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Remote Directory Assistance Operator Jobs in Oregon

Flexport

Senior Systems Engineer (Identity and Access)

OR · On-site +1

$104K - $142K/yr

Administer Okta, directory services, Multi-Factor Authentication (MFA), and advanced password ... Author technical operating procedures, engineering roadmaps, and compliance policies. * Operations ...

LTS

Senior AI Identity Platform Engineer

OR · On-site +1

$104K - $143K/yr

United States - Remote Clearance: Ability to obtain and maintain a Public Trust LTS is seeking a ... operating today. Our platform enables engineers to ask questions in plain English and receive ...

Atos

Field Technician - Corona

OR · On-site +1

$18.50 - $25.25/hr

A trusted partner in operating complex and mission-critical environments, Atos supports ... Key Responsibilities Technical Support • Provide on-site and remote technical support for network ...

Atos

Field Technician - Dixon

OR · On-site +1

A trusted partner in operating complex and mission-critical environments, Atos supports ... Key Responsibilities Technical Support • Provide on-site and remote technical support for network ...

Curtisswright

Air Force Sales Engineer

Portland, OR · Remote

$144K - $175K/yr

... operating systems such as Windows, Windows Server, VMware ESXi & Linux. Location: Remote - U.S ... Directory, PKI * Comfortable editing XML and Windows registry * Must have experience fielding ...

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Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are popular job titles related to Remote Directory Assistance Operator jobs in Oregon?

For Remote Directory Assistance Operator jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Oregon look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Oregon are:

What cities in Oregon are hiring for Remote Directory Assistance Operator jobs?

Cities in Oregon with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you
Infographic showing various Remote Directory Assistance Operator job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Senior Systems Engineer (Identity and Access)

OR • On-site, Remote

Flexport
Trucking • 1 - 5K employees
Learn more about Flexportexternal

$104K - $142K/yr

Full-time

Posted 13 days ago

Flexport rating

4.4

Company rating: 4.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Opportunity: 

Flexport IT is looking for a Senior Systems Engineer (Identity & Access). In this role, you will design, implement, and administer our Identity and Access Management (IAM) solutions to ensure secure, efficient user lifecycle management.

While you are our resident Okta expert, you are also a high-level IT generalist. You will oversee our broader SaaS ecosystem (Google Workspace, Slack, Jira) and endpoint management infrastructure (Jamf, Intune). Your expertise will drive automation, protect sensitive data, mitigate security risks, and maintain compliance in a heavily regulated industry.

You will continually strive towards automation of toil. If you are still manually doing the same operational tasks 18 months from now, something has gone wrong. Flexport's book of business is growing fast, but the promise of technology is that we can grow our business faster than our headcount. The automation you build will be a key factor in that effort.

You Will
  • IAM Architecture: Design, implement, and maintain the end-to-end lifecycle of Identity and Access Management platforms.
  • Okta & Directory Trust: Administer Okta, directory services, Multi-Factor Authentication (MFA), and advanced password management.
  • SaaS Operations: Manage core collaboration tools including Google Workspace, Microsoft O365, Slack, and Jira/Confluence.
  • Unified Endpoint Management: Oversee our global fleet of Mac and Windows devices using Jamf and MS Intune.
  • Lifecycle Automation: Build automated workflows for provisioning, deprovisioning, and application access.
  • Identity Governance: Establish role-based access control (RBAC), entitlement reviews, and access certification processes.
  • SSO Integration: Lead the technical onboarding of new SaaS applications for Single Sign-On (SSO).
  • Security Partnership: Collaborate closely with the Security team to embed security best practices into our IT infrastructure.
  • Documentation & Roadmaps: Author technical operating procedures, engineering roadmaps, and compliance policies.
  • Operations Support: Provide high-tier technical leadership and escalation support for complex IT operations.
You Should Have
  • Experience: 5+ years of experience in IAM systems engineering paired with broad IT infrastructure management.
  • Okta Expertise: Deep, hands-on mastery of Okta configuration, policy creation, and application integration.
  • Core Protocols: Strong knowledge of IAM standards including SAML, SCIM, OAuth, OIDC, IGA, RBAC, and LDAP.
  • Automation Skills: Experience with scripting (e.g., Python, Bash, or PowerShell) and Okta Workflows to automate IT tasks.
  • SaaS & Endpoint Ecosystem: Proven track record managing Google Workspace, Slack, Jira, Jamf (macOS), and Intune (Windows).
  • Education: Bachelor's degree in Computer Science, a related field, or equivalent practical engineering experience.
  • Compliance Mindset: A "compliance-first" attitude to navigate the rigorous requirements of a heavily regulated industry.
  • Soft Skills: Excellent problem-solving abilities paired with strong collaborative and interpersonal communication.

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