an established design system to lean on
  • Experience establishing design standards, component libraries, or design systems from scratch
  • Exceptional craft across interaction design, visual design, and information architecture
  • Strong communication and stakeholder management skills, with the ability to articulate design rationale to technical and non-technical audiences

We Prefer
  • Experience designing for teleoperations, remote assistance, fleet management, or other real-time monitoring products
  • Background in autonomous vehicles, robotics, aviation, industrial operations, or other safety-critical domains
  • Experience as the first designer or early design hire at a startup
  • Familiarity with designing for users operating under time pressure, cognitive load, or safety-critical decision-making
  • Comfort working closely with front-end engineers and contributing to implementation discussions
  • Understanding of how to design interfaces that communicate system confidence, uncertainty, and degraded states
  • Familiarity with airline, airport, or large-scale fleet operations environments

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